BT Group Customer Support Advisor Interview Questions and Answers

Q1. How to install operating system?
Ans. 
To install an operating system, you need to boot from the installation media and follow the on-screen instructions.
• Insert the installation media (such as a USB drive or DVD) into the computer

• Restart the computer and boot from the installation media

• Follow the on-screen instructions to select language, partition the disk, and install the OS

• Wait for the installation process to complete and then restart the computer
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Q2. Difference between router & Switch
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Router connects multiple networks while switch connects devices within a network.
• Router operates at the network layer (Layer 3) of the OSI model, while switch operates at the data link layer (Layer 2).

• Router uses IP addresses to route data between different networks, while switch uses MAC addresses to forward data within a network.

• Router can determine the best path for data packets to travel between networks, while swi...read more
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Q1. Why do you want to work here?
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Q2. Looking for an opportunity to grow
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Q1. How do you measure success at work
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Success at work is measured by achieving goals, meeting targets, and receiving positive feedback from customers and colleagues.
• Achieving goals set by the company or team

• Meeting targets and deadlines

• Receiving positive feedback from customers and colleagues

• Improving customer satisfaction ratings

• Increasing sales or revenue

• Reducing customer complaints or issues

• Maintaining a positive attitude and work ethic

• Continuously lear...read more
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Verbal, logical and reasoning questions

Q1. Introduction,work Explanation and how to deal with people in communication way
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Q1. Tell me about yourself? Why do you want to be associated with Jio? Tell us about one key achievements in your life? You want to get new smartphone how will you convince you
Ans. 
Enthusiastic customer service professional eager to contribute to Jio's success through exceptional service and communication skills.
• Strong background in customer service with 3 years of experience in retail.

• Passionate about technology and staying updated with the latest trends.

• Key achievement: Successfully led a team project that improved customer satisfaction scores by 20%.

• To convince someone to buy a new smartphone,...read more
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Q1. What think about jio company
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Q2. Why you have join jio
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Q1. Please type a sentence
Ans. 
I am a quick learner with excellent communication skills and a passion for helping customers.
• I have experience in handling customer complaints and resolving issues

• I am proficient in using customer service software and tools

• I am able to remain calm and patient in high-stress situations

• I am a team player and enjoy collaborating with colleagues to provide the best customer service possible
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