AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Filter interviews by
b l s international Customer Service Executive Interview Questions, Process, and Tips
b l s international Customer Service Executive Interview Experiences
1 interview found
Anonymous
Selected
I was interviewed before Feb 2024.
(3 Questions)
- Q1. What is CRM ?
- Ans.
CRM stands for Customer Relationship Management. It is a strategy for managing interactions with customers and potential customers.
CRM helps businesses build and maintain relationships with customers
It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support
Examples of CRM software include Salesforce, HubSpot, and Zoho CRM
- Q2. What is meaning of Customer Service.
- Ans.
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.
It includes providing product information, troubleshooting issues, and ensuring customer satisfaction.
Examples of customer service channels include phone support, e...
- Q3. What is effective listening.
- Ans.
Effective listening is the ability to fully concentrate on what is being said, understand the message, and respond thoughtfully.
Giving the speaker your full attention without interrupting
Showing empathy and understanding towards the speaker's feelings
Asking clarifying questions to ensure understanding
Reflecting back what was said to confirm comprehension
Avoiding distractions such as phones or other conversations
(3 Questions)
- Q1. Why should I select you as a fresher if I have experience candidate.
- Ans.
I may lack experience, but I bring fresh perspectives, enthusiasm, and a willingness to learn and grow.
I have a strong work ethic and am eager to prove myself in the role.
I am adaptable and quick to learn new skills and processes.
My lack of experience means I have no preconceived notions or bad habits to unlearn, allowing me to easily adapt to the company's way of doing things.
- Q2. How will you handle a frustrated Client.
- Ans.
Listen actively, empathize, apologize, offer solutions, follow up.
Listen to the client's concerns without interrupting.
Empathize with the client's frustration and show understanding.
Apologize for any inconvenience caused, even if it wasn't directly your fault.
Offer solutions to address the client's issues and make things right.
Follow up with the client to ensure their satisfaction and build a positive relationship.
- Q3. What is Probing?
- Ans.
Probing is a technique used in customer service to ask open-ended questions to gather more information and understand the customer's needs.
Probing involves asking questions that require more than a yes or no answer
It helps in uncovering the root cause of the customer's issue
Probing can be used to gather more information about the customer's preferences and expectations
Examples of probing questions include 'Can you tell...
Interview Preparation Tips
One Confident candidate is far more better than Experienced Candidate.
Top trending discussions
Interview questions from similar companies
I applied via Walk-in and was interviewed in Mar 2024. There was 1 interview round.
(2 Questions)
- Q1. Self introduction
- Ans. Hello sir or mam Thank you for this opportunity My self Ghulam Hashim niazi I've done my education or graduation from pareek college jaipur in the year 2022 I'm always having patients for becoming the best impaloyee of any kind of company Mastrantor I'm a self-motivated and a hard working person. It's all about my strength. As a self-motivated person, I would like to say that it's you having me.I'll show that I wou...
- Q2. Why should we hire you
- Ans. I would like to. Say, if you're hiring, me in Your company go to the even bigger than 5 or 10 years office. Just give me one yet. Then I'll get improved and you're company will get the Best. Get the best employee that they can ever not imagine it surely surely just give me one. Please.
Interview Preparation Tips
I applied via Walk-in
(3 Questions)
- Q1. About self name Village
- Ans. My name is Jyoti I'm live in Aurangabad
- Q2. Any experience banking
- Ans.
Yes
Worked as a Customer Service Representative at XYZ Bank for 2 years
Handled various banking inquiries and resolved customer issues
Assisted customers with account management, transactions, and online banking
Provided information on banking products and services
Processed loan applications and credit card requests
Collaborated with other departments to ensure smooth banking operations
- Q3. 4 years experience
(4 Questions)
- Q1. Aap ke family main kon hai
- Q2. Main or mere husband
- Q3. Are you interested
- Q4. Yes I'm interested
I applied via Naukri.com
(4 Questions)
- Q1. Why select this company
- Ans.
I selected this company because of its strong reputation, commitment to customer satisfaction, and opportunities for growth.
The company has a proven track record of providing excellent customer service.
They prioritize customer satisfaction and go above and beyond to meet their needs.
There are ample opportunities for career advancement and professional development.
The company values its employees and fosters a positive ...
- Q2. Any way iam not select this company so your wish
- Q3. Tamil tha therium
- Q4. Faincial problem
Interview Preparation Tips
Good easy questions are asked we can clear easily
(1 Question)
- Q1. Only about our experience and ctc
(1 Question)
- Q1. Related to previous experience
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed in Mar 2024. There were 2 interview rounds.
Normal aptitude questions
(1 Question)
- Q1. Tell me about your self? How to satisfy customers?
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed in Nov 2023. There were 2 interview rounds.
(2 Questions)
- Q1. About tcs and it's product
- Q2. Service related question
I applied via Referral and was interviewed in Dec 2023. There was 1 interview round.
25 minutes inclusive of grammars, reasoning etc
Interview Preparation Tips
Selected
I applied via Campus Placement and was interviewed in Feb 2023. There were 3 interview rounds.
Group discussion with very important
(3 Questions)
- Q1. Hai iam nsivaramakrishna thanks for the information contained in this email address
- Q2. I can send today my full profile myself only
- Q3. When Jain job opportunities
Interview Preparation Tips
I applied via AmbitionBox and was interviewed in Aug 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Self introduction, education background
- Ans. My self prabhudev Hiremath iam from badagi tq-bilgi district-bagalkot karnataka. And I completed diploma computer science in government polytechnic mudhol karnataka and my aggregate 6.7
- Q2. Technical skills, communication skill
- Ans. Iam working with ms execell, computer knowledge is best and communication skills is good in my mother language kannda.also english
Interview Preparation Tips
b l s international Interview FAQs
Tell us how to improve this page.
Interview Questions for Popular Designations
- Customer Care Executive Interview Questions
- Customer Service Associate Interview Questions
- Customer Support Executive Interview Questions
- Senior Customer Relationship Officer Interview Questions
- Customer Support Associate Interview Questions
- Engineer- Customer Support Interview Questions
- Customer Executive Interview Questions
- Customer Service Representative Interview Questions
- Show more
b l s international Customer Service Executive Interview Process
based on 1 interview
Interview experience
Customer Service Executive Interview Questions from Similar Companies
b l s international Customer Service Executive Reviews and Ratings
based on 5 reviews
Rating in categories
|
Customer Service Executive
19
salaries
|  ₹2.5 L/yr - ₹5 L/yr |
|
Assistant Manager
7
salaries
| ₹5.3 L/yr - ₹15 L/yr |
|
Computer Operator
6
salaries
| ₹1.2 L/yr - ₹2.2 L/yr |
|
IT Executive
6
salaries
| ₹2.8 L/yr - ₹4 L/yr |
|
Senior Executive
6
salaries
| ₹4 L/yr - ₹5.3 L/yr |
TCS
Accenture
Wipro
Cognizant
- Home >
- Interviews >
- b l s international Interview Questions >
- b l s international Customer Service Executive Interview Questions
