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CMS IT Services Service Delivery Manager Interview Questions and Answers
CMS IT Services Service Delivery Manager Interview Experiences
4 interviews found
(2 Questions)
- Q1. Rate yourself as IT Service Delivery Manager and why you are rating yourself between 8-10
- Ans.
I rate myself as a 9 because of my extensive experience in managing IT service delivery and consistently exceeding performance targets.
I have over 10 years of experience in IT service delivery management.
I have a proven track record of successfully leading teams to meet and exceed service level agreements.
I am skilled in identifying and implementing process improvements to enhance service delivery efficiency.
I have str...
- Q2. How to handle tuff client
- Ans.
Handling tough clients requires patience, empathy, and effective communication.
Listen actively to understand their concerns and frustrations
Remain calm and composed, avoiding getting defensive or confrontational
Empathize with their situation and show that you are willing to work towards a resolution
Set clear boundaries and expectations for the relationship
Communicate openly and honestly, keeping them informed of progre...
I applied via Approached by Company and was interviewed in Oct 2024. There was 1 interview round.
(1 Question)
- Q1. About my experiance in Service Delivery
I applied via Approached by Company
1) Questions of Network OSI layers
2) Basic Computer H/w troubleshooting questions
3) Operating System
(2 Questions)
- Q1. 1) How quickly can you join 2) Are you ready to work in shifts
- Q2. 1) Questions on basic HW 2) OSI layer
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Jan 2023. There was 1 interview round.
(8 Questions)
- Q1. Problem Management
- Q2. Incident management, SR, CR
- Q3. RACI Process need to be explained
- Q4. Project Management
- Q5. P1, P2, P3 & P4 data preparation, resolution.
- Q6. SLA, OLA, OLM, MSA, Penalty
- Q7. Compliance Management
- Q8. Server, Network, Firewall, Routing & Switching
Interview Preparation Tips
CMS IT Services interview questions for designations
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Service Delivery Manager Interview Questions & Answers
Tiger Analytics
Anonymous
posted on 28 May 2024
I applied via Naukri.com and was interviewed in Apr 2024. There were 2 interview rounds.
They gave a case study which i presented well. But Interviewer was not having any clue what he is asking for. He just wants to prove himself like he knows all the process. Glad i didnt made a decision to join
(1 Question)
- Q1. Surbhi Singh took the interview and she was asking all irrelevant question which was not my technology she just want to show off what she know very rude .
Interview Preparation Tips
I applied via Approached by Company and was interviewed in Jul 2023. There were 4 interview rounds.
(1 Question)
- Q1. Related to profile
(1 Question)
- Q1. Related to project
(1 Question)
- Q1. Job profile and generic
I applied via Approached by Company and was interviewed in Apr 2023. There was 1 interview round.
(3 Questions)
- Q1. How would you priorities the work if client are not able to do?
- Ans.
If clients are unable to prioritize work, the project manager can use various techniques to prioritize tasks.
Assess the impact and urgency of each task
Consider the project objectives and deliverables
Consult with the project team and stakeholders
Use prioritization techniques like the MoSCoW method or the Eisenhower Matrix
Allocate resources based on priority
Regularly review and adjust priorities as needed
- Q2. What is Moscow?
- Ans.
MOSCOW is a prioritization technique used in project management to categorize requirements based on their importance.
MOSCOW stands for Must have, Should have, Could have, and Won't have
It helps in identifying the critical requirements and prioritizing them accordingly
Must have requirements are essential and cannot be compromised, while Won't have requirements are not necessary
For example, in a software development proj...
- Q3. What is Invest?
- Ans.
Invest is the act of allocating resources, usually money, with the expectation of generating an income or profit.
Investing involves taking risks in order to potentially earn a return on your investment.
There are many different types of investments, including stocks, bonds, real estate, and commodities.
Investing requires careful research and analysis to make informed decisions.
Diversification is important to minimize ri...
Interview Preparation Tips
HR is not cabpable to evalute appropriate JD and resume.
If applying for Project Manager, do study Scrum Master technique, Product Owner.
I applied via Recruitment Consulltant and was interviewed in Jul 2022. There was 1 interview round.
(2 Questions)
- Q1. All the projects you have done
- Q2. Risk management and what do you consider risky in a project
- Ans.
Risk management is crucial in project management. Risks can be related to budget, timeline, scope, quality, and resources.
Identify potential risks and their impact on the project
Assess the likelihood and severity of each risk
Develop a risk management plan to mitigate or avoid risks
Monitor and review risks throughout the project lifecycle
Examples of risks include budget overruns, scope creep, resource constraints, techn
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. None coz the interview panel never joined while I waited for half hour like a fool. When I tried calling the HR, she didnt care to answer and no reply to emails. Very Unprofessional. Imagine if a candidate...
Interview Preparation Tips
I applied via Campus Placement and was interviewed in May 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. OOPs concept
Interview Preparation Tips
CMS IT Services Interview FAQs
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CMS IT Services Service Delivery Manager Interview Process
based on 6 interviews
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