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Blue Dart Express
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Blue Dart Express Customer Service Executive Interview Questions and Answers for Experienced
Blue Dart Express Customer Service Executive Interview Experiences for Experienced
2 interviews found
Selected
I applied via Naukri.com and was interviewed before Feb 2023. There was 1 interview round.
(2 Questions)
- Q1. Asked about experience
- Q2. Checked communication
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in May 2019. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. How much patience you have, what type of customers you have had handled, total working experience, types of companies worked with, etc.
- Ans.
I have a high level of patience and have handled a variety of customers in my total of 5 years of working experience with companies in the retail and telecommunications industries.
I have a high level of patience, demonstrated through my ability to remain calm and composed in challenging customer interactions.
I have handled a variety of customers, ranging from irate and demanding to friendly and appreciative.
I have 5 ye...
Interview Preparation Tips
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Customer Service Executive Interview Questions & Answers
GATI-KWE
Jayasudha Sankar
posted on 11 Jul 2024
Selected
I applied via Referral and was interviewed before Jul 2023. There was 1 interview round.
(2 Questions)
- Q1. Why do u need this job
- Q2. Why do u want to join us
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
DTDC Express
Ranjan Tewary
posted on 28 Dec 2024
Selected
I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.
(1 Question)
- Q1. Can you provide an introduction and detail your previous work experiences in different domains, as well as your goals for the next 5 to 10 years?
Customer Service Executive Interview Questions & Answers
DTDC Express
Anonymous
posted on 17 Mar 2023
Selected
I applied via Company Website and was interviewed in Feb 2023. There was 1 interview round.
(3 Questions)
- Q1. Key performance indicators ?
- Ans.
Key performance indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving its business objectives.
KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART)
Examples of KPIs include customer satisfaction ratings, first call resolution rates, and average handling time
KPIs should be regularly monitored and analyzed to identify areas for improvement
KPIs can vary
- Q2. Key Responsibilities areas?
- Ans.
Key responsibilities include handling customer queries, resolving complaints, and ensuring customer satisfaction.
Responding to customer inquiries via phone, email, or chat
Resolving customer complaints and issues in a timely and effective manner
Maintaining accurate records of customer interactions and transactions
Collaborating with other departments to ensure customer needs are met
Providing feedback to management on cus...
- Q3. What are you and your company expecting from me?
- Ans.
The company expects excellent customer service skills, problem-solving abilities, and a positive attitude.
Excellent customer service skills
Strong problem-solving abilities
Positive attitude
Ability to handle difficult customers
Effective communication skills
Product knowledge
Ability to work in a team
Time management skills
Interview Preparation Tips
I applied via Walk-in and was interviewed in Sep 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Self introduce
- Q2. What is meant by customer service executive
- Ans.
A customer service executive is responsible for providing assistance and support to customers of a company.
Resolves customer complaints and queries
Provides information about products and services
Maintains customer records and databases
Handles customer orders and payments
Ensures customer satisfaction and retention
Interview Preparation Tips
I applied via Referral and was interviewed before Jun 2021. There were 2 interview rounds.
(1 Question)
- Q1. Tell me something about your self and job profile
(1 Question)
- Q1. Tell me something about your self and job profile
Interview Preparation Tips
Ayush Gupta
I applied via Referral and was interviewed before Sep 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Question related to quant
- Q2. Question related to Excel like h lookup, v lookup, tablets etc
Interview Preparation Tips
I applied via Campus Placement
About the knowledge and excellent experience
With discussion about the work before selecting
Interview Preparation Tips
(4 Questions)
- Q1. What is your family background?
- Q2. What are your salary expectations?
- Q3. Why should we hire you?
- Q4. Why are you looking for a change?
Interview Preparation Tips
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Blue Dart Express Customer Service Executive Interview Process for Experienced
based on 1 interview
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Blue Dart Express Customer Service Executive Reviews and Ratings
based on 48 reviews
Rating in categories
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Operations Executive
366
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|  ₹0 L/yr - ₹0 L/yr |
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Senior Executive
245
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Senior Business Development Executive
223
salaries
| ₹0 L/yr - ₹0 L/yr |
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Customer Service Executive
176
salaries
| ₹0 L/yr - ₹0 L/yr |
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