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AU Small Finance Bank

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100+ Interview Questions and Answers

Updated 25 Nov 2024
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Q1. What's operating cycle of a business and how to calculate operating cycle of a business?

Ans.

Operating cycle is the time it takes for a business to convert inventory into cash.

  • Operating cycle = Inventory conversion period + Receivables conversion period

  • Inventory conversion period = (Average inventory / Cost of goods sold) x 365

  • Receivables conversion period = (Average accounts receivable / Credit sales) x 365

  • Operating cycle helps in determining the efficiency of a business in managing its working capital

  • A shorter operating cycle indicates better efficiency and liquidi...read more

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Q2. What are you checking in cibils

Ans.

CIBIL check includes credit score, credit history, loan/credit card repayment history, defaults, and outstanding debts.

  • Credit score

  • Credit history

  • Loan/credit card repayment history

  • Defaults

  • Outstanding debts

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Q3. How do the target complete in previous organisations monthly basis..

Ans.

The target completion in previous organizations was achieved through a combination of effective sales strategies, strong team collaboration, and consistent monitoring of performance.

  • Implemented targeted marketing campaigns to generate leads and increase sales

  • Collaborated with the sales team to set individual and team targets

  • Regularly monitored sales performance and provided feedback and coaching to improve results

  • Analyzed market trends and competitor activities to identify op...read more

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Q4. We want target in first week of month we don't know. how to manage but do it

Ans.

To manage the target in the first week of the month without knowing it, effective planning and communication are key.

  • Analyze past performance and trends to set a realistic target

  • Communicate with team members to understand their capabilities and workload

  • Break down the target into smaller, achievable goals

  • Implement strategies to motivate and incentivize the team

  • Regularly monitor progress and provide feedback

  • Adjust plans if necessary based on real-time data

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Q5. How to assessed a income of a particular business without any documented incomes?

Ans.

Assessing the income of a business without any documented incomes

  • Analyze the business's expenses and compare them to industry benchmarks

  • Review the business's bank statements and cash flow to identify sources of income

  • Evaluate the business's assets and investments to estimate potential income

  • Consider the business's reputation and customer base to gauge income potential

  • Interview the business owner and key personnel to gather information about income sources

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Q6. Important Ratio's which is used in credit and financial analysis ?

Ans.

Important ratios used in credit and financial analysis include debt-to-equity, current ratio, and gross profit margin.

  • Debt-to-equity ratio measures a company's leverage and financial risk

  • Current ratio measures a company's ability to pay its short-term debts

  • Gross profit margin measures a company's profitability

  • Other important ratios include return on equity, interest coverage, and inventory turnover

  • These ratios help assess a company's financial health and creditworthiness

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Q7. Are you comfortable in marketing sales?

Ans.

Yes, I am comfortable in marketing sales.

  • I have experience in sales and marketing from my previous job.

  • I am confident in my communication and persuasion skills.

  • I am willing to learn and adapt to new sales techniques.

  • For example, in my previous job, I was able to increase sales by 20% through effective marketing strategies.

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Q8. What value demands if property sides is not match

Ans.

If property sides do not match, the value demand may vary based on the extent of the mismatch.

  • The value demand may decrease if the mismatch is significant and affects the functionality of the property.

  • The value demand may increase if the mismatch is minor and does not affect the overall value of the property.

  • The value demand may also depend on the location and demand for the property.

  • A professional property appraiser can provide a more accurate assessment of the value demand.

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Q9. How many life insurance sold your previous organization?

Ans.

I sold approximately 500 life insurance policies in my previous organization.

  • I consistently met and exceeded my sales targets for life insurance policies.

  • I utilized various sales techniques such as cold calling, referrals, and networking to generate leads.

  • I provided excellent customer service and follow-up to ensure customer satisfaction and retention.

  • I also cross-sold other insurance products to existing customers.

  • For example, in one month, I sold 25 life insurance policies ...read more

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Q10. What are the factors and points we need check while processing a Loan application

Ans.

Factors and points to check while processing a loan application

  • Credit score and history

  • Income and employment status

  • Debt-to-income ratio

  • Collateral

  • Purpose of the loan

  • Repayment plan

  • Credit report

  • Legal documentation

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Q11. What are you checking in technical report

Ans.

I check for accuracy, completeness, and relevance of technical information in reports.

