AU Small Finance Bank Deputy Relationship Manager Interview Questions and Answers

Department base
Other wise customer service

Q1. How to Client approch
Ans. 
Approaching clients involves building rapport, understanding their needs, and offering solutions.
• Start by introducing yourself and building rapport

• Ask open-ended questions to understand their needs and preferences

• Offer solutions that align with their goals and provide value

• Follow up regularly to maintain the relationship and address any concerns

• Be proactive in addressing any issues or concerns they may have
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Q2. Critical times management
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Q3. Customer management
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Q4. Sales and service
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Q5. Service and sales
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Q1. Yes bank total employee working level
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Q2. Yes Bank daily is target employee people, loans services target most importants
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Q3. People are coming into for fast questions.Yes Bank
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Q4. Employees starting stage
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Q5. Yes Bank first Target people are money!
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Q1. Manager and zonel manager interview
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Q2. What is location and work
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Q1. Talk about yourself
Ans. 
Experienced Customer Relationship Manager with a passion for building strong client relationships and driving customer satisfaction.
• Over 5 years of experience in managing customer relationships

• Skilled in resolving customer issues and ensuring customer satisfaction

• Strong communication and interpersonal skills

• Proven track record of increasing customer retention rates

• Proficient in CRM software such as Salesforce
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Q2. How long have you been working?
Ans. 
I have been working for 5 years in customer service roles.
• 5 years of experience in customer service

• Started in entry-level customer service position and worked way up to Customer Relationship Manager

• Experience in handling customer inquiries, resolving issues, and building relationships
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Q3. Why is Staff stifaction strong .
Ans. 
Staff satisfaction is strong due to a positive work environment, effective communication, recognition of achievements, and opportunities for growth.
• Positive work environment fosters motivation and job satisfaction

• Effective communication ensures clarity and reduces misunderstandings

• Recognition of achievements boosts morale and motivation

• Opportunities for growth and development show investment in employees' future

• Support...read more
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Q1. Want you in this company.
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Q2. Why we do not How much customer handling do you do?
Ans. 
Customer handling is more about quality than quantity in building strong relationships.
• Quality of customer interactions is more important than quantity

• Focus on building strong relationships with customers rather than just handling a large volume

• Effective communication and problem-solving skills are key in customer handling

• Examples: Resolving customer complaints effectively, providing personalized service, building trus
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Q1. Tell me about yourself
Ans. 
Experienced Relationship Manager with a strong background in client relations and business development.
• Over 5 years of experience in managing client portfolios and fostering strong relationships

• Proven track record of exceeding sales targets and driving revenue growth

• Skilled in identifying client needs and providing tailored solutions

• Excellent communication and negotiation skills

• Previous experience in financial services
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Q2. What is your favourite banking product
Ans. 
My favorite banking product is the high-yield savings account.
• I appreciate the competitive interest rates offered by high-yield savings accounts

• I value the ability to easily access my funds while still earning a good return

• Examples include online banks like Ally Bank or Marcus by Goldman Sachs
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Q1. Wealth management
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Q2. Product knowledge
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Q1. Self introduction
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Q2. Family introduction previous work
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