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Cognizant Engineer- Customer Support Interview Questions and Answers

Updated 18 Nov 2022

Cognizant Engineer- Customer Support Interview Experiences

1 interview found

I applied via Naukri.com and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Aptitude will helps to shows your skills

Round 3 - HR 

(2 Questions)

  • Q1. Introduce yourself to me ?
  • Ans. Im ranjeeta shindhe I recognised by communication skills and leadership skills.
  • Answered Anonymously
  • Q2. Where do you see in 5 years ?

Interview Preparation Tips

Topics to prepare for Cognizant Engineer- Customer Support interview:
  • Java
  • Python
Interview preparation tips for other job seekers - Be with courage and give your best and you will get success if you give your best

Interview questions from similar companies

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Please introduce yourself
  • Ans. 

    I am a dedicated engineer with a passion for providing excellent customer support and solving technical issues.

    • Experienced in troubleshooting technical problems

    • Strong communication skills to effectively assist customers

    • Ability to work under pressure and meet deadlines

    • Familiar with various engineering software and tools

  • Answered by AI
  • Q2. Tell me strenght and weaknesses
  • Ans. 

    Strengths include problem-solving skills and technical knowledge. Weaknesses include impatience and lack of experience in certain areas.

    • Strength: Strong problem-solving skills - able to quickly identify and resolve issues for customers

    • Strength: Technical knowledge - able to troubleshoot complex technical problems effectively

    • Weakness: Impatience - may rush through tasks without thoroughly addressing all aspects

    • Weakness:...

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. What is customer support
  • Ans. 

    Customer support is the assistance and guidance provided to customers before, during, and after they purchase a product or service.

    • Customer support involves addressing customer inquiries, issues, and complaints.

    • It includes providing technical assistance, troubleshooting, and product information.

    • Customer support can be offered through various channels such as phone, email, chat, or in-person.

    • The goal of customer support...

  • Answered by AI
  • Q2. Why you wants to join us
  • Ans. 

    I am passionate about providing technical support and problem-solving for customers.

    • I have a strong background in engineering and enjoy troubleshooting technical issues.

    • I thrive in fast-paced environments and enjoy working directly with customers to solve their problems.

    • I am excited about the opportunity to use my skills to support your customers and contribute to the success of your team.

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Personal Interview 

(1 Question)

  • Q1. Be confident that's it
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed before Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(9 Questions)

  • Q1. What's software coding and languages and programming
  • Ans. 

    Software coding involves writing instructions in programming languages to create computer programs.

    • Software coding is the process of writing instructions that a computer can understand and execute.

    • Programming languages are used to write these instructions, such as Python, Java, C++, etc.

    • Coding involves breaking down a problem into smaller steps and writing code to solve each step.

    • Programmers use various tools and softw...

  • Answered by AI
  • Q2. What's the shirtless for excel and key board for typing
  • Ans. 

    Shirtless for Excel and keyboard for typing is not applicable.

    • There is no specific dress code for using Excel or typing on a keyboard.

    • However, it is recommended to wear comfortable clothing to avoid distractions.

    • Proper posture and ergonomics are more important for long-term health than clothing choices.

  • Answered by AI
  • Q3. Names of Shirley's and function
  • Ans. 

    Sorry, I am not sure who Shirley is and what function you are referring to.

    • Answered by AI
    • Q4. What's the hardware and examples
    • Ans. 

      Hardware refers to physical components of a computer system. Examples include CPU, RAM, motherboard, hard drive, and graphics card.

      • Hardware refers to physical components of a computer system

      • Examples include CPU, RAM, motherboard, hard drive, and graphics card

    • Answered by AI
    • Q5. Name of devices and place for connecting
    • Ans. 

