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Ujjivan Small Finance Bank

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Ujjivan Small Finance Bank Customer Relationship Manager Interview Questions and Answers

Updated 23 Sep 2024

Ujjivan Small Finance Bank Customer Relationship Manager Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Walk-in and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Talk about yourself
  • Ans. 

    Experienced Customer Relationship Manager with a passion for building strong client relationships and driving customer satisfaction.

    • Over 5 years of experience in managing customer relationships

    • Skilled in resolving customer issues and ensuring customer satisfaction

    • Strong communication and interpersonal skills

    • Proven track record of increasing customer retention rates

    • Proficient in CRM software such as Salesforce

  • Answered by AI
  • Q2. How long have you been working?
  • Ans. 

    I have been working for 5 years in customer service roles.

    • 5 years of experience in customer service

    • Started in entry-level customer service position and worked way up to Customer Relationship Manager

    • Experience in handling customer inquiries, resolving issues, and building relationships

  • Answered by AI
  • Q3. Why is Staff stifaction strong .
  • Ans. 

    Staff satisfaction is strong due to a positive work environment, effective communication, recognition of achievements, and opportunities for growth.

    • Positive work environment fosters motivation and job satisfaction

    • Effective communication ensures clarity and reduces misunderstandings

    • Recognition of achievements boosts morale and motivation

    • Opportunities for growth and development show investment in employees' future

    • Support...

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Want you in this company.
  • Q2. Why we do not How much customer handling do you do?
  • Ans. 

    Customer handling is more about quality than quantity in building strong relationships.

    • Quality of customer interactions is more important than quantity

    • Focus on building strong relationships with customers rather than just handling a large volume

    • Effective communication and problem-solving skills are key in customer handling

    • Examples: Resolving customer complaints effectively, providing personalized service, building trus

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Microfinance Career Growth and Seve Wrorking.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Campus Placement

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself

Customer Relationship Manager Interview Questions Asked at Other Companies

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Q5. What is current and saving account? Different between them
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. Personal and Official Details and why should we hired you?
  • Ans. Answer bold and confident with my personal and official details and explain why i suitable for my job
  • Answered by Saravanakumar
  • Q2. Previous company experiences
  • Q3. I told all my experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Listen first then Answer for all your HR questions
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Group Discussion 

Good connection to team members

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication and better cariar, assignment,Hr,and others
Ujjivan small finance bank

Ujjivan Small Finance Bank interview questions for designations

 Customer Relationship Officer

 (3)

 Assistant Customer Relationship Manager

 (2)

 Senior Customer Relationship Officer

 (1)

 Relationship Manager

 (2)

 Relationship Officer

 (5)

 Customer Relation Officer

 (4)

 Customer Care Representative

 (3)

 Customer Care Executive

 (1)

Customer Relationship Manager Jobs at Ujjivan Small Finance Bank

View all

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed in Sep 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About my work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was very good

I applied via Company Website and was interviewed in Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Tell us about Yourself
  • Q2. What is your current role and responsibility
  • Q3. When you will be able to join
  • Q4. You have to do sale of other products are you ok with that
  • Ans. 

    Yes, I am comfortable with selling other products.

    • I have experience in cross-selling and upselling products in my previous roles.

    • I am willing to learn about new products and their features to effectively sell them.

    • I understand that selling other products can increase revenue and customer satisfaction.

    • For example, in my previous job as a retail associate, I was able to increase sales by suggesting complementary products

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Do ask for your role and responsibility in the branch before joining
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - Group Discussion 

Group discussion was held before final interview with HR.

Round 3 - HR 

(1 Question)

  • Q1. Asked me about the current CTC and distance of branch location from my home.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive while in an interview.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell us about yourself?
  • Ans. 

    Experienced professional with a background in retail management and a passion for team leadership.

    • Started career in retail as a sales associate and worked way up to management roles

    • Strong leadership skills demonstrated through successful team management and development

    • Passionate about delivering exceptional customer service and driving sales

    • Experienced in inventory management, scheduling, and budgeting

  • Answered by AI
  • Q2. Tell us about your Previous job roles?
  • Ans. 

    I have held various roles in customer service and retail management, focusing on team leadership and operational efficiency.

    • Managed a team of 15 sales associates in a retail store

    • Implemented new training programs to improve customer service

    • Developed and executed sales strategies to meet and exceed targets

    • Responsible for inventory management and merchandising

    • Handled customer escalations and resolved issues effectively

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - HR 

(1 Question)

  • Q1. General question about previous work
Round 2 - One-on-one 

(1 Question)

  • Q1. About previous work experiance
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. BASIC INDUSTRY KNOWLEDGE

Interview Preparation Tips

Interview preparation tips for other job seekers - Be real
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Ujjivan Small Finance Bank Interview FAQs

How many rounds are there in Ujjivan Small Finance Bank Customer Relationship Manager interview?
Ujjivan Small Finance Bank interview process usually has 2 rounds. The most common rounds in the Ujjivan Small Finance Bank interview process are Resume Shortlist, HR and Group Discussion.
How to prepare for Ujjivan Small Finance Bank Customer Relationship Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Ujjivan Small Finance Bank. The most common topics and skills that interviewers at Ujjivan Small Finance Bank expect are Customer Relationship, CRM, Sales, New Product Development and Business Expansion.
What are the top questions asked in Ujjivan Small Finance Bank Customer Relationship Manager interview?

Some of the top questions asked at the Ujjivan Small Finance Bank Customer Relationship Manager interview -

  1. Why is Staff stifaction stron...read more
  2. Tell me about yours...read more
  3. I told all my experie...read more

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Ujjivan Small Finance Bank Customer Relationship Manager Interview Process

based on 10 interviews

1 Interview rounds

  • Resume Shortlist Round
View more
Ujjivan Small Finance Bank Customer Relationship Manager Salary
based on 267 salaries
₹2.6 L/yr - ₹7.7 L/yr
33% more than the average Customer Relationship Manager Salary in India
View more details

Ujjivan Small Finance Bank Customer Relationship Manager Reviews and Ratings

based on 119 reviews

4.2/5

Rating in categories

4.4

Skill development

3.7

Work-life balance

3.8

Salary

4.0

Job security

4.0

Company culture

3.7

Promotions

3.8

Work satisfaction

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