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HCLTech Engineer- Customer Support Interview Questions, Process, and Tips
HCLTech Engineer- Customer Support Interview Experiences
1 interview found
C, java
(6 Questions)
- Q1. Tell me about yourself.
- Q2. What is the algorithm
- Ans.
An algorithm is a set of instructions designed to solve a specific problem or perform a specific task.
An algorithm is a step-by-step procedure for solving a problem.
It can be represented using flowcharts, pseudocode, or programming languages.
Examples of algorithms include sorting algorithms, search algorithms, and encryption algorithms.
- Q3. What is tha different between cand c++
- Ans.
C++ is an extension of C language with object-oriented programming features.
C++ supports object-oriented programming while C does not.
C++ has more advanced features like templates, exceptions, and namespaces.
C++ is more complex and harder to learn than C.
C++ is used for developing system software, games, and applications.
C is used for developing operating systems, embedded systems, and device drivers.
- Q4. What is tha allocation
- Ans.
Allocation refers to the distribution or assignment of resources or tasks.
Allocation can refer to the allocation of funds, personnel, or equipment.
In engineering, allocation can refer to the allocation of tasks to different team members.
Allocation can also refer to the allocation of memory or storage space in computer systems.
- Q5. What is tha block box testing
- Ans.
Black box testing is a software testing technique that focuses on the functionality of the software without knowing its internal structure.
Tests are performed based on the software requirements and specifications
Testers do not have access to the source code or internal structure of the software
The goal is to identify defects in the software's functionality
Examples include functional testing, regression testing, and acc
- Q6. What is tha white box testing
- Ans.
White box testing is a testing technique that involves testing the internal structure of the software.
It is also known as clear box testing or structural testing.
It requires knowledge of the internal workings of the software.
It involves testing individual components or modules of the software.
It can be done manually or with the help of automated tools.
Examples include code coverage testing and path testing.
(2 Questions)
- Q1. What is an algritham
- Ans.
An algorithm is a set of instructions designed to solve a specific problem or perform a specific task.
An algorithm is a step-by-step procedure for solving a problem.
It is a set of rules or instructions that a computer follows to solve a problem.
Algorithms are used in programming, mathematics, and many other fields.
Examples of algorithms include sorting algorithms, search algorithms, and encryption algorithms.
- Q2. What is the different between java and c
- Ans.
Java and C are both programming languages, but differ in syntax, usage, and platform compatibility.
Java is an object-oriented language, while C is a procedural language.
Java is platform-independent, while C is platform-dependent.
Java has automatic memory management, while C requires manual memory management.
Java has a larger standard library than C.
C is faster and more efficient than Java for certain tasks, such as sys...
Interview Preparation Tips
Skills evaluated in this interview
What people are saying about HCLTech
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Engineer- Customer Support Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 16 Oct 2024
(2 Questions)
- Q1. Please introduce yourself
- Ans.
I am a dedicated engineer with a passion for providing excellent customer support and solving technical issues.
Experienced in troubleshooting technical problems
Strong communication skills to effectively assist customers
Ability to work under pressure and meet deadlines
Familiar with various engineering software and tools
- Q2. Tell me strenght and weaknesses
- Ans.
Strengths include problem-solving skills and technical knowledge. Weaknesses include impatience and lack of experience in certain areas.
Strength: Strong problem-solving skills - able to quickly identify and resolve issues for customers
Strength: Technical knowledge - able to troubleshoot complex technical problems effectively
Weakness: Impatience - may rush through tasks without thoroughly addressing all aspects
Weakness:...
(2 Questions)
- Q1. What is customer support
- Ans.
Customer support is the assistance and guidance provided to customers before, during, and after they purchase a product or service.
Customer support involves addressing customer inquiries, issues, and complaints.
It includes providing technical assistance, troubleshooting, and product information.
Customer support can be offered through various channels such as phone, email, chat, or in-person.
The goal of customer support...
- Q2. Why you wants to join us
- Ans.
I am passionate about providing technical support and problem-solving for customers.
I have a strong background in engineering and enjoy troubleshooting technical issues.
I thrive in fast-paced environments and enjoy working directly with customers to solve their problems.
I am excited about the opportunity to use my skills to support your customers and contribute to the success of your team.