  • Accuracy of data and calculations

  • Completeness of information provided

  • Relevance of technical information to the report's purpose

  • Consistency of technical terminology and units of measurement

  • Clarity of presentation and organization

  • Adherence to industry standards and regulations

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Q12. How will you acquire CASA for your branch and how much in a year?

Ans.

I will acquire CASA by building strong relationships with potential customers and offering attractive incentives.

  • Identify potential customers through market research and referrals

  • Offer attractive interest rates and other incentives to encourage account opening

  • Provide excellent customer service to retain customers and encourage referrals

  • Collaborate with marketing team to promote CASA products through various channels

  • Set realistic targets and track progress regularly to ensure ...read more

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Q13. What's working capital and how its calculate?

Ans.

Working capital is the amount of money a company has available to fund its day-to-day operations.

  • Working capital is calculated by subtracting current liabilities from current assets.

  • Current assets include cash, accounts receivable, and inventory.

  • Current liabilities include accounts payable, taxes owed, and short-term loans.

  • A positive working capital indicates that a company has enough funds to cover its short-term obligations.

  • A negative working capital indicates that a compan...read more

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Q14. What is clean note policy of rbi?

Ans.

Clean Note Policy is a policy by RBI to ensure circulation of clean and hygienic currency notes.

  • RBI ensures that all currency notes in circulation are clean and free from any kind of contamination.

  • Banks are required to sort and replace soiled and torn notes with new ones.

  • RBI also conducts regular inspections of bank branches to ensure compliance with the policy.

  • The policy aims to maintain the quality of currency notes and prevent the spread of diseases through contaminated no...read more

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Q15. What is the meaning of settled in cibil?

Ans.

Settled in CIBIL refers to a status where a borrower has repaid a loan or credit card in full after defaulting or being delinquent.

  • Settled in CIBIL means that the borrower has cleared the outstanding dues on a loan or credit card after being in default or delinquent.

  • It indicates that the borrower has resolved the debt by paying the full amount or negotiating a settlement with the lender.

  • Settled status is considered negative by lenders as it suggests a history of payment issue...read more

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Q16. What is bank and what is sale's

Ans.

A bank is a financial institution that accepts deposits and provides loans. Sales refer to the process of selling products or services.

  • Banks provide various financial services such as savings accounts, checking accounts, loans, and credit cards.

  • Sales involve identifying potential customers, presenting products or services, and closing deals.

  • Banks also engage in sales activities to promote their products and services, such as offering incentives for opening new accounts.

  • Sales ...read more

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Q17. Why customer will take a life insurance from you?

Ans.

Customers will take a life insurance from us because we offer comprehensive coverage and excellent customer service.

  • We offer a range of policies to suit different needs and budgets

  • Our policies provide financial security for loved ones in case of unexpected events

  • We have a team of experienced agents who can guide customers through the process and answer any questions

  • We offer competitive rates and flexible payment options

  • We have a reputation for excellent customer service and s...read more

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Q18. What is WC and how does it work in day-to-day Business?

Ans.

WC stands for Working Capital and it refers to the funds a business needs to operate on a day-to-day basis.

  • Working Capital is the difference between a company's current assets and current liabilities.

  • It is used to finance the daily operations of a business, such as purchasing inventory, paying salaries, and covering short-term expenses.

  • Positive working capital indicates that a company has enough assets to cover its short-term liabilities, while negative working capital sugges...read more

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Q19. What is DSCR and how to calculate?

Ans.

DSCR stands for Debt Service Coverage Ratio. It is a financial metric used to assess a borrower's ability to repay debt.

  • DSCR is calculated by dividing the borrower's net operating income by their total debt service.

  • A DSCR of 1 or higher indicates that the borrower has enough income to cover their debt obligations.

  • A DSCR below 1 suggests that the borrower may struggle to meet their debt payments.

  • Lenders typically prefer a higher DSCR as it indicates lower risk.

  • For example, if ...read more

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Q20. What might warrant a re-evaluation of those priorities?

Ans.

A change in market conditions or customer needs may warrant a re-evaluation of priorities.

  • Shifts in market trends or competition

  • Changes in customer preferences or demands

  • Introduction of new products or services

  • Emerging technologies or industry advancements

  • Economic or political factors affecting the business

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Q21. In builder cases what r the document required for the legal

Ans.

Documents required for legal in builder cases include title deed, approved building plan, NOC from relevant authorities, sale agreement, etc.

