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Genpact BPO Associate Interview Questions and Answers
Genpact BPO Associate Interview Experiences
5 interviews found
Priyanka Priyadarshinee
(1 Question)
- Q1. Self introduction
Anonymous
I applied via Recruitment Consulltant and was interviewed in Jul 2023. There were 3 interview rounds.
In Aptitude test there will be asked questions based on commercial arithmetic
In Group decision they make team for each team they will provide topic in that we need to speak
(2 Questions)
- Q1. In HR round they will ask about ur background of ur family
- Q2. They will ask all details & final they tell u will get offer letter to ur mail after that u can join company
(2 Questions)
- Q1. HR take interview zoom app
- Q2. Introduction and one ,two simple question
My experience is in assignment. Every job seeker should improve his English grammar
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Selected
I applied via Referral and was interviewed before Nov 2022. There were 2 interview rounds.
(3 Questions)
- Q1. About the self self interaction
- Q2. Why are you select the company
- Q3. My last company salary
Genpact interview questions for designations
I applied via Approached by Company and was interviewed before Oct 2021. There were 2 interview rounds.
(15 Questions)
- Q1. What is your name and where do you live and what is your father name
- Ans.
My name is John Smith. I live in New York City. My father's name is Robert Smith.
My name is John Smith.
I live in New York City.
My father's name is Robert Smith.
- Q2. How are you and what about me
- Q3. It's know two most important than and know
- Q4. Quantity aptitude then know question are you
- Q5. English version to and write know
- Q6. Normal question then which know the person
- Q7. Who dose me answers know me
- Q8. Which know to the when does know
- Q9. Ask me questions to the answer
- Q10. What more the can not be answering
- Q11. Which is your name to the question
- Q12. Tell me about your self
- Ans.
I am a dedicated and experienced BPO Associate with a strong background in customer service and problem-solving.
Over 5 years of experience in the BPO industry
Proficient in handling customer inquiries and complaints
Skilled in using CRM software and other relevant tools
Excellent communication and interpersonal skills
Proven ability to meet and exceed performance targets
Strong problem-solving and decision-making abilities
A...
- Q13. Walk me through your resume
- Ans.
I have a diverse background in customer service and have developed strong communication and problem-solving skills.
Worked as a customer service representative for XYZ Company, handling customer inquiries and resolving issues
Managed a team of 5 customer service agents, ensuring high-quality service and customer satisfaction
Implemented new customer service strategies that resulted in a 20% increase in customer retention
R...
- Q14. How did you hear about this position
- Ans.
I heard about this position through a job posting on a popular job search website.
Job posting on a popular job search website
Word of mouth from a friend who works in the same industry
Recommendation from a recruitment agency
Social media advertisement by the company
- Q15. Why do you want to work at this company
- Ans.
I want to work at this company because of its strong reputation, positive work culture, and opportunities for growth.
Strong reputation: The company has a proven track record of success and is highly regarded in the industry.
Positive work culture: Employees speak highly of the company's supportive and collaborative environment.
Opportunities for growth: The company offers various training programs and career advancement ...
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I applied via Campus Placement and was interviewed in Dec 2023. There were 2 interview rounds.
Test was containing questions from aptitude, graph reading questions, compound interest, syllogism questions, perimeter area questions, English passage, grammar correction,then coding (aptitude related) . I'm from Bcom so I got these questions only
(6 Questions)
- Q1. How will you manage if you were given night shifts??
- Q2. What is your favourite festival?
- Q3. What do your parents do??
- Q4. Why do you choose these places as your job preference location?
- Q5. Who are there in your family?
- Q6. Do you have any health issues if you remain woke up at night?
Selected
I applied via Walk-in and was interviewed in Feb 2024. There was 1 interview round.
(4 Questions)
- Q1. About Bpo processes
- Q2. Communications skills and convencing skills
- Q3. Typing test and Aptitude test
- Q4. Document submission
tejas Divakar
(2 Questions)
- Q1. Tell me about yourself
- Q2. Easy Interview it was a BPM
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I applied via Referral
(1 Question)
- Q1. 1) what is bpo? 2) what is customer service? 3) why you want to join in this company?
- Ans.
BPO is Business Process Outsourcing which involves contracting non-primary business activities and functions to a third-party provider.
BPO involves outsourcing non-core business activities to a third-party provider
Customer service is the assistance provided to customers before, during, and after a purchase
I want to join this company because of its reputation for providing excellent customer service and growth opportuni
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed before May 2022. There were 4 interview rounds.
Tell a group of people about yourself. Done by consultancy. Purpose is to evaluate your communication and speaking skills so the recruiter can gauge if you are good to speak to foreigners, if the accent is smooth, if you are struggling etc. Many ratings are done. If failed in this please patiently ask the interviewer where to improve and what classes / tutors to take and try again. If seeking bpo jobs.
Again written english skills. In a corporate environment you must write and document EVERYTHING. else how will the company know ? Of your work. So writing good english is a must, and this implies reading also. You may be asked to write essays or choose the correct, read/write comprehension type. This was in 2015, process may be updated now but the goal / root aim still same.
(1 Question)
- Q1. With the hiring manager. Be very practical here. They will tell you difficulty of the job. Why you want to work in a bpo. Etc. Try to convince. You should have genuine interest to grow communication skills...
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| ₹0.9 L/yr - ₹6.5 L/yr |
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