Selected
(1 Question)
- Q1. Be confident that's it
(1 Question)
- Q1. Tell me about yourself
Selected
I applied via Job Portal and was interviewed before Mar 2022. There were 2 interview rounds.
(9 Questions)
- Q1. What's software coding and languages and programming
- Ans.
Software coding involves writing instructions in programming languages to create computer programs.
Software coding is the process of writing instructions that a computer can understand and execute.
Programming languages are used to write these instructions, such as Python, Java, C++, etc.
Coding involves breaking down a problem into smaller steps and writing code to solve each step.
Programmers use various tools and softw...
- Q2. What's the shirtless for excel and key board for typing
- Ans.
Shirtless for Excel and keyboard for typing is not applicable.
There is no specific dress code for using Excel or typing on a keyboard.
However, it is recommended to wear comfortable clothing to avoid distractions.
Proper posture and ergonomics are more important for long-term health than clothing choices.
- Q3. Names of Shirley's and function
- Ans.
Sorry, I am not sure who Shirley is and what function you are referring to.
- Q4. What's the hardware and examples
- Ans.
Hardware refers to physical components of a computer system. Examples include CPU, RAM, motherboard, hard drive, and graphics card.
Hardware refers to physical components of a computer system
Examples include CPU, RAM, motherboard, hard drive, and graphics card
- Q5. Name of devices and place for connecting
- Ans.
Devices and their connection points
Computers - USB ports, Ethernet ports
Printers - USB ports, Ethernet ports, Wi-Fi
Smartphones - USB ports, Bluetooth, Wi-Fi
TVs - HDMI ports, USB ports, Ethernet ports
Gaming consoles - HDMI ports, USB ports, Ethernet ports, Wi-Fi
- Q6. What's the examples of as sites
- Ans.
Examples of AS sites include data centers, internet service providers, and cloud computing providers.
AS sites are organizations that provide internet connectivity to end-users
They are identified by their Autonomous System (AS) number
Examples include Amazon Web Services (AS16509), Google (AS15169), and Microsoft (AS8075)
- Q7. Names and examples and SEO related
- Q8. What's the examples of different and latest languages
- Ans.
Some latest programming languages include Rust, Kotlin, Swift, and TypeScript.
Rust is a systems programming language that emphasizes safety and performance.
Kotlin is a statically typed language that runs on the Java Virtual Machine and is used for Android app development.
Swift is a programming language developed by Apple for iOS, macOS, watchOS, and tvOS development.
TypeScript is a superset of JavaScript that adds opti
- Q9. New and demo sites And URL and topic name of product
Interview Preparation Tips
Apptitude skill
Listening and verbal ability
Good knowledge about product
Skills evaluated in this interview
I applied via Naukri.com and was interviewed in Oct 2022. There were 3 interview rounds.
Aptitude will helps to shows your skills
(2 Questions)
- Q1. Introduce yourself to me ?
- Ans. Im ranjeeta shindhe I recognised by communication skills and leadership skills.
- Q2. Where do you see in 5 years ?
Interview Preparation Tips
- Java
- Python
I was interviewed in Jan 2022.
(2 Questions)
- Q1. Basic of Microsoft license
- Q2. Exchange basics and Outlook troubleshooting's
(1 Question)
- Q1. Nothing specific was asked
(1 Question)
- Q1. Salary expectations I had
Interview Preparation Tips
Prepare Microsoft basics and Exchange
I applied via Naukri.com and was interviewed in Jun 2022. There was 1 interview round.
(1 Question)
- Q1. Why do you want work for us?
Interview Preparation Tips
Engineer- Customer Support Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 16 Jul 2024
(2 Questions)
- Q1. Tell me about yourself
- Q2. Y u should do join
Tell me about yourself for 2 minutes in hindi
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed before Feb 2023. There was 1 interview round.
(1 Question)
- Q1. What is your name
Interview Preparation Tips
- customer care
- sales tax
- customer support
Engineer- Customer Support Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 12 Apr 2024
Selected
I applied via Naukri.com and was interviewed in Oct 2023. There were 2 interview rounds.
All good and easy questons
(1 Question)
- Q1. Describe your past experience
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based on 19 reviews
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