Circutek Engineer- Customer Support Interview Questions and Answers

Aptitude will helps to shows your skills

Q1. Introduce yourself to me ?
Ans. Im ranjeeta shindhe I recognised by communication skills and leadership skills.
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Q2. Where do you see in 5 years ?
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Q1. Tell me about yourself
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Q1. Your desicion for company HR and staffs
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Q1. Can you introduce yourself?
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Q2. Random topic vocalisation
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Typing tests and the Versant test.

Q1. What was your role in your last job?
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Q2. How comfortable are you with rotational night shifts and having weekdays off?
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Q1. Can you provide a standard introduction of yourself?
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Q1. Did you have your exams in the next six months?
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Q1. Introduced your self confidently
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Q2. Share experience or what are you going to do
Ans. 
I will share my experience in handling customer inquiries and resolving issues effectively.
• Provide examples of previous customer service roles and how you successfully resolved customer issues

• Explain your approach to handling difficult customers and turning a negative experience into a positive one

• Discuss any training or certifications you have related to customer service
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Q1. Tell me about your process.
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Q2. Why did you left your last job?
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This test was easy and simple.

Q1. Tell me about yourself
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Q2. Tell me about your process
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Q3. 3 bad and good things about Delhi
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Q1. What is a Business Process Outsourcing (BPO)?
Ans. 
BPO is the practice of contracting specific business tasks to a third-party service provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples of BPO companies include Accenture, Conve
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Q2. What motivates you to pursue this job?
Ans. 
I am motivated to pursue a career as a Customer Care Executive because I enjoy helping others and resolving issues to ensure customer satisfaction.
• I have a passion for providing excellent customer service and building positive relationships with customers.

• I am motivated by the opportunity to make a difference in someone's day by resolving their concerns and providing support.

• I enjoy the challenge of problem-solving and...read more
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Q3. How much salary did you expect?
Ans. 
I am looking for a competitive salary that reflects my experience and skills in customer care.
• I am open to discussing salary based on the responsibilities and expectations of the role.

• I have researched the average salary range for Customer Care Executives in this industry.

• I am looking for a salary that is commensurate with my qualifications and experience.

• I am also interested in discussing benefits and opportunities fo
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Q4. What are the main kpi in bpo
Ans. 
Key Performance Indicators (KPIs) in a BPO are metrics used to measure the performance and success of the operations.
• Average Handle Time (AHT) - measures the average time taken to handle a customer query or concern.

• First Call Resolution (FCR) - measures the percentage of customer issues resolved on the first call.

• Customer Satisfaction Score (CSAT) - measures the satisfaction level of customers with the service provided...read more
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Q1. Which colour do you like and why?
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Q2. Why did you left previous job?
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