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Agarwal Packers and Movers Limited Customer Service Associate Interview Questions and Answers
Agarwal Packers and Movers Limited Customer Service Associate Interview Experiences
1 interview found
I applied via Naukri.com and was interviewed in Jan 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Just introduction by multiple people, nothing much.
Interview Preparation Tips
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Interview Preparation Tips
I applied via Company Website and was interviewed before Oct 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. From asked My self and back job related queries and quality qualifications details any way q.
- Q2. Back job related queries
- Q3. You will how Qution
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Aug 2019. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. All related to accounts
Interview Preparation Tips
I applied via Referral and was interviewed before Jun 2020. There were 4 interview rounds.
Interview Questionnaire
5 Questions
- Q1. 1) Tell me about yourself
- Q2. 2) What you know about Gati-kwe ?
- Ans.
Gati-KWE is a logistics and supply chain solutions company in India.
Gati-KWE was formed as a joint venture between Gati Ltd. and Kintetsu World Express (KWE) in 2011.
It offers services such as express distribution, freight forwarding, warehousing, and e-commerce logistics.
Gati-KWE has a network of over 5,000 delivery locations and 7000+ employees across India.
It serves various industries including automotive, healthcar...
- Q3. 3) What is Customer Service ?
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
It involves addressing customer inquiries and concerns
Providing information about products or services
Resolving complaints and issues
Ensuring customer satisfaction and loyalty
Examples include answering phone calls, responding to emails, and providing in-person assistance
- Q4. 4) How you handle your customer ?
- Ans.
I handle customers with patience, empathy, and effective communication.
Listen actively to their concerns and needs
Acknowledge their emotions and show empathy
Offer solutions and alternatives
Follow up to ensure satisfaction
Maintain a positive and professional attitude
Adapt communication style to fit the customer's personality and needs
- Q5. 5) How you solve your customer queries ?
- Ans.
I listen actively, empathize with their concerns, and provide clear and concise solutions.
Listen actively to understand the customer's concern
Empathize with the customer to build rapport
Provide clear and concise solutions to resolve the issue
Offer additional assistance or follow-up if necessary
Interview Preparation Tips
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Jan 2022. There were 4 interview rounds.
Objective type aptitude test is there
(1 Question)
- Q1. All accounts related questions strong knowledge of accountancy required
(1 Question)
- Q1. Salary related and joining date
Interview Preparation Tips
(2 Questions)
- Q1. What is your job rol on previous compaany
- Ans.
In my previous role, I managed projects, collaborated with teams, and ensured client satisfaction through effective communication.
Led a team of 5 in a project that increased efficiency by 20%.
Developed and implemented strategies that improved client retention rates by 15%.
Conducted regular meetings to align team goals with company objectives.
Utilized data analysis to identify areas for improvement in service delivery.
- Q2. Why you leaving job
Interview Preparation Tips
(2 Questions)
- Q1. What is logistics? How you will handle pressure?
- Ans.
Logistics is the process of planning, implementing, and controlling the efficient flow and storage of goods, services, and information.
Logistics involves activities such as transportation, warehousing, inventory management, and order fulfillment.
It aims to ensure that the right products are delivered to the right place, at the right time, and in the right condition.
Logistics plays a crucial role in supply chain managem...
- Q2. Is your excel good. ? How to solve any problem?
- Ans.
Yes, my excel skills are good. To solve any problem, I follow a systematic approach by analyzing, breaking down, and finding appropriate solutions.
I have a strong understanding of Excel functions and formulas.
I am proficient in data analysis and manipulation using Excel.
I can create complex spreadsheets and automate tasks using macros.
I have experience in data visualization and creating charts and graphs.
I am skilled i...
Interview Preparation Tips
I applied via Referral and was interviewed before Jun 2021. There were 3 interview rounds.
Predictive Index Behavioral Assessment
(2 Questions)
- Q1. What did you learn during your internship?
- Q2. Would you like to ask any questions?
(1 Question)
- Q1. Where do you see yourself in five years
Interview Preparation Tips
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