BT Group Customer Support Advisor Interview Questions and Answers

Q1. Architectural diagram from last project
Ans. 
I created an architectural diagram for a cloud migration project, showcasing the current and target state of the infrastructure.
• Used tools like Lucidchart and Microsoft Visio to create detailed diagrams

• Highlighted key components such as servers, databases, networking, and security measures

• Included annotations to explain the flow of data and dependencies

• Collaborated with the development and operations teams to ensure ac
Answered by AI
Add your answer

Q1. Types of engines.???
Ans. 
Types of engines include internal combustion engines, electric motors, and steam engines.
• Internal combustion engines are commonly used in vehicles and include gasoline and diesel engines.

• Electric motors are used in electric vehicles and hybrid vehicles.

• Steam engines were commonly used in trains and boats in the past.
Answered by AI
Add your answer

The test was very detailed and specific on IQ test which includes questions related to Maths, English, common aptitude, reasoning, logical, case studies etc.
This is very important test and your further rounds just depends on the result of this test.

Q1. Specific to GRC profile - Q. Tell us about yourself.
Ans. Provide a brief background on your personal, educational and professional experience. Tell more details about your current job role rather than speaking about the past companies.
Answered by CA Sanjay Assudani
Add your answer
Q2. Questions were asked related to billing process, p2p process and Related to balance sheet & financial reporting.
Ans. Be very prepared on all the key processes
Answered by CA Sanjay Assudani
Add your answer
Q3. Questions related to internal control systems , risk management, 2 key risks, your achievements.
Add your answer

Q1. Another technical round involved similar questions on process knowledge, strengths & weaknesses, and to test the communication skills.
Add your answer

Q1. Salary discussions, strengths & key achievements
Add your answer

Q1. Generic, past experience and skills
Add your answer

Q1. Situational, a time when yoh dealt w difficult client
Add your answer

Q1. What was the chalalnce you have faced in your last company and how you over come with that.
Ans. 
In my last company, the challenge I faced was managing a high volume of client requests while also meeting strict deadlines.
• Handling a large number of client requests

• Meeting tight deadlines

• Maintaining quality of work

• Prioritizing tasks effectively

• Improving time management skills
Answered by AI
Add your answer

Q1. P1 incident which you handled
Ans. 
Handled a P1 incident related to server downtime
• Received an alert about server downtime affecting multiple clients

• Quickly identified the root cause as a hardware failure

• Coordinated with the hardware vendor to get replacement parts and technicians on site

• Communicated regularly with affected clients and provided updates on progress

• Ensured that all systems were fully restored within the agreed SLA timeframe
Answered by AI
Add your answer

Q1. Tell about yourself and your experience at current organization
Ans. 
I have extensive experience as a Senior Advisor at my current organization.
• I have been working at my current organization for the past 5 years.

• As a Senior Advisor, I have been responsible for providing strategic guidance and support to the executive team.

• I have successfully led several major projects, including the implementation of a new CRM system.

• I have a strong track record of delivering results and driving organiz...read more
Answered by AI
Add your answer

Q1. Salary discussion and why you need to join dell
Add your answer