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HCL Group Service Delivery Manager Interview Questions and Answers
HCL Group Service Delivery Manager Interview Experiences
1 interview found
binu S
I applied via Referral and was interviewed in May 2024. There was 1 interview round.
(2 Questions)
- Q1. What is your strength
- Q2. Quality you look in your manager
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Selected
I was interviewed in Mar 2024.
(2 Questions)
- Q1. ITIL Based questions like - principles followed. Which concepts have been applied?
- Q2. Life cycle management and touch based all the topics from cost, budgeting, managing, change management processes.
(3 Questions)
- Q1. Previous Experience and Challenges.
- Q2. How are metrics tracked.
- Ans.
Metrics are tracked using a combination of automated tools, manual data collection, and regular reporting.
Utilize automated monitoring tools to track key performance indicators in real-time
Collect data manually through surveys, interviews, and observations to gather qualitative feedback
Generate regular reports to analyze trends, identify areas for improvement, and make data-driven decisions
Implement a balanced scorecar...
- Q3. Rest all on the expectations and when can I join.
I applied via campus placement at Delhi University - Lady Shree Ram College (LSR) and was interviewed in Sep 2024. There were 2 interview rounds.
1 hour contained 6 sections of lrdi varc etc
(2 Questions)
- Q1. Give a brief introduction
- Ans.
I have over 5 years of experience in service delivery management, ensuring high-quality service delivery to clients.
Managed a team of 20+ service delivery professionals
Implemented process improvements resulting in 20% increase in client satisfaction
Developed and maintained strong client relationships
- Q2. Why should we hire you?
- Ans.
I have a proven track record of successfully managing service delivery, ensuring high levels of customer satisfaction and operational efficiency.
Extensive experience in service delivery management
Strong leadership and communication skills
Ability to drive process improvements and optimize resources
Track record of meeting and exceeding KPIs and SLAs
Example: Successfully implemented a new ticketing system that improved re
Interview Preparation Tips
abhi teja
(2 Questions)
- Q1. Explain a value added project delivered and what is the impact
- Ans.
Implemented a new ticketing system to streamline support processes
Researched and selected a suitable ticketing system based on company needs
Customized the system to align with existing workflows and processes
Provided training to staff on how to use the new system effectively
Monitored and evaluated the impact of the new system on response times and customer satisfaction
Resulted in a 20% decrease in average resolution ti...
- Q2. If you have to set up a new process from a client, what approach would you follow
- Ans.
I would start by understanding the client's requirements, documenting the process, identifying stakeholders, creating a project plan, implementing the process, and continuously monitoring and improving it.
Understand the client's requirements and objectives
Document the process flow and key steps
Identify stakeholders and their roles
Create a project plan with timelines and milestones
Implement the process with clear commun...
Interview Preparation Tips
I applied via LinkedIn and was interviewed in Oct 2023. There were 3 interview rounds.
(1 Question)
- Q1. Automation habdled
(1 Question)
- Q1. Approach on service desk delivery
(1 Question)
- Q1. Salary negotiation
(1 Question)
- Q1. Why TCS and not any other IT services
- Ans.
TCS is a global leader in IT services with a proven track record of delivering high-quality solutions to clients worldwide.
TCS has a strong reputation for delivering innovative and reliable IT services
TCS has a global presence with a large pool of skilled professionals
TCS has a proven track record of successful project delivery for a wide range of clients
Interview Preparation Tips
Service Delivery Manager Interview Questions & Answers
DXC Technology
Anonymous
posted on 10 Mar 2024
Selected
I applied via Naukri.com and was interviewed before Mar 2023. There were 2 interview rounds.
(1 Question)
- Q1. What is your experience with Cloud Technolgies? Any recent project which you had faced challenges?
- Ans.
I have extensive experience with Cloud Technologies, including managing migration projects and implementing cloud solutions.
Managed migration of on-premise servers to AWS cloud for a large enterprise
Implemented Azure cloud solutions for a startup company to improve scalability and cost-efficiency
Faced challenges with data security during cloud migration project, resolved by implementing encryption and access controls
(1 Question)
- Q1. Interview with Reporting manager,General topics like understanding your current job roles and responsibilities
Skills evaluated in this interview
I applied via Referral and was interviewed in May 2022. There were 4 interview rounds.
(1 Question)
- Q1. About SAP project delivery for AMS
(1 Question)
- Q1. About fitment, role etc
(1 Question)
- Q1. Salary and designation negotiation
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed before Nov 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. How to you manage client escalation
- Ans.
Client escalations are managed by addressing the issue promptly, understanding the root cause, communicating effectively, and finding a resolution.
Address the issue promptly to prevent it from escalating further
Understand the root cause of the escalation to effectively address the underlying problem
Communicate with the client in a professional and empathetic manner to show understanding and commitment to resolving the ...
Interview Preparation Tips
I applied via Naukri.com
(1 Question)
- Q1. What are the challenges you faced during development.
(1 Question)
- Q1. What is your salary expectation
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HCL Group Service Delivery Manager Interview Process
based on 1 interview
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