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TCS Service Delivery Manager Interview Questions and Answers
TCS Service Delivery Manager Interview Experiences
5 interviews found
Anonymous
(1 Question)
- Q1. Why TCS and not any other IT services
- Ans.
TCS is a global leader in IT services with a proven track record of delivering high-quality solutions to clients worldwide.
TCS has a strong reputation for delivering innovative and reliable IT services
TCS has a global presence with a large pool of skilled professionals
TCS has a proven track record of successful project delivery for a wide range of clients
Interview Preparation Tips
Manager role related questions
(2 Questions)
- Q1. Introduction and background
- Q2. Job responsibility on daily basis
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 4 interview rounds.
(2 Questions)
- Q1. How big my team and what was the type of daily challenges used handle
- Q2. Transitions and other areas on delivery and project
(1 Question)
- Q1. Same questions as is in first round
(1 Question)
- Q1. Current package and expectations
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What people are saying about TCS
I applied via Naukri.com and was interviewed in Dec 2021. There was 1 interview round.
(1 Question)
- Q1. All about current role and matching criteria for interview post.
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TCS interview questions for designations
santosh jena
I applied via Referral and was interviewed before May 2021. There were 3 interview rounds.
(1 Question)
- Q1. It includes managerial round
(1 Question)
- Q1. More on process related
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Interview questions from similar companies
Selected
I was interviewed in Mar 2024.
(2 Questions)
- Q1. ITIL Based questions like - principles followed. Which concepts have been applied?
- Q2. Life cycle management and touch based all the topics from cost, budgeting, managing, change management processes.
(3 Questions)
- Q1. Previous Experience and Challenges.
- Q2. How are metrics tracked.
- Ans.
Metrics are tracked using a combination of automated tools, manual data collection, and regular reporting.
Utilize automated monitoring tools to track key performance indicators in real-time
Collect data manually through surveys, interviews, and observations to gather qualitative feedback
Generate regular reports to analyze trends, identify areas for improvement, and make data-driven decisions
Implement a balanced scorecar...
- Q3. Rest all on the expectations and when can I join.
I applied via campus placement at Delhi University - Lady Shree Ram College (LSR) and was interviewed in Sep 2024. There were 2 interview rounds.
1 hour contained 6 sections of lrdi varc etc
(2 Questions)
- Q1. Give a brief introduction
- Ans.
I have over 5 years of experience in service delivery management, ensuring high-quality service delivery to clients.
Managed a team of 20+ service delivery professionals
Implemented process improvements resulting in 20% increase in client satisfaction
Developed and maintained strong client relationships
- Q2. Why should we hire you?
- Ans.
I have a proven track record of successfully managing service delivery, ensuring high levels of customer satisfaction and operational efficiency.
Extensive experience in service delivery management
Strong leadership and communication skills
Ability to drive process improvements and optimize resources
Track record of meeting and exceeding KPIs and SLAs
Example: Successfully implemented a new ticketing system that improved re
Interview Preparation Tips
binu S
I applied via Referral and was interviewed in May 2024. There was 1 interview round.
(2 Questions)
- Q1. What is your strength
- Q2. Quality you look in your manager
abhi teja
(2 Questions)
- Q1. Explain a value added project delivered and what is the impact
- Ans.
Implemented a new ticketing system to streamline support processes
Researched and selected a suitable ticketing system based on company needs
Customized the system to align with existing workflows and processes
Provided training to staff on how to use the new system effectively
Monitored and evaluated the impact of the new system on response times and customer satisfaction
Resulted in a 20% decrease in average resolution ti...
- Q2. If you have to set up a new process from a client, what approach would you follow
- Ans.
I would start by understanding the client's requirements, documenting the process, identifying stakeholders, creating a project plan, implementing the process, and continuously monitoring and improving it.
Understand the client's requirements and objectives
Document the process flow and key steps
Identify stakeholders and their roles
Create a project plan with timelines and milestones
Implement the process with clear commun...
Interview Preparation Tips
I applied via LinkedIn and was interviewed in Oct 2023. There were 3 interview rounds.
(1 Question)
- Q1. Automation habdled
(1 Question)
- Q1. Approach on service desk delivery
(1 Question)
- Q1. Salary negotiation
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TCS Service Delivery Manager Interview Process
based on 2 interviews
1 Interview rounds
- Resume Shortlist Round
Service Delivery Manager Interview Questions from Similar Companies
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TCS Service Delivery Manager Reviews and Ratings
based on 89 reviews
Rating in categories
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System Engineer
1.1L
salaries
|  ₹1 L/yr - ₹9 L/yr |
|
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67.4k
salaries
| ₹5.1 L/yr - ₹16 L/yr |
|
AST Consultant
51.3k
salaries
| ₹8 L/yr - ₹25 L/yr |
|
Assistant System Engineer
29.9k
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| ₹2.2 L/yr - ₹8 L/yr |
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| ₹9 L/yr - ₹32 L/yr |
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