Extramarks Education Customer Support Executive Interview Questions and Answers

Q1. Who is a good customer Service executive?
Ans. 
A good customer service executive is someone who is empathetic, patient, knowledgeable, and proactive in solving customer issues.
• Empathetic - able to understand and relate to customers' feelings and concerns

• Patient - able to remain calm and composed, even in challenging situations

• Knowledgeable - has a deep understanding of the product or service being offered

• Proactive - takes initiative to address customer issues befor
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Q2. What qualities a good customer Service executive must possess?
Ans. 
A good customer service executive must possess strong communication skills, empathy, patience, problem-solving abilities, and a positive attitude.
• Strong communication skills to effectively interact with customers and colleagues

• Empathy to understand and address customer concerns

• Patience to handle difficult situations and irate customers calmly

• Problem-solving abilities to resolve issues efficiently

• Positive attitude to ma...read more
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Q1. Where do you want to see yourself in next 5years
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Q2. Why work from home
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Q3. Only 2 questions was asked
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Q4. Previous work experiences
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Q5. How will you manage your work
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Q1. First question my education and second question my experience
Ans. 3year sales executive and I m graduate complete
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Q1. Technical screening, introduction, about job interest,and birth place
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Q2. About education,higher qualification, backlogs and certification
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Q3. Abou job interest and experience, projects I have done
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Q4. Next one is my birthplace,and about my marriatal status
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Q5. Phone screening and my name and my experience About job
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Q1. Basic questions , about your self, qualification , skills about sales
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Q2. Tell me what u know about sales?
Ans. 
Sales is the process of selling products or services to customers by identifying their needs and providing solutions.
• Sales involves building relationships with customers

• It requires understanding the customer's needs and providing solutions

• It involves effective communication and negotiation skills

• Sales can be done through various channels such as face-to-face, phone, email, etc.

• Sales is important for the growth and succ...read more
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Q3. R u flexible with targets given by company
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Introduction your self

Q1. Self introduction
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Q2. Previous working related question. If u work as a fresher or experience holder
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Q1. How do u sell product
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Q2. How u convert a lead
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Q3. What is your strength and skill
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