AU Small Finance Bank Deputy Relationship Manager Interview Questions and Answers

Q1. What were you looking last organisation.
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Q2. Banking products knowledge
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Q3. Customer handling, sales Banking products.
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Financial related. Banking related questions.

Department base
Other wise customer service

Q1. How to Client approch
Ans. 
Approaching clients involves building rapport, understanding their needs, and offering solutions.
• Start by introducing yourself and building rapport

• Ask open-ended questions to understand their needs and preferences

• Offer solutions that align with their goals and provide value

• Follow up regularly to maintain the relationship and address any concerns

• Be proactive in addressing any issues or concerns they may have
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Q2. Critical times management
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Q3. Customer management
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Q4. Sales and service
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Q5. Service and sales
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Q1. Yes bank total employee working level
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Q2. Yes Bank daily is target employee people, loans services target most importants
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Q3. People are coming into for fast questions.Yes Bank
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Q4. Employees starting stage
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Q5. Yes Bank first Target people are money!
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About microfinance knowledge

Q1. What is portfolio ?
Ans. 
A portfolio is a collection of investments owned by an individual or organization.
• A portfolio can include stocks, bonds, mutual funds, real estate, and other assets.

• Diversifying a portfolio can help reduce risk by spreading investments across different asset classes.

• Investors often review and adjust their portfolios regularly to meet their financial goals.

• Portfolio management involves selecting and monitoring investmen...read more
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Q2. What is PAR ?
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PAR stands for Problem Action Result, a framework used in customer relationship management to address and solve customer issues.
• PAR is a structured approach to handling customer problems.

• Identify the problem (P), take appropriate action (A), and achieve a positive result (R).

• For example, a customer complaint about a product defect could be resolved by acknowledging the issue, offering a replacement, and ensuring custom
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Q1. What is About Projection & implement ?
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Projection & implement is a process of forecasting future trends and implementing strategies to achieve desired outcomes.
• Projection involves analyzing past data and trends to predict future outcomes

• Implementation involves putting plans into action to achieve desired goals

• Examples include projecting sales growth for the next quarter and implementing marketing strategies to increase customer retention
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Q2. What is Target & achievement ?
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Target & achievement refers to setting specific goals and working towards meeting or exceeding those goals.
• Setting specific, measurable, achievable, relevant, and time-bound targets

• Developing strategies to reach the targets

• Monitoring progress towards the targets

• Taking corrective actions if necessary to ensure targets are met or exceeded
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Q1. Tell me about yourself
Ans. 
Experienced Relationship Manager with a strong background in client relations and business development.
• Over 5 years of experience in managing client portfolios and fostering strong relationships

• Proven track record of exceeding sales targets and driving revenue growth

• Skilled in identifying client needs and providing tailored solutions

• Excellent communication and negotiation skills

• Previous experience in financial services
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Q2. What is your favourite banking product
Ans. 
My favorite banking product is the high-yield savings account.
• I appreciate the competitive interest rates offered by high-yield savings accounts

• I value the ability to easily access my funds while still earning a good return

• Examples include online banks like Ally Bank or Marcus by Goldman Sachs
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Q1. Wealth management
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Q2. Product knowledge
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Q1. Self introduction
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Q2. Family introduction previous work
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