Bajaj Electricals Associate Interview Questions and Answers

Customer service involves providing assistance and support to customers before, during, and after a purchase.

• Customer service is all about meeting the needs and expectations of customers

• It involves effective communication, problem-solving, and conflict resolution skills

• Customer service representatives should be knowledgeable about the products or services they are offering

• Providing a positive customer experience is ess...read more

I handle customers with patience, empathy, and a problem-solving mindset.

• Listen actively to their concerns and needs

• Acknowledge their emotions and show empathy

• Offer solutions and alternatives

• Remain calm and professional, even in difficult situations

• Follow up to ensure satisfaction

• Thank them for their business and invite them to return

The main thing needed in customer service is empathy.

• Empathy towards customers' needs and concerns

• Active listening to understand their issues

• Effective communication to provide solutions

• Patience and understanding to handle difficult situations

• Ability to go above and beyond to exceed customer expectations

I have a Bachelor's degree in Business Administration with a focus on Sales and Marketing.

• Bachelor's degree in Business Administration

• Specialization in Sales and Marketing

• Courses in sales techniques and customer relationship management

• Experience in sales roles

• Knowledge of product/service features and benefits

• Ability to meet sales targets