Ujjivan Small Finance Bank Customer Relationship Manager Interview Questions and Answers

Q1. Talk about yourself
Ans. 
Experienced Customer Relationship Manager with a passion for building strong client relationships and driving customer satisfaction.
• Over 5 years of experience in managing customer relationships

• Skilled in resolving customer issues and ensuring customer satisfaction

• Strong communication and interpersonal skills

• Proven track record of increasing customer retention rates

• Proficient in CRM software such as Salesforce
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Q2. How long have you been working?
Ans. 
I have been working for 5 years in customer service roles.
• 5 years of experience in customer service

• Started in entry-level customer service position and worked way up to Customer Relationship Manager

• Experience in handling customer inquiries, resolving issues, and building relationships
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Q3. Why is Staff stifaction strong .
Ans. 
Staff satisfaction is strong due to a positive work environment, effective communication, recognition of achievements, and opportunities for growth.
• Positive work environment fosters motivation and job satisfaction

• Effective communication ensures clarity and reduces misunderstandings

• Recognition of achievements boosts morale and motivation

• Opportunities for growth and development show investment in employees' future

• Support...read more
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Q1. Want you in this company.
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Q2. Why we do not How much customer handling do you do?
Ans. 
Customer handling is more about quality than quantity in building strong relationships.
• Quality of customer interactions is more important than quantity

• Focus on building strong relationships with customers rather than just handling a large volume

• Effective communication and problem-solving skills are key in customer handling

• Examples: Resolving customer complaints effectively, providing personalized service, building trus
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Q1. Tell me about yourself
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Q1. Personal and Official Details and why should we hired you?
Ans. Answer bold and confident with my personal and official details and explain why i suitable for my job
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Q2. Previous company experiences
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Q3. I told all my experience
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Good connection to team members