  • Title deed showing ownership of the property

  • Approved building plan from local authorities

  • NOC (No Objection Certificate) from relevant authorities

  • Sale agreement between builder and buyer

  • Occupancy certificate if available

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Q22. How manage sales in other city which is not your home town?

Ans.

To manage sales in another city, establish a strong local presence, build relationships with local businesses, hire a local sales team, and utilize technology for communication and tracking.

  • Establish a strong local presence by opening a branch office or partnering with a local distributor.

  • Build relationships with local businesses and attend networking events to expand your network.

  • Hire a local sales team who understands the local market and can effectively communicate with po...read more

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Q23. What is the BEP in Manufacturing industries and the cycle of BEP?

Ans.

BEP stands for Break-Even Point in manufacturing industries. It is the point where total revenue equals total costs.

  • BEP is the level of production or sales at which a company neither makes a profit nor incurs a loss.

  • It is an important financial metric used to assess the profitability and viability of a manufacturing business.

  • The BEP can be calculated by dividing the fixed costs by the contribution margin per unit.

  • The cycle of BEP involves determining the fixed costs, variable...read more

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Q24. How financial ratios impact lending

Ans.

Financial ratios impact lending by providing insight into a borrower's financial health and ability to repay loans.

  • Financial ratios such as debt-to-income ratio, debt-to-equity ratio, and current ratio are used by lenders to assess a borrower's creditworthiness.

  • These ratios help lenders determine the borrower's ability to repay the loan and manage their finances.

  • For example, a high debt-to-income ratio may indicate that the borrower has too much debt and may struggle to make ...read more

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Q25. What is the FAR and what is standard size of concrete cube test of compressive strength?

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Q26. What is internal audit

Ans.

Internal audit is an independent, objective assurance and consulting activity designed to add value and improve an organization's operations.

  • Internal audit is conducted by an internal audit department or team within an organization.

  • It evaluates and assesses the effectiveness of internal controls, risk management processes, and governance.

  • Internal audit provides recommendations for improvement and helps ensure compliance with laws, regulations, and policies.

  • It helps identify a...read more

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Q27. Which types segment concentrated affordable or higher ticket file csae

Ans.

Affordable segment is concentrated for file cases.

  • The affordable segment is concentrated for file cases as they are more likely to need financial assistance.

  • Higher ticket file cases are concentrated in the higher income segment.

  • Examples of affordable file cases include personal loans, credit card debt, and small business loans.

  • Examples of higher ticket file cases include mortgages, car loans, and large business loans.

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Q28. What you are know about financial and mortgage?

Ans.

Financial and mortgage knowledge includes understanding of lending, credit analysis, risk assessment, interest rates, and loan products.

  • Understanding of lending practices and loan products

  • Knowledge of credit analysis and risk assessment

  • Familiarity with interest rates and how they impact mortgages

  • Awareness of mortgage underwriting guidelines and regulations

  • Ability to assess borrower's financial situation and determine loan eligibility

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Q29. What is the meaning of OTC and PDD

Ans.

OTC stands for Over-the-Counter and refers to financial transactions conducted directly between parties without the involvement of an exchange. PDD stands for Probability of Default and is a measure used in credit risk assessment.

  • OTC refers to off-exchange trading of financial instruments.

  • OTC transactions are typically conducted through dealer networks.

  • PDD is a statistical measure used to estimate the likelihood of a borrower defaulting on their debt obligations.

  • PDD is common...read more

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Q30. When is it appropriate to deviate from the plan?

Ans.

It is appropriate to deviate from the plan when unforeseen circumstances arise or when the plan is not yielding desired results.

  • Deviate from the plan when there are unexpected changes in the market or customer needs.

  • Deviate from the plan when the current strategy is not producing the desired sales outcomes.

  • Deviate from the plan when there are new opportunities or emerging trends that can be capitalized on.

  • Deviate from the plan when there are external factors such as economic ...read more

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Q31. What a bank does?

Ans.

A bank is a financial institution that provides various services such as accepting deposits, lending money, and facilitating financial transactions.

  • Accepts deposits from individuals and businesses

  • Lends money to individuals and businesses

  • Facilitates financial transactions such as wire transfers, bill payments, and issuing credit cards

  • Provides investment and wealth management services

  • Offers various types of accounts such as savings accounts, checking accounts, and certificates ...read more

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Q32. How to use lookup within a file from one sheet to other sheet.

