BYJU'S Customer Service Executive Interview Questions and Answers

Q1. Who is a good customer Service executive?
Ans. 
A good customer service executive is someone who is empathetic, patient, knowledgeable, and proactive in solving customer issues.
• Empathetic - able to understand and relate to customers' feelings and concerns

• Patient - able to remain calm and composed, even in challenging situations

• Knowledgeable - has a deep understanding of the product or service being offered

• Proactive - takes initiative to address customer issues befor
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Q2. What qualities a good customer Service executive must possess?
Ans. 
A good customer service executive must possess strong communication skills, empathy, patience, problem-solving abilities, and a positive attitude.
• Strong communication skills to effectively interact with customers and colleagues

• Empathy to understand and address customer concerns

• Patience to handle difficult situations and irate customers calmly

• Problem-solving abilities to resolve issues efficiently

• Positive attitude to ma...read more
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This is good experience 👍

This is good experience 👍 bhut hi accha rha h

Q1. Aapka naam kya hai
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Q2. Aapke pass phone hai laptop hai
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Q3. Aap kahan se Hain
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Q4. Aap is job ko kar payenge
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Q5. Aapke yahan per net theek chalta hai
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Q1. Work Experience
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Q2. Why do you want to join us?
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Q1. Customer handling
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Q2. Introduction about yourself
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Q1. Where do you want to see yourself in next 5years
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Q2. Why work from home
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Q3. Only 2 questions was asked
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Q4. Previous work experiences
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Q5. How will you manage your work
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Q1. Tell me about your work experience or roles and responsibilities?
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Q2. Why do you want to join unacademy?
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Q1. Salary negotiation
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Q1. Previous sales experience
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Q2. Present a sales pitch selling technical courses to working professionals
Ans. 
Our technical courses provide working professionals with the skills and knowledge needed to advance their careers.
• Highlight the practical benefits of the courses, such as increased job opportunities and higher salaries

• Emphasize the convenience of online learning for busy professionals

• Mention the industry-relevant curriculum and experienced instructors

• Offer special discounts or promotions to encourage enrollment
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Q1. Previous experience
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Q2. Knowledge about web4 technology
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