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CMS IT Services Service Desk Engineer Interview Questions and Answers

Updated 31 Dec 2024

CMS IT Services Service Desk Engineer Interview Experiences

5 interviews found

Service Desk Engineer Interview Questions & Answers

user image Sivaramakrishnan

posted on 31 Dec 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Previous company experience
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Just ask similarly questions of last job experience
Round 2 - HR 

(1 Question)

  • Q1. Asking for ctc confirmation and previous all job experiences.

Interview Preparation Tips

Topics to prepare for CMS IT Services Service Desk Engineer interview:
  • Service Desk
Interview preparation tips for other job seekers - Prepare for the acceptance of all their needs.

Service Desk Engineer Interview Questions Asked at Other Companies

Q1. What will you do if zoom application does not open?
Q2. What is the difference between the Distribution Group and Shared ... read more
Q3. What is incident and what is service request.
asked in Wipro
Q4. What are the troubleshooting steps you follow if printer is not w ... read more
Q5. What actions would you take if your system is lagging and the pri ... read more
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before May 2020. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Network type,Ping status of Network, commands, ip address types
  • Q2. Previous working experience,
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction and previous company's experience explain, what to do,
  • Q2. Network, and desktop Support

Interview Questionnaire 

1 Question

  • Q1. They asked only about your relevant experience

CMS IT Services interview questions for designations

 IT Engineer

 (1)

 Desktop & Network Engineer

 (1)

 Senior IT Support Engineer

 (1)

 Senior Hardware & Networking Engineer

 (1)

 Desktop Support Engineer L1

 (1)

 Help Desk Executive

 (1)

 FMS Engineer

 (1)

 Desktop Engineer

 (1)

Interview Questionnaire 

1 Question

  • Q1. Server and network related

Interview questions from similar companies

I applied via Campus Placement and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Aptitude round consists Logical reasoning, General Aptitude, Grammar related questions etc. All are moderate level questions.

Round 2 - Technical 

(3 Questions)

  • Q1. Explain OOPs w.r.t Java
  • Ans. 

    OOPs is a programming paradigm that uses objects to represent real-world entities. Java is an OOPs language.

    • OOPs stands for Object-Oriented Programming System

    • Java is a class-based OOPs language

    • Encapsulation, Inheritance, Polymorphism, and Abstraction are the four pillars of OOPs

    • Objects have state and behavior

    • Java supports interfaces, which allow for multiple inheritance

    • Example: A car can be represented as an object wit...

  • Answered by AI
  • Q2. Explain about the projects that you have worked on
  • Q3. Explain how Java solves machine dependency of code execution
  • Ans. 

    Java solves machine dependency by using bytecode and virtual machine.

    • Java code is compiled into bytecode which is platform-independent

    • The bytecode is executed by the Java Virtual Machine (JVM) which is platform-specific

    • JVM translates bytecode into machine code for the specific platform

    • This allows Java code to run on any platform with a JVM installed

    • Example: A Java program compiled on Windows can run on Linux or Mac as

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. Why should we hire you?
  • Q2. Tell me about yourself.

Interview Preparation Tips

Topics to prepare for Infosys System Engineer interview:
  • Java
Interview preparation tips for other job seekers - Keep it simple, Prepare basics of 1st preferred Programming Language.

Skills evaluated in this interview

I applied via Campus Placement and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Numerical ability and logical reasoning followed by some coding mcqs

Round 2 - Technical 

(1 Question)

  • Q1. Print 1 to 100 without for loop
  • Ans. 

    Printing 1 to 100 without for loop

    • Use recursion to print numbers from 1 to 99

    • Print 100 outside the recursion

    • Use a base case to stop recursion at 100

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare from interview bit and practice mcqs

I applied via Campus Placement and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Simple aptitude test

Round 2 - One-on-one 

(1 Question)

  • Q1. General questions as per your cv

Interview Preparation Tips

Topics to prepare for Infosys System Engineer interview:
  • Aptitude
Interview preparation tips for other job seekers - Great company for freshers.. lot to learn and experience

I applied via Company Website and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Coding Test 

Attended the codevita competition in final year of college.

Round 2 - Technical 

(3 Questions)

  • Q1. About College Project
  • Q2. Some very basics of java
  • Q3. Experience of college project as a team

Interview Preparation Tips

Interview preparation tips for other job seekers - Codevita is a really good platform to help you join TCS as a final year graduate in college

I applied via Campus Placement and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

It was a basic aptitude test.

Round 2 - One-on-one 

(1 Question)

  • Q1. Interview was fine. Mostly asked about my final year project.

Interview Preparation Tips

Interview preparation tips for other job seekers - Attend the interview with cool head. All the best.

CMS IT Services Interview FAQs

How many rounds are there in CMS IT Services Service Desk Engineer interview?
CMS IT Services interview process usually has 2 rounds. The most common rounds in the CMS IT Services interview process are Technical, One-on-one Round and Resume Shortlist.
How to prepare for CMS IT Services Service Desk Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at CMS IT Services. The most common topics and skills that interviewers at CMS IT Services expect are Service Desk, IT Service Desk, IT Helpdesk, technical helpdesk and Helpdesk.
What are the top questions asked in CMS IT Services Service Desk Engineer interview?

Some of the top questions asked at the CMS IT Services Service Desk Engineer interview -

  1. Network type,Ping status of Network, commands, ip address ty...read more
  2. Network, and desktop Supp...read more
  3. Server and network rela...read more

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CMS IT Services Service Desk Engineer Interview Process

based on 3 interviews

Interview experience

3
  
Average
View more

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CMS IT Services Service Desk Engineer Salary
based on 141 salaries
₹1.1 L/yr - ₹5 L/yr
21% less than the average Service Desk Engineer Salary in India
View more details

CMS IT Services Service Desk Engineer Reviews and Ratings

based on 23 reviews

2.9/5

Rating in categories

2.7

Skill development

2.9

Work-life balance

2.2

Salary

2.8

Job security

2.6

Company culture

2.1

Promotions

2.5

Work satisfaction

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