Vedantu Customer Support Executive Interview Questions and Answers

Q1. Related to company’s vision
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Q2. What is customer service and an scenario to solve.
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Listen actively to the customer's concerns

• Empathize with the customer's situation

• Offer a solution or alternative

• Follow up to ensure customer satisfaction
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Q1. Tell me about yourself
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Q2. Do u know what are the roles and responsibilities of customer service agent
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Q3. How many languages u speak
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Q4. Tell me about your hobbies in hindi
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Q5. Why do u want to get into byjus
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Q6. I we donot hire you then what
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Q7. Explain how u have overcome any challenging situation
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Q8. What do u know about byjus
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Q1. What do you understand by sale
Ans. 
Sales is the process of persuading a potential customer to purchase a product or service.
• Sales involves identifying potential customers and their needs

• It requires building relationships with customers to gain their trust

• Sales also involves presenting the product or service in a compelling way

• Closing the sale by overcoming objections and finalizing the transaction is a key part of sales

• Follow-up after the sale to ensure...read more
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Q2. What qualities you have to be selected as a sale person here.
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Q1. Tell me about yourself?
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Q2. Why do you want to join Planetspark?
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Q3. Tell me a challenge you faced in your academic times which was rough to overcome and how did you handled it?
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Q1. Why do you want to join sales role?
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Q2. Deliver a 30 seconds Ted talk on your favourite topic
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Q3. What type of role you are looking for?
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Q4. How long do you want to work with Planetspark?
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Q5. Please share more details on previous internship or work experience
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Q1. Tell me about yourself?
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Q2. Difference between Byjus and Planetspark
Ans. 
Byjus is an online learning platform focusing on academic subjects, while Planetspark is an online platform offering extracurricular courses for kids.
• Byjus primarily focuses on academic subjects like math, science, and languages.

• Planetspark offers extracurricular courses such as coding, robotics, and creative arts.

• Byjus is more geared towards school curriculum support, while Planetspark offers additional learning oppor...read more
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Q3. Founder of Planet Spark
Ans. 
Founder of Planet Spark is a company that provides personalized learning solutions for children.
• Founder of Planet Spark is passionate about education and creating innovative learning experiences for children.

• They have a strong background in education or technology.

• They are dedicated to helping children reach their full potential through personalized learning programs.

• Examples: Founder of Planet Spark may have a backgro...read more
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Q1. Tell us more about your background,education and working experience
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Q1. The Interviewer asked me what all I know about their company
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Q1. I was given a situation and had to sell one of their courses to a parent
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