Bpo Integra Interview Questions and Answers

Q1. Voice and non voice processing?
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Q2. Voice and non voice difference?
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Q3. What is the voice and non voice processing and it roles ?
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Q4. What about your company ?
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Q5. How to d discuss about the customer care ?
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Non voice, voice process to customer care every customer problems can solutions him

Q1. Myself in english with my background
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Q2. Write essay on one topic
Ans. 
The impact of climate change on biodiversity
• Climate change is causing shifts in habitats and ecosystems

• Loss of biodiversity can lead to negative consequences for ecosystems and human societies

• Conservation efforts are crucial to protect vulnerable species

• Examples: coral bleaching due to rising sea temperatures, deforestation leading to loss of habitat for wildlife
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Q3. I dont get offer letter
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Q1. Myself in english with family background
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Q2. Write essay on one topic
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The impact of social media on mental health
• Social media can contribute to feelings of inadequacy and low self-esteem

• Excessive use of social media can lead to anxiety and depression

• Cyberbullying on social media platforms can have serious mental health consequences

• However, social media can also provide a sense of community and support for those struggling with mental health issues
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Q1. Myself in english with family back ground
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Q2. Talk on one topic for two minutes
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The impact of climate change on marine life
• Climate change is causing ocean temperatures to rise, leading to coral bleaching and habitat destruction

• Acidification of the oceans due to increased carbon dioxide levels is harming marine organisms like shellfish and corals

• Overfishing and pollution are exacerbating the effects of climate change on marine ecosystems

• Examples: Coral reefs in the Great Barrier Reef are experienci...read more
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Myself in english with family background

Q1. Tell me about yourself then role and responsibilities
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Q2. What makes you switch from an existing company to our company?
Ans. 
I am looking for a new challenge and growth opportunities in a company known for its strong reputation and positive work culture.
• Seeking new challenges and growth opportunities

• Attracted to company's strong reputation

• Interested in positive work culture

• Possibility of career advancement

• Better salary or benefits package
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Q3. Tell me about your previous company experience?
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Q1. Can spell your full name, place, contact number and address?
Ans. 
Yes, I can spell my full name, place, contact number, and address.
• Full Name: John Doe

• Place: New York City

• Contact Number: 555-555-5555

• Address: 123 Main Street, Apt 1A, New York, NY 10001
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Q2. Tell which one you like either college life or working life?
Ans. 
I prefer working life over college life due to the sense of accomplishment and independence it provides.
• Working life offers financial stability and independence

• College life can be stressful with exams and assignments

• In working life, you can see the direct impact of your efforts on your career growth

• Working life allows for more freedom to make decisions and take ownership of projects
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Q3. Tell about feminizam?
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Feminism is a social and political movement advocating for equal rights and opportunities for women.
• Feminism aims to challenge and dismantle gender-based discrimination and inequality.

• It seeks to empower women and promote gender equality in various aspects of society, including politics, economics, and culture.

• Feminism encompasses a wide range of perspectives and approaches, including liberal feminism, radical feminism...read more
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Q4. It's an general topic, you guys need to prepare and communicate well. Then eagerly seeking accent and tone
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Calculation regarding percentage

One to one, handling US client and need to repeat the sentence and rearrange the sentence. Listening skill is important

Q1. User access management control
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Q2. Change management control
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Q1. What were the findings during assessment
Ans. 
The findings during assessment revealed a lack of communication among team members and a need for more efficient project tracking.
• Lack of communication among team members was identified as a key issue

• There was a need for more efficient project tracking tools and processes

• Some team members lacked the necessary skills or training for their roles
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Q2. Review of policy
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Reviewing policies involves analyzing, updating, and ensuring compliance with regulations and best practices.
• Analyze current policies to identify gaps or areas for improvement

• Update policies to reflect changes in regulations or best practices

• Ensure policies are communicated effectively to all stakeholders

• Regularly review policies to ensure ongoing compliance

• Example: Reviewing a company's data security policy to ensure
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Q1. To create policy what is required
Ans. 
To create policy, research, analysis, drafting, consultation, and approval are required.
• Research on the topic to understand the issue and potential solutions

• Analysis of the research findings to determine the best course of action

• Drafting the policy document with clear objectives, guidelines, and procedures

• Consultation with stakeholders, experts, and affected parties for feedback and input

• Approval of the policy by relev
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Q2. What are the findings
Ans. 
The findings include key insights and conclusions from the research or analysis conducted.
• Findings highlight key trends and patterns identified during the project.

• Conclusions drawn from the data collected and analyzed.

• Recommendations based on the findings to improve project outcomes.

