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Blue Dart Express

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Blue Dart Express Customer Service Executive Interview Questions and Answers

Updated 3 Feb 2024

Blue Dart Express Customer Service Executive Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Asked about experience
  • Q2. Checked communication

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company but too much pressure

I applied via Job Portal

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Q2. Can u speak fluently in hindi and english

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident with your communication skills.. there were only 2 sets of round

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I applied via Recruitment Consultant and was interviewed in May 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How much patience you have, what type of customers you have had handled, total working experience, types of companies worked with, etc.
  • Ans. 

    I have a high level of patience and have handled a variety of customers in my total of 5 years of working experience with companies in the retail and telecommunications industries.

    • I have a high level of patience, demonstrated through my ability to remain calm and composed in challenging customer interactions.

    • I have handled a variety of customers, ranging from irate and demanding to friendly and appreciative.

    • I have 5 ye...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself. You are seeking for a job that doesn't mean that you have to accept all the terms and conditions. Do your best to job this will help to get experience and grow with your position too. Make a position where other colleagues feels that if they are asking help from you, you'll definitely have the answer / capability to help them out.

Interview questions from similar companies

I applied via Walk-in and was interviewed in Sep 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Self introduce
  • Q2. What is meant by customer service executive
  • Ans. 

    A customer service executive is responsible for providing assistance and support to customers of a company.

    • Resolves customer complaints and queries

    • Provides information about products and services

    • Maintains customer records and databases

    • Handles customer orders and payments

    • Ensures customer satisfaction and retention

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be brave be confident you should say clear and loud to your interviewer

Interview Questionnaire 

1 Question

  • Q1. Documentation And Basic Knowledge Of Computer,,Data Entry,R - Logic And Rfa

Interview Preparation Tips

Round: Resume Shortlist
Experience: Freight Forwarding ,Traffic,Warehouse,data entry marketing

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Recruiter will ask question related to CV, and about the company why you are joining here and what your experience in past
  • Q2. Do you know about inbound and outbound calls? Have you experience in handling clients? Do you have any technical skills which will make your work easier in your journey? How many calls you have done in sin...

Interview Preparation Tips

Interview preparation tips for other job seekers - Company is good but people aren't
Pros
1. Working Environment sometimes dependent and sometimes independent
2. You will Get LM sheet to call everyday and end of day make a minimum 50/day calls
3. You will have good assistance from your group leader in terms of understanding, how to call and what to ask
4. Recruiter give all people a good chance to prove themselves and once you start from here u will understand the logistic, vendors, incentives, riders, managers.
5. You will get free coffees, tea, hot drinks, snacks to boost your energy when you get tired.
6. Bengaluru head office (Apek Building) is really good in terms of their employees freedoms, here all mind their own buisness exept u won't do something bad
Cons
Few leaders are really rude in terms of their behaviour like when you complete your deadlines they won't care about your mental health, they will tell you complete one after another sheet without letting you to take rest, sometimes they will tell you you have only completed 60 calls Why you don't watch others people who are doing 150 calls per day, Every person have their own capabilities and approch to talk where some of them wants to give good assistance on behalf of company face as customer support, and some calls for fun and making same calling remarks, so I won't say that I am good more calls but whomever I called I made genuine summary report with different remarks.
2. They won't care about your work loads they will care about being late, because I was 10 km away from the office location were I was staying, I told leader that sometimes it's really hard to reach office at 10:00 Am because of traffic and distance, and I were late only for 10-20 mins and I was doing job at fast-paced even made record of 163 calls/day, and one day when you call only 20 calls in 5 hours and colleague who where doing same sheet have complained that I had stole someone remarks, I had called vacant remarks which was busy, and that day I came late only for 20 mins because I shifted my previous staying location to nearby company PG in morning, Senior have good reason to scold me he came and asked why you have been late and why don't you completed only 30 calls, this not good behaviour and approch and whatever I explained with real reason, they were not satisfied, I left the office because they were not interested me to continue, that day I called my HR at 8:00 PM and office closes to 7:00 PM and asked what's the matter am I coming tomorrow for work, she said who are you and is this time to call HR, You have been terminated.
3. They will judge you very early whether you are capable of not, company is very good but what I said naa people aren't is because work culture is really good, everyone have freedom to learn new but only few good senior will help you to grow, not everyone there you will get, and one more thing politics is everywhere 😁
4. No compensation and allowance you will get except for free coffe and snacks, I have worked only 1 month and I was very happy because I was getting only 18k/m which I still didn't got yet. Still I was satisfied because of company work culture but that day was my big nightmare, I don't want to join that company ever again because I had choosen and I am in regret.
5. No matter how you work and how you approch, they won't give a piece of your dedication and love towards your working style, some people are very rude and sometimes they will make you feel sorry what you are doing, and sometimes when you ask help from senior will won't help not even explain you how to solve it, once you failed they will have good reason to ask why you done this? Common I am new how I know all things at a time.
6. You will have no week off it's 6 days/week and for fresher they won't give you any assistance in leaves and no Health Insurance to their employees.

Have shared brief experience about this employer/organisation
If you want to have experience go for it and work with no greed and no expectations once you in.
Always be thankful what you get and also try not to lost your own self for being nice alltime
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What you know about DPWorld ABout logistics
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Case Study 

First fall discuss know your case study Point and than after solve

Round 3 - Group Discussion 

I think first fall discussing your case base study problem and after then solve by group discussion with Calmly

Interview Preparation Tips

Interview preparation tips for other job seekers - I think it is very helpful me because this is provide me Job
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Asked about previous job

I applied via Naukri.com and was interviewed in Jan 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Just introduction by multiple people, nothing much.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident.

Blue Dart Express Interview FAQs

How many rounds are there in Blue Dart Express Customer Service Executive interview?
Blue Dart Express interview process usually has 1 rounds. The most common rounds in the Blue Dart Express interview process are HR.
How to prepare for Blue Dart Express Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Blue Dart Express. The most common topics and skills that interviewers at Blue Dart Express expect are customer support, Customer Relationship, Customer Service, Calling and Client Relationship Management.

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Blue Dart Express Customer Service Executive Interview Process

based on 2 interviews

Interview experience

3.5
  
Good
View more

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Blue Dart Express Customer Service Executive Salary
based on 176 salaries
₹1.2 L/yr - ₹5.3 L/yr
20% more than the average Customer Service Executive Salary in India
View more details

Blue Dart Express Customer Service Executive Reviews and Ratings

based on 48 reviews

3.1/5

Rating in categories

3.0

Skill development

2.8

Work-life balance

2.8

Salary

3.2

Job security

2.8

Company culture

2.4

Promotions

2.6

Work satisfaction

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