Add office photos
i
Cognizant
CompareProud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
Filter interviews by
Cognizant Service Delivery Manager Interview Questions and Answers
Cognizant Service Delivery Manager Interview Experiences
6 interviews found
Anonymous
I applied via Naukri.com and was interviewed before Oct 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Interview lead with work experience and technical questions related to the job requirement.
Interview Preparation Tips
abhi teja
(2 Questions)
- Q1. Explain a value added project delivered and what is the impact
- Ans.
Implemented a new ticketing system to streamline support processes
Researched and selected a suitable ticketing system based on company needs
Customized the system to align with existing workflows and processes
Provided training to staff on how to use the new system effectively
Monitored and evaluated the impact of the new system on response times and customer satisfaction
Resulted in a 20% decrease in average resolution ti...
- Q2. If you have to set up a new process from a client, what approach would you follow
- Ans.
I would start by understanding the client's requirements, documenting the process, identifying stakeholders, creating a project plan, implementing the process, and continuously monitoring and improving it.
Understand the client's requirements and objectives
Document the process flow and key steps
Identify stakeholders and their roles
Create a project plan with timelines and milestones
Implement the process with clear commun...
Interview Preparation Tips
I applied via Naukri.com
(1 Question)
- Q1. What are the challenges you faced during development.
(1 Question)
- Q1. What is your salary expectation
Interview Preparation Tips
What people are saying about Cognizant
Selected
I applied via Referral and was interviewed before Aug 2022. There were 3 interview rounds.
(1 Question)
- Q1. What was your biggest learning in your career?
(1 Question)
- Q1. Why have you left your lst few jobs in a succession of 2 to 2 and a hlaf years each?
Interview Preparation Tips
Cognizant interview questions for designations
I applied via Naukri.com and was interviewed in Sep 2021. There were 4 interview rounds.
(2 Questions)
- Q1. Quesrions were mostly based on my previous banking knowledge
- Q2. Team handling and operational work details
(1 Question)
- Q1. Same as above but mostly detailed and extensive questions about banking processes
(1 Question)
- Q1. Share details of your previous job.
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Feb 2021. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. About your profile
Interview Preparation Tips
Service Delivery Manager Jobs at Cognizant
Interview questions from similar companies
Selected
I was interviewed in Mar 2024.
(2 Questions)
- Q1. ITIL Based questions like - principles followed. Which concepts have been applied?
- Q2. Life cycle management and touch based all the topics from cost, budgeting, managing, change management processes.
(3 Questions)
- Q1. Previous Experience and Challenges.
- Q2. How are metrics tracked.
- Ans.
Metrics are tracked using a combination of automated tools, manual data collection, and regular reporting.
Utilize automated monitoring tools to track key performance indicators in real-time
Collect data manually through surveys, interviews, and observations to gather qualitative feedback
Generate regular reports to analyze trends, identify areas for improvement, and make data-driven decisions
Implement a balanced scorecar...
- Q3. Rest all on the expectations and when can I join.
I applied via campus placement at Delhi University - Lady Shree Ram College (LSR) and was interviewed in Sep 2024. There were 2 interview rounds.
1 hour contained 6 sections of lrdi varc etc
(2 Questions)
- Q1. Give a brief introduction
- Ans.
I have over 5 years of experience in service delivery management, ensuring high-quality service delivery to clients.
Managed a team of 20+ service delivery professionals
Implemented process improvements resulting in 20% increase in client satisfaction
Developed and maintained strong client relationships
- Q2. Why should we hire you?
- Ans.
I have a proven track record of successfully managing service delivery, ensuring high levels of customer satisfaction and operational efficiency.
Extensive experience in service delivery management
Strong leadership and communication skills
Ability to drive process improvements and optimize resources
Track record of meeting and exceeding KPIs and SLAs
Example: Successfully implemented a new ticketing system that improved re
Interview Preparation Tips
binu S
I applied via Referral and was interviewed in May 2024. There was 1 interview round.
(2 Questions)
- Q1. What is your strength
- Q2. Quality you look in your manager
I applied via LinkedIn and was interviewed in Oct 2023. There were 3 interview rounds.
(1 Question)
- Q1. Automation habdled
(1 Question)
- Q1. Approach on service desk delivery
(1 Question)
- Q1. Salary negotiation
Cognizant Interview FAQs
Some of the top questions asked at the Cognizant Service Delivery Manager interview -
Tell us how to improve this page.
Cognizant Interviews By Designations
- Cognizant Programmer Analyst Interview Questions
- Cognizant Programmer Analyst Trainee Interview Questions
- Cognizant Associate Interview Questions
- Cognizant Senior Associate Interview Questions
- Cognizant Processing Executive Interview Questions
- Cognizant Software Engineer Interview Questions
- Cognizant Senior Processing Executive Interview Questions
- Cognizant Software Developer Interview Questions
- Show more
Interview Questions for Popular Designations
- Delivery Boy Interview Questions
- Delivery Manager Interview Questions
- Delivery Lead Interview Questions
- Senior Delivery Manager Interview Questions
- Service Delivery Leader Interview Questions
- Technical Delivery Manager Interview Questions
- Delivery Head Interview Questions
- Delivery Module Lead Interview Questions
- Show more
People are getting interviews through
Service Delivery Manager Interview Questions from Similar Companies
Fast track your campus placements
Cognizant Service Delivery Manager Reviews and Ratings
based on 125 reviews
Rating in categories
|
Associate
72.5k
salaries
|  ₹5.1 L/yr - ₹16 L/yr |
|
Programmer Analyst
55.3k
salaries
| ₹2.4 L/yr - ₹9.7 L/yr |
|
Senior Associate
48.2k
salaries
| ₹9 L/yr - ₹27 L/yr |
|
Senior Processing Executive
28.5k
salaries
| ₹1.8 L/yr - ₹9 L/yr |
|
Technical Lead
17.5k
salaries
| ₹5.9 L/yr - ₹24 L/yr |
TCS
Infosys
Wipro
Accenture
Calculate your in-hand salary
- Home >
- Interviews >
- Cognizant Interview Questions >
- Cognizant Service Delivery Manager Interview Questions
