Delhivery Customer Service Executive Interview Questions and Answers

Q1. Tell me about ur self ,why u chose trackon and courier field .......................................
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Q2. .fcbncvnvhfgkh..........................................
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Q1. Asked about experience
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Q2. Checked communication
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Q1. Tell me what you know about fedex
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First fall discuss know your case study Point and than after solve

I think first fall discussing your case base study problem and after then solve by group discussion with Calmly

Q1. Customer related and pickup and delivery follow
Ans. I have arrange proper time delivery and pickup
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Q2. Customer any material damage related
Ans. I have prompt response for customer
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Q1. Asked about previous job
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Q1. Key performance indicators ?
Ans. 
Key performance indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving its business objectives.
• KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART)

• Examples of KPIs include customer satisfaction ratings, first call resolution rates, and average handling time

• KPIs should be regularly monitored and analyzed to identify areas for improvement

• KPIs can vary
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Q2. Key Responsibilities areas?
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Key responsibilities include handling customer queries, resolving complaints, and ensuring customer satisfaction.
• Responding to customer inquiries via phone, email, or chat

• Resolving customer complaints and issues in a timely and effective manner

• Maintaining accurate records of customer interactions and transactions

• Collaborating with other departments to ensure customer needs are met

• Providing feedback to management on cus...read more
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Q3. What are you and your company expecting from me?
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The company expects excellent customer service skills, problem-solving abilities, and a positive attitude.
• Excellent customer service skills

• Strong problem-solving abilities

• Positive attitude

• Ability to handle difficult customers

• Effective communication skills

• Product knowledge

• Ability to work in a team

• Time management skills
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Q1. Actually I was a fresher so not much questions asked during interview .
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Q2. Why do you want to work with us ?
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Q3. What can you do for customer care?
Ans. 
I can provide excellent customer care by actively listening, resolving issues promptly, and ensuring customer satisfaction.
• Actively listen to customers' concerns and empathize with their frustrations.

• Resolve customer issues promptly and efficiently.

• Provide accurate and helpful information to customers.

• Ensure customer satisfaction by going above and beyond to meet their needs.

• Maintain a positive and professional attitud...read more
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