Ans.

Use VLOOKUP function to lookup data from one sheet to another within a file.

  • Use VLOOKUP function in the cell where you want the data to appear

  • Specify the lookup value, table array, column index number, and range lookup in the VLOOKUP function

  • For example, =VLOOKUP(A2, Sheet2!A1:B10, 2, FALSE) will lookup the value in cell A2 in Sheet2 and return the corresponding value from the second column

  • Ensure that the lookup value is present in the first column of the table array for accu...read more

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Q33. Which CIBIL score is bad and which one is good..??

Ans.

CIBIL score ranges from 300 to 900. A score above 750 is considered good while below 600 is bad.

  • CIBIL score ranges from 300 to 900

  • A score above 750 is considered good

  • A score below 600 is considered bad

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Q34. Why bank need only life insurance?

Ans.

Banks need life insurance to protect their loans and investments in case of unexpected death of the borrower.

  • Life insurance provides financial security to the borrower's family in case of their unexpected death.

  • This ensures that the bank's loans and investments are protected and can be recovered.

  • It also helps in reducing the risk of default on loans.

  • For example, if a borrower takes a loan to start a business and unfortunately passes away, the life insurance can help in paying...read more

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Q35. How to handle collection category? It's mix portfolio or sector wise.

Ans.

Handle collection category by analyzing mix portfolio or sector wise.

  • Analyze the portfolio and categorize the collections accordingly

  • Create a strategy for each category to maximize recovery

  • Assign dedicated teams for each category to ensure efficient collection

  • Regularly review and update the categorization based on performance

  • Example: For a mix portfolio, categorize collections based on age, amount, and type of debt. For a sector-wise portfolio, categorize collections based on...read more

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Q36. How to sell life insurance?

Ans.

Selling life insurance requires building trust, identifying needs, and explaining benefits.

  • Build trust by being knowledgeable and transparent

  • Identify needs by asking questions and listening to the customer

  • Explain benefits by highlighting financial security and peace of mind

  • Use real-life examples to illustrate the importance of life insurance

  • Offer customized solutions based on the customer's unique situation

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Q37. What do you understand about credit visit? How will you assess a customer income? What is cibil score? Can a loan be prepared on assessment basis?

Ans.

Credit visit involves assessing customer income and cibil score to determine loan eligibility.

  • Credit visit involves meeting the customer in person to verify income and other financial details.

  • Assessing customer income involves reviewing pay stubs, bank statements, and tax returns.

  • Cibil score is a credit rating provided by Credit Information Bureau (India) Limited, indicating creditworthiness.

  • A loan can be prepared on assessment basis if the customer's income and cibil score m...read more

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Q38. How much Reference do you have about the market

Ans.

I have extensive knowledge and experience in the market, including key players, trends, and customer needs.

  • I have worked in the sales industry for X years, gaining valuable insights into market dynamics.

  • I regularly attend industry conferences and networking events to stay updated on market trends.

  • I have built strong relationships with key stakeholders in the market, allowing me to gather valuable market intelligence.

  • I conduct thorough market research and analysis to identify ...read more

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Q39. Which charges debited in at the time of process the loan .

Ans.

Various charges are debited at the time of processing a loan.

  • Processing fee

  • Documentation charges

  • Stamp duty

  • Legal charges

  • Valuation charges

  • Credit report charges

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Q40. How to check property give clients mortgage is title clear

Ans.

To check property title for mortgage, conduct a title search and review the title report.

  • Conduct a title search to identify any liens or encumbrances on the property

  • Review the title report to ensure the property has a clear title

  • Verify the legal description of the property matches the mortgage documents

  • Check for any outstanding taxes or assessments on the property

  • Ensure the mortgage documents are properly executed and recorded

  • Consider obtaining title insurance to protect agai...read more

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Q41. What terms we consider while making banking sheet

Ans.

Banking sheet terms include assets, liabilities, capital, income, expenses, and risk.

  • Assets: cash, loans, investments, etc.

  • Liabilities: deposits, loans, bonds, etc.

  • Capital: equity, reserves, etc.

  • Income: interest, fees, commissions, etc.

  • Expenses: salaries, rent, utilities, etc.

  • Risk: credit, market, operational, etc.

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Q42. How do you identify the Property is same or not thats offered as collateral ?

