Blue Dart Express Customer Care Executive Interview Questions and Answers

Q1. Basic questions
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Q2. Self introduction
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Q1. About previous job and will be taking by the manager may be RM
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Q2. Self and about the company
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GK and Mathematical. General knowledge about the logistics too

Q1. Why do you want to join our company?
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Q2. How do you deal with difficult situations?
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Q3. How would you define good customer service?
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Good customer service involves meeting the needs and expectations of customers in a timely and friendly manner.
• Listening actively to customers' concerns and addressing them promptly

• Being knowledgeable about products or services offered

• Showing empathy and understanding towards customers

• Communicating clearly and effectively

• Going above and beyond to exceed customer expectations

• Resolving issues or complaints efficiently

• Bui...read more
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Q1. What are the qualities needed for customer service associate work?
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Q2. How can you handle angry customer?
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I would listen to their concerns, empathize with their situation, remain calm, and offer a solution to resolve the issue.
• Listen actively to the customer's complaints without interrupting.

• Empathize with the customer by acknowledging their feelings and frustrations.

• Remain calm and composed, avoiding any defensive or confrontational responses.

• Offer a solution to address the customer's concerns and resolve the issue effect...read more
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First fall discuss know your case study Point and than after solve

I think first fall discussing your case base study problem and after then solve by group discussion with Calmly