CMS IT Services Interview Questions, Process, and Tips

Q1. Fcit base question paper
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Basic computer knowledge a to z

Q1. What have you done in presales?
Ans. 
I have worked extensively in presales, including conducting product demos, creating proposals, and collaborating with sales teams.
• Conducted product demos for potential clients

• Created proposals and presentations tailored to client needs

• Collaborated with sales teams to develop strategies for closing deals

• Provided technical expertise and support to sales teams

• Managed relationships with key clients and stakeholders
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Q2. Past working experience?
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Q3. How soon can you join?
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Q4. Tools used or familiar with?
Ans. 
I am familiar with various tools such as Salesforce, HubSpot, and Pipedrive.
• Salesforce for managing customer data and tracking sales activities

• HubSpot for lead generation and marketing automation

• Pipedrive for sales pipeline management and deal tracking
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Q1. How oracle architecture is work. How to check if user password expired If dataguard not in synch what steps to follow and synch the standby database from primary. What is ASM and how to start and stop ASM....read more
Ans. 
Oracle architecture is a multi-tiered structure that includes the client, application server, and database server.
• Oracle architecture consists of multiple components such as the client, application server, and database server.

• The client sends requests to the application server, which in turn communicates with the database server.

• The database server manages the storage, retrieval, and manipulation of data.

• Oracle archite...read more
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Q2. What is SGA and PGA?
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SGA (System Global Area) is a shared memory region that stores data and control information for an Oracle database. PGA (Program Global Area) is a memory region that stores data and control information for a single Oracle session or process.
• SGA is shared by all users and processes connected to the database

• SGA includes the database buffer cache, shared pool, and redo log buffer

• PGA is private to each individual session o...read more
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Q3. What is Dataguard and standby?
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Dataguard is a feature of Oracle Database that provides high availability, data protection, and disaster recovery.
• Dataguard is used to create and maintain one or more standby databases that can be used for failover or disaster recovery purposes.

• It works by continuously applying changes from the primary database to the standby database(s) to keep them synchronized.

• In case of a failure or disaster, the standby database c...read more
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Q4. What is difference between TNS and LISTENER?
Ans. 
TNS is a network protocol used to connect to Oracle databases, while LISTENER is a process that listens for incoming connection requests.
• TNS (Transparent Network Substrate) is a protocol used to establish connections between clients and Oracle databases.

• LISTENER is a process that runs on the database server and listens for incoming connection requests.

• TNS resolves the service name to the database's network address, all...read more
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Q5. How to start RFS and MRP Service.
Ans. 
To start RFS and MRP Service in Oracle Database, you can use the ALTER SYSTEM command.
• Connect to the Oracle Database as a user with SYSDBA or SYSOPER privilege.

• To start RFS (Remote File Server) Service, execute the following command: ALTER SYSTEM SET REMOTE_LISTENER='listener_name' SCOPE=SPFILE;

• To start MRP (Managed Recovery Process) Service, execute the following command: ALTER DATABASE RECOVER MANAGED STANDBY DATABAS
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1) Questions of Network OSI layers
2) Basic Computer H/w troubleshooting questions
3) Operating System

Q1. 1) How quickly can you join 2) Are you ready to work in shifts
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Q2. 1) Questions on basic HW 2) OSI layer
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Q1. Problem Management
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Q2. Incident management, SR, CR
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Q3. RACI Process need to be explained
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Q4. Project Management
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Q5. P1, P2, P3 & P4 data preparation, resolution.
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Q6. SLA, OLA, OLM, MSA, Penalty
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Q7. Compliance Management
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Q8. Server, Network, Firewall, Routing & Switching
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Q1. How much you have experienced
Ans. 
I have over 10 years of experience in project management across various industries.
• Managed multiple projects simultaneously

• Led cross-functional teams to successful project completion

• Implemented project management best practices

• Utilized project management tools such as Gantt charts and Kanban boards
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Q2. What is expected salary
Ans. 
Negotiable based on experience and responsibilities
• Salary expectations are based on industry standards, experience, and responsibilities of the role

• It is important to research average salaries for Project Managers in the specific location and industry

• Consider discussing benefits, bonuses, and opportunities for growth in addition to base salary
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Q3. 10 yrs .in IT infrastructure
Ans. 
I have 10 years of experience in IT infrastructure, including project management.
• Managed various IT infrastructure projects from planning to execution

• Led teams in implementing network upgrades and server migrations

• Ensured projects were completed on time and within budget

• Implemented best practices for IT infrastructure management

• Worked with stakeholders to define project requirements and deliverables
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