Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by BYJU'S Team. If you also belong to the team, you can get access from here

BYJU'S Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

BYJU'S Customer Service Executive Interview Questions and Answers

Updated 10 Apr 2024

BYJU'S Customer Service Executive Interview Experiences

1 interview found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Normal aptitude questions

Round 2 - HR 

(1 Question)

  • Q1. Tell me about your self? How to satisfy customers?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident!

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Soft skills test
Round 2 - Case Study 

Irate customer wanted a refund, write an email saying we do not have refund policy.

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Who is a good customer Service executive?
  • Ans. 

    A good customer service executive is someone who is empathetic, patient, knowledgeable, and proactive in solving customer issues.

    • Empathetic - able to understand and relate to customers' feelings and concerns

    • Patient - able to remain calm and composed, even in challenging situations

    • Knowledgeable - has a deep understanding of the product or service being offered

    • Proactive - takes initiative to address customer issues befor

  • Answered by AI
  • Q2. What qualities a good customer Service executive must possess?
  • Ans. 

    A good customer service executive must possess strong communication skills, empathy, patience, problem-solving abilities, and a positive attitude.

    • Strong communication skills to effectively interact with customers and colleagues

    • Empathy to understand and address customer concerns

    • Patience to handle difficult situations and irate customers calmly

    • Problem-solving abilities to resolve issues efficiently

    • Positive attitude to ma...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

This is good experience 👍

Round 2 - Group Discussion 

This is good experience 👍 bhut hi accha rha h

Round 3 - One-on-one 

(5 Questions)

  • Q1. Aapka naam kya hai
  • Q2. Aapke pass phone hai laptop hai
  • Q3. Aap kahan se Hain
  • Q4. Aap is job ko kar payenge
  • Q5. Aapke yahan per net theek chalta hai
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Work Experience
  • Q2. Why do you want to join us?
Round 3 - One-on-one 

(2 Questions)

  • Q1. Customer handling
  • Q2. Introduction about yourself
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Where do you want to see yourself in next 5years
  • Q2. Why work from home
  • Q3. Only 2 questions was asked
  • Q4. Previous work experiences
  • Q5. How will you manage your work

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was easy
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about your work experience or roles and responsibilities?
  • Q2. Why do you want to join unacademy?
Round 3 - HR 

(1 Question)

  • Q1. Salary negotiation

I applied via Company Website and was interviewed in Sep 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Why I joined cuemath?
  • Q2. Cuemath is a beyond school math learning program that facilitates children learning fundamental maths using a simple and easy methodology. Cuemath approach is holistic and includes critical thinking an...
  • Q3. What is the difference between basic working and hard working??
  • Q4. What is the role of sales Executive??

Interview Preparation Tips

Interview preparation tips for other job seekers - Donot feel nervous be positive and follow the proper baad langauage
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Previous sales experience
  • Q2. Present a sales pitch selling technical courses to working professionals
  • Ans. 

    Our technical courses provide working professionals with the skills and knowledge needed to advance their careers.

    • Highlight the practical benefits of the courses, such as increased job opportunities and higher salaries

    • Emphasize the convenience of online learning for busy professionals

    • Mention the industry-relevant curriculum and experienced instructors

    • Offer special discounts or promotions to encourage enrollment

  • Answered by AI
Round 3 - One-on-one 

(2 Questions)

  • Q1. Previous experience
  • Q2. Knowledge about web4 technology

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while presenting your sales pitch or mock pitch

I was interviewed in Apr 2017.

Interview Preparation Tips

Round: Test
Duration: 1 hour
Total Questions: 50

Skills: Technical Skills, Confidence Levels Of Students
College Name: VIT Vellore

BYJU'S Interview FAQs

How many rounds are there in BYJU'S Customer Service Executive interview?
BYJU'S interview process usually has 2 rounds. The most common rounds in the BYJU'S interview process are Aptitude Test and HR.
How to prepare for BYJU'S Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at BYJU'S. The most common topics and skills that interviewers at BYJU'S expect are Communication Skills, customer care, Customer Service, Email Support and chat support.

Tell us how to improve this page.

BYJU'S Customer Service Executive Interview Process

based on 2 interviews

Interview experience

4
  
Good
View more

Interview Questions from Similar Companies

Planet Spark Interview Questions
3.7
 • 359 Interviews
Whitehat jr Interview Questions
3.4
 • 262 Interviews
Unacademy Interview Questions
3.0
 • 206 Interviews
upGrad Interview Questions
3.7
 • 198 Interviews
Physicswallah Interview Questions
3.8
 • 196 Interviews
Vedantu Interview Questions
3.3
 • 185 Interviews
NxtWave Interview Questions
3.8
 • 177 Interviews
Simplilearn Interview Questions
3.2
 • 101 Interviews
View all
BYJU'S Customer Service Executive Salary
based on 46 salaries
₹2.2 L/yr - ₹5.7 L/yr
32% more than the average Customer Service Executive Salary in India
View more details

BYJU'S Customer Service Executive Reviews and Ratings

based on 12 reviews

3.5/5

Rating in categories

3.9

Skill development

4.0

Work-life balance

4.3

Salary

4.0

Job security

4.2

Company culture

4.1

Promotions

3.9

Work satisfaction

Explore 12 Reviews and Ratings
Business Development Associate
11.5k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Business Development Manager
3.9k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Business Development Executive
3.3k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Business Development Associate
3k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

BDA
2.3k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare BYJU'S with

Unacademy

3.0
Compare

Vedantu

3.3
Compare

Toppr

3.4
Compare

Whitehat jr

3.4
Compare
Did you find this page helpful?
Yes No
write
Share an Interview