b l s international Interview Questions and Answers

Q1. What is CRM ?
Ans. 
CRM stands for Customer Relationship Management. It is a strategy for managing interactions with customers and potential customers.
• CRM helps businesses build and maintain relationships with customers

• It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support

• Examples of CRM software include Salesforce, HubSpot, and Zoho CRM
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Q2. What is meaning of Customer Service.
Ans. 
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
• Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

• It includes providing product information, troubleshooting issues, and ensuring customer satisfaction.

• Examples of customer service channels include phone support, e...read more
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Q3. What is effective listening.
Ans. 
Effective listening is the ability to fully concentrate on what is being said, understand the message, and respond thoughtfully.
• Giving the speaker your full attention without interrupting

• Showing empathy and understanding towards the speaker's feelings

• Asking clarifying questions to ensure understanding

• Reflecting back what was said to confirm comprehension

• Avoiding distractions such as phones or other conversations
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Q1. Why should I select you as a fresher if I have experience candidate.
Ans. 
I may lack experience, but I bring fresh perspectives, enthusiasm, and a willingness to learn and grow.
• I have a strong work ethic and am eager to prove myself in the role.

• I am adaptable and quick to learn new skills and processes.

• My lack of experience means I have no preconceived notions or bad habits to unlearn, allowing me to easily adapt to the company's way of doing things.
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Q2. How will you handle a frustrated Client.
Ans. 
Listen actively, empathize, apologize, offer solutions, follow up.
• Listen to the client's concerns without interrupting.

• Empathize with the client's frustration and show understanding.

• Apologize for any inconvenience caused, even if it wasn't directly your fault.

• Offer solutions to address the client's issues and make things right.

• Follow up with the client to ensure their satisfaction and build a positive relationship.
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Q3. What is Probing?
Ans. 
Probing is a technique used in customer service to ask open-ended questions to gather more information and understand the customer's needs.
• Probing involves asking questions that require more than a yes or no answer

• It helps in uncovering the root cause of the customer's issue

• Probing can be used to gather more information about the customer's preferences and expectations

• Examples of probing questions include 'Can you tell...read more
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Q1. Can you provide details about yourself?
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Q2. Previous job
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Q1. Experience in govt contracts
Ans. 
Extensive experience in managing and executing government contracts
• Managed multiple government contracts from initiation to completion

• Demonstrated ability to comply with all government regulations and requirements

• Successfully negotiated contract terms and conditions with government agencies

• Implemented strategies to maximize profitability and efficiency in government contract execution
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Experience in govt contracts

Q1. TELL ME ABOUT YOURSELF
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PROPOSAL PRESENTATION

Q1. GENERAL MANAGER ROUND
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