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Q43. What is Soiled note/mutilated note?

Ans.

Soiled/mutilated note is a damaged currency note that is no longer fit for circulation.

  • Soiled notes are currency notes that are torn, stained, or have missing parts.

  • Mutilated notes are currency notes that are damaged to the extent that their authenticity cannot be determined.

  • These notes are no longer accepted as legal tender and need to be exchanged for new notes at designated bank branches.

  • Examples of damage include fire, water, chemicals, insects, and rodents.

  • The Reserve Ba...read more

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Q44. do you have experience in resolving dialer issue? and which type of dial are used? i have experience genesis

Ans.

Yes, I have experience resolving dialer issues with Genesis dialer.

  • Experience with troubleshooting Genesis dialer issues

  • Familiarity with different types of dialers used in the industry

  • Ability to identify and resolve issues related to dialer functionality

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Q45. How would you achieve your sales targets ?

Ans.

I would achieve my sales targets by setting clear goals, developing a strategic plan, building strong relationships with clients, and continuously monitoring and adjusting my approach.

  • Set specific and achievable sales targets

  • Create a strategic plan outlining steps to reach targets

  • Build and maintain strong relationships with clients

  • Regularly monitor progress and adjust strategies as needed

  • Utilize effective sales techniques and tools

  • Collaborate with team members to share best p...read more

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Q46. Difference between NEFT and RTGS

Ans.

NEFT and RTGS are electronic funds transfer systems used in banking.

  • NEFT stands for National Electronic Funds Transfer and RTGS stands for Real Time Gross Settlement.

  • NEFT is used for transferring funds up to a certain limit, typically with a time delay, while RTGS allows for immediate and real-time transfer of large amounts.

  • NEFT operates in hourly batches, while RTGS operates continuously throughout the working hours of the bank.

  • NEFT transactions are settled in net amounts, w...read more

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Q47. How many type of property to finance home loan

Ans.

There are several types of properties that can be financed through home loans.

  • Types of properties include single-family homes, condos, townhouses, and multi-unit properties.

  • Properties can be new construction or existing homes.

  • Financing options may vary depending on the type of property and its location.

  • Borrowers may also be able to finance vacation homes or investment properties.

  • Lenders may have specific requirements for each type of property, such as minimum square footage o...read more

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Q48. Types of mortgage

Ans.

Types of mortgage include fixed-rate, adjustable-rate, FHA, VA, and jumbo loans.

  • Fixed-rate mortgages have a set interest rate for the life of the loan.

  • Adjustable-rate mortgages have a variable interest rate that can change over time.

  • FHA loans are backed by the Federal Housing Administration and have lower down payment requirements.

  • VA loans are for veterans and active-duty military members and offer low or no down payment options.

  • Jumbo loans are for high-value properties and h...read more

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Q49. How is the work culture?

Ans.

The work culture is professional and collaborative.

  • The organization values teamwork and encourages open communication.

  • Employees are expected to maintain a high level of professionalism.

  • There is a focus on continuous learning and development.

  • The work environment is fast-paced and dynamic.

  • The company promotes work-life balance and employee well-being.

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Q50. Are you able to source current account from open market

Ans.

Yes, I have experience in sourcing current accounts from the open market.

  • Yes, I have successfully sourced current accounts from the open market in my previous roles.

  • I have a strong network and understanding of the market to identify potential current account customers.

  • I am skilled in market research and lead generation to attract new current account clients.

  • I have experience in developing strategies to target specific customer segments for current account acquisition.

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Q51. Which is bank products

Ans.

Bank products are financial services offered by banks to their customers.

  • Savings accounts

  • Checking accounts

  • Credit cards

  • Personal loans

  • Mortgages

  • Certificates of deposit

  • Investment accounts

  • Business loans

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Q52. Have you built newly height our organisation

Ans.

Yes, I have successfully implemented new strategies and processes to enhance the efficiency and effectiveness of our credit operations.

  • Implemented new credit evaluation tools to streamline the approval process

  • Introduced automated systems for credit monitoring and risk assessment

  • Collaborated with cross-functional teams to improve communication and decision-making

  • Trained staff on updated credit policies and procedures

  • Increased loan approval rates by 15% within the first quarter

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Q53. How many years of experience, do you know sql, what is the change release profile

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Q54. How would you launch a new mutual funds business?

Ans.