• Implications of the findings on future project planning and execution.
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Q1. What is control
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Control is the process of monitoring and influencing the performance of a project to ensure it meets its objectives.
• Control involves comparing actual performance to planned performance

• It also involves taking corrective actions to address any deviations from the plan

• Control helps in ensuring that the project stays on track and achieves its goals

• Examples of control measures include regular progress reports, milestone tra
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Q2. What is user access management control
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User access management control is the process of regulating and monitoring access to a system or network by users.
• It involves setting up user accounts with appropriate permissions and restrictions.

• It includes authentication methods such as passwords, biometrics, or two-factor authentication.

• User access management control also involves monitoring user activity and enforcing security policies.

• Examples include role-based ...read more
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Q1. Why did you leave your first organisation
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Q2. Are you ready to relocate
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Q1. Overall experience and introduction
Ans. 
I have over 5 years of experience in customer service for finance, with a strong background in handling inquiries and resolving issues.
• Experience in handling customer inquiries and resolving issues

• Strong background in finance industry

• Over 5 years of experience in customer service
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Q2. About your family
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Shortlisted students were divided in group of 19

Selected students from gd got the call for case study round

Q1. Questions were based on the case study and guesstimates
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Q2. No. of aeroplane flying in the sky right now
Ans. 
It is impossible to accurately determine the exact number of airplanes flying in the sky at any given moment.
• The number of airplanes in the sky constantly changes due to take-offs, landings, and flights being at different stages.

• Factors such as time of day, weather conditions, and air traffic also affect the number of airplanes in the sky.

• Air traffic control systems may provide estimates of the number of airplanes in a
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Q3. How will u utilise 1 acre of land provided to u near ur college
Ans. 
I would utilize the 1 acre of land near my college for creating a sustainable community garden.
• Establishing vegetable and fruit gardens to promote healthy eating among students

• Setting up a composting area to reduce waste and enrich the soil

• Creating a space for outdoor classes and events to enhance learning and community engagement
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Q4. How to start a starbuck franchisein ur town
Ans. 
To start a Starbucks franchise in your town, you need to follow a specific process set by the company.
• Contact Starbucks corporate office to inquire about franchise opportunities

• Meet the financial requirements and submit a franchise application

• Find a suitable location for the Starbucks store

• Complete the required training and adhere to Starbucks' standards and guidelines
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Q5. Sql extraction of the given table and data
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Use SQL query to extract data from a given table
• Use SELECT statement to retrieve data from the table

• Specify the columns you want to retrieve after SELECT

• Use FROM clause to specify the table name

• Add conditions using WHERE clause if needed

• Use ORDER BY clause to sort the results if necessary
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Basic aptitude test for the first round

Q1. Are you willing to relocate?
Ans. 
Yes, I am open to relocating for the right opportunity.
• I am open to relocating for the right job opportunity

• I have relocated for previous jobs and am comfortable with the process

• I am excited about the possibility of experiencing a new city or region
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Q2. In what position do you see yourself 5 years from now?
Ans. 
In 5 years, I see myself as a Senior Operations Manager leading a team and implementing innovative strategies to improve efficiency and productivity.
• Continuing to excel in my current role as an Operations Representative

• Taking on additional responsibilities and projects to demonstrate leadership skills

• Pursuing further education or certifications to enhance my knowledge and skills

• Building strong relationships with collea
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Q3. What is your educational background?
Ans. 
I have a Bachelor's degree in Business Administration with a focus on Operations Management.
• Bachelor's degree in Business Administration

• Focus on Operations Management
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Q4. What interests pulled you up about this job?
Ans. 
The opportunity to work in a dynamic environment, utilize my organizational skills, and contribute to the success of the operations team.
• Exciting opportunity to work in a fast-paced environment

• Utilize organizational skills to streamline operations processes

• Contribute to the success and efficiency of the operations team
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Q5. Name some popular operating systems.
Ans. 
Popular operating systems include Windows, macOS, and Linux.
• Windows - widely used for personal computers and servers

• macOS - developed by Apple for their Macintosh computers

• Linux - open-source operating system used on servers and embedded devices
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Q1. Would you like to work overtime or odd hours?
Ans. 
I am open to working overtime or odd hours depending on the needs of the job.
• I am flexible with my schedule and willing to accommodate the needs of the company.

• I understand that sometimes extra hours may be required to meet deadlines or handle unexpected situations.