      Devices and their connection points

      • Computers - USB ports, Ethernet ports

      • Printers - USB ports, Ethernet ports, Wi-Fi

      • Smartphones - USB ports, Bluetooth, Wi-Fi

      • TVs - HDMI ports, USB ports, Ethernet ports

      • Gaming consoles - HDMI ports, USB ports, Ethernet ports, Wi-Fi

    • Answered by AI
    • Q6. What's the examples of as sites
    • Ans. 

      Examples of AS sites include data centers, internet service providers, and cloud computing providers.

      • AS sites are organizations that provide internet connectivity to end-users

      • They are identified by their Autonomous System (AS) number

      • Examples include Amazon Web Services (AS16509), Google (AS15169), and Microsoft (AS8075)

    • Answered by AI
    • Q7. Names and examples and SEO related
    • Q8. What's the examples of different and latest languages
    • Ans. 

      Some latest programming languages include Rust, Kotlin, Swift, and TypeScript.

      • Rust is a systems programming language that emphasizes safety and performance.

      • Kotlin is a statically typed language that runs on the Java Virtual Machine and is used for Android app development.

      • Swift is a programming language developed by Apple for iOS, macOS, watchOS, and tvOS development.

      • TypeScript is a superset of JavaScript that adds opti

    • Answered by AI
    • Q9. New and demo sites And URL and topic name of product

    Interview Preparation Tips

    Interview preparation tips for other job seekers - Good communication skill
    Apptitude skill
    Listening and verbal ability
    Good knowledge about product

    Skills evaluated in this interview

    I was interviewed in Jan 2022.

    Round 1 - Resume Shortlist 
    Pro Tip by AmbitionBox:
    Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
    View all tips
    Round 2 - Technical 

    (2 Questions)

    • Q1. Basic of Microsoft license
    • Q2. Exchange basics and Outlook troubleshooting's
    Round 3 - One-on-one 

    (1 Question)

    • Q1. Nothing specific was asked
    Round 4 - HR 

    (1 Question)

    • Q1. Salary expectations I had

    Interview Preparation Tips

    Interview preparation tips for other job seekers - Be cool and attentive, Polite.
    Prepare Microsoft basics and Exchange
    Round 1 - Resume Shortlist 
    Pro Tip by AmbitionBox:
    Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
    View all tips
    Round 2 - Aptitude Test 

    C, java

    Round 3 - HR 

    (6 Questions)

    • Q1. Tell me about yourself.
    • Q2. What is the algorithm
    • Ans. 

      An algorithm is a set of instructions designed to solve a specific problem or perform a specific task.

      • An algorithm is a step-by-step procedure for solving a problem.

      • It can be represented using flowcharts, pseudocode, or programming languages.

      • Examples of algorithms include sorting algorithms, search algorithms, and encryption algorithms.

    • Answered by AI
    • Q3. What is tha different between cand c++
    • Ans. 

      C++ is an extension of C language with object-oriented programming features.

      • C++ supports object-oriented programming while C does not.

      • C++ has more advanced features like templates, exceptions, and namespaces.

      • C++ is more complex and harder to learn than C.

      • C++ is used for developing system software, games, and applications.

      • C is used for developing operating systems, embedded systems, and device drivers.

    • Answered by AI
    • Q4. What is tha allocation
    • Ans. 

      Allocation refers to the distribution or assignment of resources or tasks.

      • Allocation can refer to the allocation of funds, personnel, or equipment.

      • In engineering, allocation can refer to the allocation of tasks to different team members.

      • Allocation can also refer to the allocation of memory or storage space in computer systems.

    • Answered by AI
    • Q5. What is tha block box testing
    • Ans. 

      Black box testing is a software testing technique that focuses on the functionality of the software without knowing its internal structure.

      • Tests are performed based on the software requirements and specifications

      • Testers do not have access to the source code or internal structure of the software

      • The goal is to identify defects in the software's functionality

      • Examples include functional testing, regression testing, and acc

    • Answered by AI
    • Q6. What is tha white box testing
    • Ans. 

      White box testing is a testing technique that involves testing the internal structure of the software.