To launch a new mutual funds business, research the market, create a strong brand, build a diverse portfolio, and establish partnerships.

  • Conduct market research to identify target audience and competitors

  • Develop a strong brand identity and marketing strategy

  • Build a diverse portfolio of mutual funds to appeal to different investors

  • Establish partnerships with financial advisors and institutions to increase distribution

  • Ensure compliance with regulations and provide transparent r...read more

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Q55. How the eligibility is calculated for loan

Ans.

Loan eligibility is calculated based on factors like credit score, income, employment history, and debt-to-income ratio.

  • Credit score is a major factor in determining loan eligibility

  • Income level plays a significant role in determining the amount of loan one can qualify for

  • Employment history is considered to assess stability and ability to repay the loan

  • Debt-to-income ratio is used to evaluate the borrower's ability to manage monthly payments

  • Other factors like existing debts, ...read more

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Q56. What is the rera and tell me full form

Ans.

RERA stands for Real Estate (Regulation and Development) Act, which aims to regulate the real estate sector and protect the interests of homebuyers.

  • RERA was enacted in 2016 to bring transparency and accountability in the real estate sector.

  • It mandates the registration of real estate projects and real estate agents.

  • RERA also establishes state-level Real Estate Regulatory Authorities (RERAs) to oversee the sector.

  • The Act requires developers to disclose project details, adhere t...read more

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Q57. What r u looking on collateral property

Ans.

I look for collateral property that is valuable, easily marketable, and has a clear title.

  • Value of the property should be sufficient to cover the loan amount

  • Property should be easily marketable in case of default

  • Clear title ensures smooth transfer of ownership in case of foreclosure

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Q58. How to draw pivot? With short cut key.

Ans.

To draw a pivot in Excel, use the shortcut key Alt + D + P.

  • Press Alt + D to open the Data tab in Excel.

  • Then press P to open the PivotTable dialog box.

  • Select the range of data you want to use for the pivot table and choose where you want the pivot table to be placed.

  • Click OK to create the pivot table.

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Q59. How will you manage sales targets

Ans.

I will manage sales targets by setting clear goals, monitoring progress, providing support and guidance to the sales team, and adjusting strategies as needed.

  • Set clear and achievable sales targets

  • Regularly monitor sales performance and progress towards targets

  • Provide support and guidance to the sales team to help them meet their targets

  • Analyze sales data to identify areas for improvement and adjust strategies accordingly

  • Implement effective sales strategies and tactics to maxi...read more

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Q60. What is the Meaning of PIP

Ans.

PIP stands for Performance Improvement Plan, a tool used by employers to help employees improve their performance.

  • PIP is a formal process that outlines specific goals and expectations for an employee to meet within a certain timeframe.

  • It is often used as a last resort before termination and can be initiated by either the employer or the employee.

  • The plan typically includes regular check-ins and progress updates to ensure the employee is on track to meet the goals.

  • Examples of ...read more

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Q61. How to handle a customer who are unreachable

Ans.

Attempt to reach out through different communication channels, escalate if necessary

  • Try calling the customer multiple times at different times of the day

  • Send emails or letters to the customer's address on file

  • Reach out to any alternate contacts provided by the customer

  • Consider escalating to a supervisor or manager if all attempts fail

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Q62. How you will onboard new customer?

Ans.

New customers will be onboarded through a personalized welcome email, followed by a phone call to ensure their satisfaction.

  • Send a personalized welcome email with information about the company and its products/services.

  • Follow up with a phone call to answer any questions and ensure customer satisfaction.

  • Provide resources such as user guides or tutorials to help customers get started.

  • Offer promotions or discounts to incentivize customers to make their first purchase.

  • Collect fee...read more

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Q63. Describe it on the basis of example

Ans.

An audit analyst is responsible for examining financial records and ensuring compliance with regulations.

  • An audit analyst reviews financial statements, invoices, and other financial documents.

  • They analyze financial data to identify errors, discrepancies, or potential fraud.

  • They assess internal controls and make recommendations for improvement.

  • They may conduct interviews with employees and gather evidence to support their findings.

  • Examples of audit analyst tasks include reconc...read more

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Q64. How to remove text from given case no.

Ans.

To remove text from a given case no., use string manipulation techniques.

  • Use string functions like substring or replace to remove text from the case no.

  • Identify the specific text to be removed and use the appropriate function to eliminate it.