• I am committed to fulfilling my responsibilities and contributing to the success of the team, even if it means working outside regular hours.
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Q2. Where do you see yourself in the next 5 years?
Ans. 
In the next 5 years, I see myself advancing in my career within the operations field, taking on more responsibilities and potentially moving into a leadership role.
• Continuing to excel in my current role and taking on additional projects to showcase my skills

• Pursuing further education or certifications to enhance my knowledge and expertise

• Seeking opportunities for growth and advancement within the company

• Developing stro...read more
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Q3. Tell me about yourself
Ans. 
Experienced operations professional with a background in logistics and supply chain management.
• Over 5 years of experience in managing operations for a large logistics company

• Skilled in optimizing supply chain processes to improve efficiency and reduce costs

• Strong attention to detail and problem-solving skills

• Proficient in using software systems to track inventory and shipments

• Excellent communication and teamwork abilit...read more
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Q4. Why are you interested in this job?
Ans. 
I am interested in this job because of my passion for operations and problem-solving.
• I have a strong background in operations management and enjoy finding efficient solutions to complex problems.

• I am excited about the opportunity to work in a dynamic and fast-paced environment.

• I am eager to contribute my skills and experience to help improve processes and drive operational excellence.
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Q5. What are your strengths and weaknesses?
Ans. 
My strengths include attention to detail and strong problem-solving skills. My weaknesses include a tendency to overthink situations and difficulty saying no.
• Strengths: attention to detail, strong problem-solving skills

• Weaknesses: tendency to overthink situations, difficulty saying no
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There is an online aptitude test that covers English grammar & passage reading skills, quant, and logical reasoning, communications skills, email writing skills, etc. The test is quite easy we need to be focused and answer the questions quickly.

Q1. Tell me about yourself.
Ans. 
I am a dedicated and experienced Senior Process Associate with a strong background in process improvement and team management.
• Over 5 years of experience in process improvement and optimization

• Skilled in team management and leadership

• Proficient in data analysis and reporting

• Strong communication and interpersonal skills

• Certified in Lean Six Sigma
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Q2. Tell me about your previous job profile.
Ans. 
I was responsible for managing end-to-end process operations and ensuring efficiency in workflow.
• Managed team of associates to meet daily production targets

• Analyzed process data to identify areas for improvement

• Implemented new strategies to streamline operations and reduce errors
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Q3. Why did you leave your previous organization?
Ans. 
Seeking new challenges and opportunities for growth.
• Looking for career advancement

• Desire for new challenges

• Seeking better work-life balance
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Q4. What is your current CTC?
Ans. 
My current CTC is INR 6,00,000 per annum.
• My current CTC is INR 6,00,000 per annum.

• I am currently earning INR 50,000 per month.

• My total compensation package is INR 6 lakhs per year.
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Q5. What is your expected salary?
Ans. 
My expected salary is negotiable and based on the responsibilities and opportunities offered by the position.
• My expected salary is flexible and open to discussion.

• I am looking for a competitive salary that reflects my skills and experience.

• I am open to considering benefits and opportunities for growth in addition to salary.
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Q1. Go through your profile including your work profile.
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Q2. What do you know about insurance and tell us the different types of it?
Ans. 
Insurance is a form of risk management that provides financial protection against unforeseen events. There are various types of insurance available.
• Types of insurance include life insurance, health insurance, auto insurance, home insurance, and travel insurance.

• Life insurance provides a payout to beneficiaries upon the insured's death.

• Health insurance covers medical expenses and treatments.

• Auto insurance protects again...read more
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Q3. When & why did you leave your previous organization?
Ans. 
I left my previous organization in order to pursue new opportunities for growth and development.
• Opportunity for career advancement

• Seeking new challenges

• Change in industry focus

• Relocation to a different city

• Better work-life balance
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Q4. Why should we hire you?
Ans. 
I have the relevant experience, skills, and dedication to excel in this role.
• I have X years of experience in process management and have consistently met or exceeded targets.

• I am proficient in using various tools and software to streamline processes and improve efficiency.

• I am a quick learner and adapt well to new environments, ensuring a smooth transition into the role.

• I am highly organized, detail-oriented, and have ...read more
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Q5. Are comfortable with permanent night shift?
Ans. 
Yes, I am comfortable with permanent night shifts.
• I have previous experience working night shifts and have adjusted well to the schedule.

• I understand the importance of maintaining a healthy work-life balance, even when working night shifts.

• I am willing to adapt my lifestyle and routines to accommodate working during the night.

• I am aware of the potential challenges of working night shifts, such as sleep disruption, and
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Q6. What is your current salary & what is your expected salary?
Ans. 
I am currently earning $50,000 annually and my expected salary is $60,000.
• Current salary: $50,000 annually

• Expected salary: $60,000 annually
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Q7. Do you have any questions for us? if not then HR will share your feedback from us.
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