      • It is also known as clear box testing or structural testing.

      • It requires knowledge of the internal workings of the software.

      • It involves testing individual components or modules of the software.

      • It can be done manually or with the help of automated tools.

      • Examples include code coverage testing and path testing.

    • Answered by AI
    Round 4 - Technical 

    (2 Questions)

    • Q1. What is an algritham
    • Ans. 

      An algorithm is a set of instructions designed to solve a specific problem or perform a specific task.

      • An algorithm is a step-by-step procedure for solving a problem.

      • It is a set of rules or instructions that a computer follows to solve a problem.

      • Algorithms are used in programming, mathematics, and many other fields.

      • Examples of algorithms include sorting algorithms, search algorithms, and encryption algorithms.

    • Answered by AI
    • Q2. What is the different between java and c
    • Ans. 

      Java and C are both programming languages, but differ in syntax, usage, and platform compatibility.

      • Java is an object-oriented language, while C is a procedural language.

      • Java is platform-independent, while C is platform-dependent.

      • Java has automatic memory management, while C requires manual memory management.

      • Java has a larger standard library than C.

      • C is faster and more efficient than Java for certain tasks, such as sys...

    • Answered by AI
    Round 5 - Assignment 

    Interview Preparation Tips

    Interview preparation tips for other job seekers - Yes iam in teligram gruop in i will information will be teligram

    Skills evaluated in this interview

    I applied via Naukri.com and was interviewed in Jun 2022. There was 1 interview round.

    Round 1 - One-on-one 

    (1 Question)

    • Q1. Why do you want work for us?

    Interview Preparation Tips

    Interview preparation tips for other job seekers - Good support customer for me & advices also
    Interview experience
    5
    Excellent
    Difficulty level
    -
    Process Duration
    -
    Result
    -
    Round 1 - HR 

    (2 Questions)

    • Q1. Tell me about yourself
    • Q2. Y u should do join
    Round 2 - Aptitude Test 

    Tell me about yourself for 2 minutes in hindi

    Interview Preparation Tips

    Interview preparation tips for other job seekers - Wasted of time in tech Mahindra
    Interview experience
    5
    Excellent
    Difficulty level
    Moderate
    Process Duration
    2-4 weeks
    Result
    Selected Selected

    I applied via Company Website and was interviewed before Feb 2023. There was 1 interview round.

    Round 1 - HR 

    (1 Question)

    • Q1. What is your name

    Interview Preparation Tips

    Topics to prepare for TCS Engineer- Customer Support interview:
    • customer care
    • sales tax
    • customer support
    Interview preparation tips for other job seekers - My Self Tarundeep Singh I am born in jaipur . I Have 1 years of experience as sales and 2 years customer support executive expert. in my family there are three member mother,father and include me
    Interview experience
    5
    Excellent
    Difficulty level
    Moderate
    Process Duration
    Less than 2 weeks
    Result
    Selected Selected

    I applied via Naukri.com and was interviewed in Oct 2023. There were 2 interview rounds.

    Round 1 - Aptitude Test 

    All good and easy questons

    Round 2 - One-on-one 

    (1 Question)

    • Q1. Describe your past experience

    Cognizant Interview FAQs

    How many rounds are there in Cognizant Engineer- Customer Support interview?
    Cognizant interview process usually has 3 rounds. The most common rounds in the Cognizant interview process are Resume Shortlist, Aptitude Test and HR.
    How to prepare for Cognizant Engineer- Customer Support interview?
    Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Cognizant. The most common topics and skills that interviewers at Cognizant expect are Communication Skills, Customer Service and customer support.

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    Cognizant Engineer- Customer Support Salary
    based on 37 salaries
    ₹1 L/yr - ₹4 L/yr
    31% less than the average Engineer- Customer Support Salary in India
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    based on 6 reviews

    4.7/5

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    4.7

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    4.6

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    4.6

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    4.7

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    4.7

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    4.7

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    4.7

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