CMS IT Services Desktop Support Engineer Interview Questions, Process, and Tips

Ping command is a network utility tool used to test the connectivity between two devices on a network.

• Ping sends a small packet of data to a specific IP address or hostname and waits for a response.

• It measures the time taken for the packet to travel from the source to the destination and back.

• Ping is commonly used to troubleshoot network connectivity issues.

• Ping can also be used to determine the IP address of a website...read more

IP address is a unique identifier for devices on a network. Subnet is a way to divide a network. VPN is a secure connection over the internet. Cloud computing is using remote servers to store, manage, and process data.

• IP address is a numerical label assigned to each device on a network

• Subnet is a way to divide a network into smaller subnetworks

• VPN is a secure way to connect to a network over the internet

• Cloud computing...read more

SSD and HDD are types of storage devices. 1 GB is a unit of storage capacity.

• SSD stands for Solid State Drive and uses flash memory to store data.

• HDD stands for Hard Disk Drive and uses spinning disks to store data.

• 1 GB is equal to 1024 MB or 1000 MB depending on the context.

• SSDs are faster and more expensive than HDDs.

• HDDs have larger storage capacities and are cheaper than SSDs.

I live with my family in the suburbs and am available for night shifts.

• I live with my spouse and two children in a three-bedroom house in the suburbs.

• We enjoy spending time together outdoors and trying new restaurants in the city.

• I am available for night shifts and have experience working overnight.

• I am willing to adjust my schedule as needed to meet the needs of the team.

Memory dump logs store in the hard disk or SSD of the computer.

• Memory dump logs are created when a system crashes or encounters a critical error.

• These logs contain information about the state of the system at the time of the crash.

• They can be used by support engineers to diagnose and troubleshoot issues.

• The location of the logs may vary depending on the operating system and configuration.

System and application error logs can be found in various locations.

• System logs can be found in Event Viewer on Windows or Console on macOS.

• Application logs can be found in the application's installation directory or in a designated log folder.

• Third-party tools like Splunk or ELK can also be used to aggregate and analyze logs.

• Logs can also be accessed remotely through SSH or other remote access protocols.