Ujjivan Small Finance Bank Customer Relationship Manager Interview Questions and Answers

Q1. Self introduction
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Q2. How to sale product
Ans. 
To sell a product, it is important to understand the customer's needs, build rapport, highlight the benefits, overcome objections, and close the sale.
• Understand the customer's needs and preferences

• Build rapport and establish trust

• Highlight the benefits and unique selling points of the product

• Overcome objections by addressing concerns and providing solutions

• Close the sale by asking for the customer's commitment
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Q3. How-to pichproduct
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To pitch a product effectively, focus on highlighting the unique features, benefits, and value proposition to the customer.
• Identify the target audience and tailor your pitch to address their specific needs and pain points.

• Highlight the key features and benefits of the product that set it apart from competitors.

• Clearly communicate the value proposition and how the product solves a problem or improves the customer's life...read more
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Q4. How to convence the customer
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To convince the customer, it is important to understand their needs, build trust, provide solutions, and offer excellent customer service.
• Listen actively to the customer's needs and concerns

• Build trust by being transparent and honest

• Provide personalized solutions that meet the customer's specific requirements

• Offer excellent customer service by being responsive and helpful

• Follow up with the customer to ensure their sati
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Q5. How-to give proper information
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Q6. How to given products proper information
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Q1. Self introduction
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Q2. What is financial institutions
Ans. 
Financial institutions are organizations that provide financial services to customers, such as banks, credit unions, and investment firms.
• Financial institutions accept deposits from customers and provide loans and other financial products.

• They play a crucial role in the economy by facilitating the flow of funds between savers and borrowers.

• Examples include commercial banks like JPMorgan Chase, investment firms like Gol...read more
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Q1. Last job experience
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Managed customer relationships and resolved issues at a retail store.
• Handled customer inquiries and complaints in person, over the phone, and via email

• Developed and maintained relationships with regular customers

• Trained new staff on customer service best practices

• Implemented strategies to improve customer satisfaction and retention
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Q2. Sales related questions
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Easy & anyone can solve 😌

Q1. Tell me something about yourself?
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Q2. Tell me about your hobbies?
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Neo banking vs traditional banking which your are prefer and why?