CMS IT Services Service Delivery Manager Interview Questions and Answers

Q1. Rate yourself as IT Service Delivery Manager and why you are rating yourself between 8-10
Ans. 
I rate myself as a 9 because of my extensive experience in managing IT service delivery and consistently exceeding performance targets.
• I have over 10 years of experience in IT service delivery management.

• I have a proven track record of successfully leading teams to meet and exceed service level agreements.

• I am skilled in identifying and implementing process improvements to enhance service delivery efficiency.

• I have str...read more
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Q2. How to handle tuff client
Ans. 
Handling tough clients requires patience, empathy, and effective communication.
• Listen actively to understand their concerns and frustrations

• Remain calm and composed, avoiding getting defensive or confrontational

• Empathize with their situation and show that you are willing to work towards a resolution

• Set clear boundaries and expectations for the relationship

• Communicate openly and honestly, keeping them informed of progre...read more
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Q1. About my experiance in Service Delivery
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1) Questions of Network OSI layers
2) Basic Computer H/w troubleshooting questions
3) Operating System

Q1. 1) How quickly can you join 2) Are you ready to work in shifts
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Q2. 1) Questions on basic HW 2) OSI layer
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Q1. Problem Management
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Q2. Incident management, SR, CR
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Q3. RACI Process need to be explained
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Q4. Project Management
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Q5. P1, P2, P3 & P4 data preparation, resolution.
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Q6. SLA, OLA, OLM, MSA, Penalty
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Q7. Compliance Management
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Q8. Server, Network, Firewall, Routing & Switching
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