CMS IT Services Desktop Support Engineer Interview Questions and Answers

O365 configuration involves setting up and managing Microsoft Office 365 services for optimal productivity and collaboration.

• User Management: Admins can create, modify, and delete user accounts in the Microsoft 365 admin center, ensuring proper access control.

• Email Configuration: Setting up Exchange Online for email services, including configuring mailboxes, distribution groups, and shared mailboxes.

• Security Settings: ...read more

The process of company work involves collaboration, communication, and task management to achieve organizational goals.

• Collaboration: Teams work together on projects, sharing ideas and resources. Example: Developers and designers collaborating on software.

• Communication: Regular updates and meetings ensure everyone is aligned. Example: Weekly team meetings to discuss progress.

• Task Management: Assigning and tracking task...read more

I possess extensive knowledge in desktop support, troubleshooting, and customer service, ensuring efficient IT solutions.

• Proficient in Windows and macOS operating systems, with experience in installation and configuration.

• Skilled in diagnosing hardware issues, such as replacing hard drives and upgrading RAM.

• Experienced in using remote support tools like TeamViewer and Remote Desktop for troubleshooting.

• Knowledgeable in...read more

I maintain a high accuracy level by following protocols, double-checking work, and utilizing tools effectively.

• I consistently resolve 95% of support tickets on the first call, minimizing repeat issues.

• I use checklists to ensure all troubleshooting steps are followed, reducing errors.

• I regularly review and update documentation to reflect accurate procedures and solutions.

• In my previous role, I implemented a tracking sys...read more

DHCP can be configured by accessing the DHCP server settings and defining IP address ranges, lease durations, and other network parameters.

• Access the DHCP server settings

• Define IP address ranges

• Set lease durations

• Configure other network parameters

To join a domain, go to System Properties, click on the Computer Name tab, click on the Change button, enter the domain name, and provide credentials.

• Go to System Properties

• Click on the Computer Name tab

• Click on the Change button

• Enter the domain name

• Provide credentials

Blue screen errors can occur due to hardware or software issues, causing the system to crash and display a blue screen with an error message.

• Blue screen errors can be caused by hardware failures such as faulty RAM or hard drive issues.

• Software conflicts or driver issues can also lead to blue screen errors.

• Overheating or power supply problems can trigger blue screen errors.

• Examples: DRIVER_IRQL_NOT_LESS_OR_EQUAL, PAGE_F...read more

SPMS shorting can be started by following a few simple steps.

• Ensure that all devices are turned off and unplugged.

• Connect the SPMS cables to the appropriate ports on the devices.

• Turn on the devices and check for proper connectivity.

• If there are any issues, troubleshoot and recheck connections.

• Once everything is working properly, the SPMS shorting has been successfully started.

McAfee Drive Encryption can be installed by following a few simple steps.

• Download the McAfee Drive Encryption software from the official website

• Run the installer and follow the on-screen instructions

• Configure the encryption settings according to your requirements

• Activate the software using the license key provided

• Restart the system to complete the installation process

Data backup when OS is corrupt

• Boot from a live CD/USB and backup data to an external drive

• Use a data recovery software to extract data from the corrupt OS

• Connect the hard drive to another computer and backup data

• Use cloud storage services to backup important data regularly

To assemble a new system, start by preparing the components and tools, then install the CPU, RAM, and storage, followed by the motherboard and power supply.

• Prepare components and tools

• Install CPU, RAM, and storage

• Install motherboard and power supply

• Connect cables and peripherals

• Install operating system and drivers