Ujjivan Small Finance Bank
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
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I applied via Walk-in and was interviewed in Aug 2024. There were 2 interview rounds.
Experienced Customer Relationship Manager with a passion for building strong client relationships and driving customer satisfaction.
Over 5 years of experience in managing customer relationships
Skilled in resolving customer issues and ensuring customer satisfaction
Strong communication and interpersonal skills
Proven track record of increasing customer retention rates
Proficient in CRM software such as Salesforce
I have been working for 5 years in customer service roles.
5 years of experience in customer service
Started in entry-level customer service position and worked way up to Customer Relationship Manager
Experience in handling customer inquiries, resolving issues, and building relationships
Staff satisfaction is strong due to a positive work environment, effective communication, recognition of achievements, and opportunities for growth.
Positive work environment fosters motivation and job satisfaction
Effective communication ensures clarity and reduces misunderstandings
Recognition of achievements boosts morale and motivation
Opportunities for growth and development show investment in employees' future
Support...
Customer handling is more about quality than quantity in building strong relationships.
Quality of customer interactions is more important than quantity
Focus on building strong relationships with customers rather than just handling a large volume
Effective communication and problem-solving skills are key in customer handling
Examples: Resolving customer complaints effectively, providing personalized service, building trus
I applied via Campus Placement
I applied via Referral and was interviewed before Mar 2022. There were 2 interview rounds.
Good connection to team members
Ujjivan Small Finance Bank interview questions for designations
Top trending discussions
posted on 8 Oct 2021
I applied via Recruitment Consultant and was interviewed in Sep 2021. There was 1 interview round.
posted on 16 Jul 2021
I applied via Company Website and was interviewed in Jan 2021. There were 3 interview rounds.
Yes, I am comfortable with selling other products.
I have experience in cross-selling and upselling products in my previous roles.
I am willing to learn about new products and their features to effectively sell them.
I understand that selling other products can increase revenue and customer satisfaction.
For example, in my previous job as a retail associate, I was able to increase sales by suggesting complementary products
posted on 4 Sep 2023
I applied via Approached by Company and was interviewed before Sep 2022. There were 3 interview rounds.
Group discussion was held before final interview with HR.
posted on 5 Sep 2024
Experienced professional with a background in retail management and a passion for team leadership.
Started career in retail as a sales associate and worked way up to management roles
Strong leadership skills demonstrated through successful team management and development
Passionate about delivering exceptional customer service and driving sales
Experienced in inventory management, scheduling, and budgeting
I have held various roles in customer service and retail management, focusing on team leadership and operational efficiency.
Managed a team of 15 sales associates in a retail store
Implemented new training programs to improve customer service
Developed and executed sales strategies to meet and exceed targets
Responsible for inventory management and merchandising
Handled customer escalations and resolved issues effectively
posted on 15 Feb 2024
posted on 11 Mar 2024
I applied via Walk-in and was interviewed in Feb 2024. There was 1 interview round.
based on 10 interviews
1 Interview rounds
based on 119 reviews
Rating in categories
Credit Officer
358
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Loan Officer
358
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Cluster Manager
348
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Relationship Officer
345
salaries
| ₹0 L/yr - ₹0 L/yr |
Sales Officer
326
salaries
| ₹0 L/yr - ₹0 L/yr |
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