Sutherland Global Services Engineer- Customer Support Interview Questions and Answers

Q1. What is bpo?
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Q1. Tell me about your self
Ans. 
I am a dedicated and experienced customer service professional with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I am a strong communicator and problem-solver

• I am committed to providing excellent service and building positive relationships with customers
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Q2. Tell about our company?
Ans. 
Our company is a leading provider of customer service solutions in the retail industry.
• Founded in 2005

• Headquartered in New York City

• Specializes in providing personalized customer service experiences

• Works with top retail brands such as Macy's and Nordstrom
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Aptitude test, English grammer communication

Q1. About yourself, leadership principles
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Q2. Previous experience
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It only ask about mathematical , and grammatical knowledge

Q1. Normal introduction , and looking communication skills
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Q1. What is cx service , how can you tackle a difficult cx
Ans. 
CX service refers to customer experience service, and tackling a difficult CX involves active listening, empathy, problem-solving, and effective communication.
• Active listening to understand the customer's concerns and needs

• Showing empathy towards the customer's situation and emotions

• Problem-solving to find a solution that meets the customer's expectations

• Effective communication to explain the resolution and ensure cust
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Q1. Introduction, Related field Knowledge
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Q1. Explain an it concept in simple terms
Ans. 
Cloud computing is the delivery of computing services over the internet.
• Cloud computing allows users to access data and applications from anywhere with an internet connection.

• It eliminates the need for physical servers and hardware, reducing costs and increasing scalability.

• Examples include Amazon Web Services, Microsoft Azure, and Google Cloud Platform.
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Q1. Why do you want to join HPE
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