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I applied via Referral and was interviewed in May 2024. There was 1 interview round.
Top trending discussions
I applied via Recruitment Consultant and was interviewed in Feb 2021. There were 5 interview rounds.
I applied via Naukri.com and was interviewed before Oct 2020. There was 1 interview round.
I applied via Referral and was interviewed in May 2022. There were 4 interview rounds.
I applied via Naukri.com and was interviewed in Sep 2021. There were 4 interview rounds.
I applied via Naukri.com and was interviewed in Apr 2021. There were 6 interview rounds.
I was interviewed in Mar 2024.
Metrics are tracked using a combination of automated tools, manual data collection, and regular reporting.
Utilize automated monitoring tools to track key performance indicators in real-time
Collect data manually through surveys, interviews, and observations to gather qualitative feedback
Generate regular reports to analyze trends, identify areas for improvement, and make data-driven decisions
Implement a balanced scorecar...
I applied via Naukri.com
I applied via Company Website and was interviewed before Nov 2022. There were 3 interview rounds.
Client escalations are managed by addressing the issue promptly, understanding the root cause, communicating effectively, and finding a resolution.
Address the issue promptly to prevent it from escalating further
Understand the root cause of the escalation to effectively address the underlying problem
Communicate with the client in a professional and empathetic manner to show understanding and commitment to resolving the ...
I applied via Campus Placement and was interviewed in Sep 2024. There were 2 interview rounds.
1 hour contained 6 sections of lrdi varc etc
I have over 5 years of experience in service delivery management, ensuring high-quality service delivery to clients.
Managed a team of 20+ service delivery professionals
Implemented process improvements resulting in 20% increase in client satisfaction
Developed and maintained strong client relationships
I have a proven track record of successfully managing service delivery, ensuring high levels of customer satisfaction and operational efficiency.
Extensive experience in service delivery management
Strong leadership and communication skills
Ability to drive process improvements and optimize resources
Track record of meeting and exceeding KPIs and SLAs
Example: Successfully implemented a new ticketing system that improved re
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