Upload Button Icon Add office photos

Filter interviews by

Clear (1)

HCL Group Service Delivery Manager Interview Questions and Answers

Updated 25 Jun 2024

HCL Group Service Delivery Manager Interview Experiences

1 interview found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in May 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. What is your strength
  • Q2. Quality you look in your manager

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed in Feb 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About your profile

Interview Preparation Tips

Interview preparation tips for other job seekers - Be as much honest as you can.

I applied via Naukri.com and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Interview lead with work experience and technical questions related to the job requirement.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be humble, natural and carry a true and postive attitude and say no if you don't have the answer. Leaders are brilliant to feel the enthusiasm and attitude of a candidate.

I applied via Referral and was interviewed in May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(1 Question)

  • Q1. About SAP project delivery for AMS
Round 3 - Behavioral 

(1 Question)

  • Q1. About fitment, role etc
Round 4 - HR 

(1 Question)

  • Q1. Salary and designation negotiation

Interview Preparation Tips

Interview preparation tips for other job seekers - Overall the process was smooth. It was for Senior Manager position

I applied via Naukri.com and was interviewed in Sep 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Quesrions were mostly based on my previous banking knowledge
  • Q2. Team handling and operational work details
Round 3 - One-on-one 

(1 Question)

  • Q1. Same as above but mostly detailed and extensive questions about banking processes
Round 4 - HR 

(1 Question)

  • Q1. Share details of your previous job.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and tell what you have done and what you have learned from your work experiance

I applied via Naukri.com and was interviewed in Apr 2021. There were 6 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Simple Interview if you have your Domain Knowledge -Easy Crack
  • Q2. Domain , Cloud Experience , people manager responsibilities and Risk mitigation

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident -Know what you are applying for - understand the GD , Check if you fit and the proceed - good luck
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Mar 2024.

Round 1 - Technical 

(2 Questions)

  • Q1. ITIL Based questions like - principles followed. Which concepts have been applied?
  • Q2. Life cycle management and touch based all the topics from cost, budgeting, managing, change management processes.
Round 2 - Technical 

(3 Questions)

  • Q1. Previous Experience and Challenges.
  • Q2. How are metrics tracked.
  • Ans. 

    Metrics are tracked using a combination of automated tools, manual data collection, and regular reporting.

    • Utilize automated monitoring tools to track key performance indicators in real-time

    • Collect data manually through surveys, interviews, and observations to gather qualitative feedback

    • Generate regular reports to analyze trends, identify areas for improvement, and make data-driven decisions

    • Implement a balanced scorecar...

  • Answered by AI
  • Q3. Rest all on the expectations and when can I join.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-

I applied via Naukri.com

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - Technical 

(1 Question)

  • Q1. What are the challenges you faced during development.
Round 3 - HR 

(1 Question)

  • Q1. What is your salary expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Round 3 - One-on-one 

(1 Question)

  • Q1. How to you manage client escalation
  • Ans. 

    Client escalations are managed by addressing the issue promptly, understanding the root cause, communicating effectively, and finding a resolution.

    • Address the issue promptly to prevent it from escalating further

    • Understand the root cause of the escalation to effectively address the underlying problem

    • Communicate with the client in a professional and empathetic manner to show understanding and commitment to resolving the ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Great Company to work. Good Job security.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

1 hour contained 6 sections of lrdi varc etc

Round 2 - cv shortlist 

(2 Questions)

  • Q1. Give a brief introduction
  • Ans. 

    I have over 5 years of experience in service delivery management, ensuring high-quality service delivery to clients.

    • Managed a team of 20+ service delivery professionals

    • Implemented process improvements resulting in 20% increase in client satisfaction

    • Developed and maintained strong client relationships

  • Answered by AI
  • Q2. Why should we hire you?
  • Ans. 

    I have a proven track record of successfully managing service delivery, ensuring high levels of customer satisfaction and operational efficiency.

    • Extensive experience in service delivery management

    • Strong leadership and communication skills

    • Ability to drive process improvements and optimize resources

    • Track record of meeting and exceeding KPIs and SLAs

    • Example: Successfully implemented a new ticketing system that improved re

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident
Contribute & help others!
anonymous
You can choose to be anonymous

HCL Group Interview FAQs

How many rounds are there in HCL Group Service Delivery Manager interview?
HCL Group interview process usually has 1 rounds. The most common rounds in the HCL Group interview process are Technical.

Recently Viewed

REVIEWS

Accenture

No Reviews

SALARIES

Accenture

INTERVIEWS

Deutsche Bank

No Interviews

INTERVIEWS

Cognizant

No Interviews

SALARIES

Accenture

REVIEWS

Accenture

No Reviews

INTERVIEWS

MindSquare Technologies

No Interviews

SALARIES

Genpact

INTERVIEWS

Quadlabs Technologies

No Interviews

REVIEWS

Genpact

No Reviews

Tell us how to improve this page.

HCL Group Service Delivery Manager Interview Process

based on 1 interview

Interview experience

3
  
Average
View more
HCL Group Service Delivery Manager Salary
based on 42 salaries
₹11 L/yr - ₹35 L/yr
51% more than the average Service Delivery Manager Salary in India
View more details

HCL Group Service Delivery Manager Reviews and Ratings

based on 1 review

3.0/5

Rating in categories

3.0

Skill development

2.0

Work-life balance

3.0

Salary

4.0

Job security

4.0

Company culture

3.0

Promotions

4.0

Work satisfaction

Explore 1 Review and Rating
Technical Lead
3.3k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Software Engineer
3.2k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Software Engineer
2.7k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Lead Engineer
2.4k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Analyst
2k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare HCL Group with

HCLTech

3.5
Compare

TCS

3.7
Compare

Tata Group

4.2
Compare

Wipro

3.7
Compare
Did you find this page helpful?
Yes No
write
Share an Interview