Call Center International Customer Service Representative Interview Questions and Answers

Q1. What is SVA and its role?
Ans. 
SVA stands for Service Level Agreement and it defines the level of service a customer can expect from a company.
• SVA outlines the specific services provided by a company and the standards to which they will be delivered

• It includes details such as response times, resolution times, and availability of support

• For example, a company may have an SVA that guarantees a response to customer inquiries within 24 hours
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Q2. What is the role of Ozone Layer?
Ans. 
The ozone layer is a protective layer in the Earth's stratosphere that absorbs most of the sun's harmful ultraviolet radiation.
• Protects living organisms on Earth from harmful ultraviolet radiation

• Prevents skin cancer, cataracts, and other health issues in humans

• Helps maintain the Earth's temperature balance by absorbing and reflecting solar radiation

• Damages to the ozone layer can lead to increased UV radiation reaching
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Q1. About your work experience
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Q2. About your skills
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Q1. Tell me something about yourself.... The worst question
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Voice and accent round

Q1. With operations manager
Ans. Introduce yourself and dont let the manager know about your achievements because here they drill you how will you do it by putting hypothetical situation rather than listening to your story.
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Q2. Introduction of yourself
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Q1. Salary discussion and accepting the job
Ans. Always ask for better hike because they don't give proper hike
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Q1. What's your daily routine
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