Call Center International Customer Service Executive Interview Questions and Answers

Q1. It's about networking
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Q2. OSN layers definition
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OSI layers refer to the Open Systems Interconnection model, which defines a networking framework to implement protocols in seven layers.
• OSI stands for Open Systems Interconnection

• There are seven layers in the OSI model: Physical, Data Link, Network, Transport, Session, Presentation, and Application

• Each layer has specific functions and communicates with the adjacent layers

• Example: Physical layer deals with physical conn...read more
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Q3. Types of network
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Types of network include LAN, WAN, MAN, WLAN, and VPN.
• LAN (Local Area Network) - used in small geographical areas like homes or offices

• WAN (Wide Area Network) - covers large geographical areas like cities or countries

• MAN (Metropolitan Area Network) - spans a city or large campus

• WLAN (Wireless Local Area Network) - uses wireless technology for connectivity

• VPN (Virtual Private Network) - provides secure access over a pub
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Q4. Protocols and optical fibre
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English proficiency exams

Q1. Discussion about company, timings and salary
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Q1. Why you left your last job?
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Q1. What you have done last days?
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Q1. How can you manage irate customers?
Ans. 
I can manage irate customers by staying calm, actively listening, empathizing, apologizing, offering solutions, and seeking help if needed.
• Stay calm and composed to defuse the situation

• Listen actively to understand the customer's concerns

• Empathize with the customer's frustration

• Apologize sincerely for any inconvenience caused

• Offer solutions or alternatives to address the issue

• Seek help from a supervisor or manager if n
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Round wad good in that topic, very excited.

Q1. What is Telecom
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Telecom refers to the technology and industry related to communication over long distances using various mediums such as telephone lines, satellites, and fiber optics.
• Telecom stands for telecommunications, which involves the transmission of information over long distances.

• It includes various technologies such as telephone networks, internet services, and wireless communication.

• Examples of telecom companies include AT&T...read more
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Q2. What is Gpon technology
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GPON (Gigabit Passive Optical Network) is a technology used in telecommunications networks for delivering high-speed internet, TV, and phone services.
• GPON uses passive optical splitters to divide the fiber optic signal among multiple users.

• It provides higher bandwidth and longer reach compared to traditional copper-based networks.

• GPON technology is commonly used by ISPs to deliver fiber-to-the-home (FTTH) services.

• Exam...read more
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Q1. It was an good experience in that time.
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Q1. Alcatel Mux configuration Alcatel Mux Alarm Alcatel ISA card configuration Alcatel ISA card capacity Alcatel Alarm troubleshooting
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Q2. Alcatel Alarm rectification
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Objective type question
Repeat type question
Unseen passage type question

General aptitute - quants, verbal, and reasoning

Generic - based on current events

Q1. Questions based on networking
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Q2. Based on projects done and whatever is mentioned in resume
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Q1. Tell me something about yourself
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Q2. If comfortable with night shifts
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Q1. How does MICROWAVE WORKS/ WHAT INFO NEEDED TO SETUP LINKS/ FACTORS WHICH EFFECT PERFORMANCE/ WHAT IS INTERFERENCE AND HOW TO NEGLECT IT
Ans. 
Microwave works by emitting electromagnetic waves that heat up food. To set up links, you need to know the frequency and bandwidth. Interference can be caused by other electronic devices or physical obstacles.
• Microwave ovens emit electromagnetic waves that cause water molecules in food to vibrate and generate heat

• To set up links, you need to know the frequency and bandwidth of the microwave signal

• Factors that affect pe...read more
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Q2. WHAT IS BB6630/5216/DUS/DUG/DUW?
Ans. 
BB6630/5216/DUS/DUG/DUW is not a known term or acronym in the customer service industry.
• This term is not related to customer service or any common industry.

• It may be a product code or internal reference within a specific company.

• Without more context, it is impossible to provide a specific answer.

• It is important to ask for clarification or additional information when faced with unfamiliar terms.
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Q3. Connectivity FROM BBU TO ANTENNA
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Connectivity from BBU to antenna is established through a coaxial cable.
• BBU (Baseband Unit) is connected to the antenna through a coaxial cable.

• The coaxial cable carries the radio frequency signals from the BBU to the antenna.

• The type and length of the coaxial cable used depends on the distance between the BBU and the antenna.

• The quality of the coaxial cable used affects the signal strength and overall performance of t...read more
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Q4. TDD/FDD, GPS, 3G/2G/4G DIFFERENCE
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Q1. Tell us about Your hobbies
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Q2. One achievement/ one Mistake that changed your life
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Q3. Why we should hire you
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