  • Ensure that the remaining case no. is still valid and accurate after removing the text.

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Q65. Disease claims with nominations or without nominations processing.

Ans.

Disease claims with or without nominations processing

  • Disease claims with nominations require verification of the nominee's relationship with the policyholder

  • Without nominations, the claim amount is paid to the legal heirs of the policyholder

  • Processing of claims with nominations is faster as the nominee is already identified

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Q66. What are the products you were handling

Ans.

I have experience handling a variety of financial products including loans, credit cards, savings accounts, and investment products.

  • Loans

  • Credit cards

  • Savings accounts

  • Investment products

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Q67. How you convinced the customer

Ans.

I convinced the customer by understanding their needs and presenting a tailored solution.

  • Conducted thorough research on the customer's industry and pain points

  • Listened actively to the customer's concerns and requirements

  • Presented a customized solution that addressed their specific needs

  • Provided clear and concise explanations of the benefits of our solution

  • Followed up regularly to ensure customer satisfaction

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Q68. However plan you business sourcing

Ans.

Our business sourcing plan involves identifying potential partners, conducting market research, and building relationships through networking.

  • Identify potential partners through market research

  • Conduct thorough market research to understand industry trends and competition

  • Build relationships through networking events and industry conferences

  • Utilize online resources such as LinkedIn and industry forums to connect with potential partners

  • Develop a clear understanding of our compan...read more

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Q69. How to achieve business targets

Ans.

Achieving business targets requires setting clear goals, creating a strategic plan, monitoring progress, and making adjustments as needed.

  • Set specific, measurable, achievable, relevant, and time-bound (SMART) goals

  • Develop a strategic plan outlining steps to reach targets

  • Regularly monitor progress and make adjustments as needed

  • Motivate and empower team members to contribute towards achieving targets

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Q70. How to buld a team for better performance

Ans.

Building a high-performing team involves clear communication, setting goals, fostering collaboration, and providing support.

  • Clearly define roles and responsibilities

  • Set specific and achievable goals

  • Encourage open communication and feedback

  • Promote teamwork and collaboration

  • Provide necessary resources and support

  • Recognize and reward individual and team achievements

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Q71. How to find Fraud cases

Ans.

Fraud cases can be found by analyzing transaction patterns and conducting thorough investigations.

  • Analyze transaction patterns for any unusual activity

  • Conduct thorough investigations of suspicious transactions

  • Use fraud detection software to flag potential cases

  • Monitor customer behavior for any red flags

  • Stay up-to-date on industry trends and common fraud schemes

  • Collaborate with law enforcement and other financial institutions to share information

  • Train employees on fraud preven...read more

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Q72. What is diode , what's resistance

Ans.

A diode is a semiconductor device that allows current to flow in one direction only. Resistance is the measure of opposition to the flow of current in a material.

  • Diode is a two-terminal electronic component that conducts current primarily in one direction.

  • It has a low resistance in the forward direction and high resistance in the reverse direction.

  • Resistance is measured in ohms and is the property of a material that opposes the flow of electric current.

  • Diodes are commonly use...read more

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Q73. What is diff between delete and truncket

Ans.

Delete removes rows from a table while truncate removes all rows and resets the table.

  • Delete is a DML command while truncate is a DDL command.

  • Delete can be rolled back while truncate cannot be rolled back.

  • Delete is slower than truncate as it logs each row deletion while truncate does not.

  • Delete can have a WHERE clause to specify which rows to delete while truncate deletes all rows.

  • Example: DELETE FROM table_name WHERE column_name = value;

  • Example: TRUNCATE TABLE table_name;

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Q74. how to know customer potential.

Ans.

Customer potential can be determined by analyzing their financial history, credit score, payment behavior, and industry trends.

  • Analyze customer's financial history to assess their ability to make payments on time.

  • Evaluate customer's credit score to understand their creditworthiness.

  • Monitor customer's payment behavior to identify any red flags or potential risks.

  • Consider industry trends and economic factors that may impact customer's ability to pay.

  • Use predictive analytics and...read more

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Q75. What do you know about credit card ?

Ans.

A credit card is a payment card issued by a financial institution that allows the cardholder to borrow funds to pay for goods and services.

  • Credit cards have a credit limit, which is the maximum amount of money that can be borrowed

  • Cardholders are required to pay back the borrowed amount, usually with interest if not paid in full by the due date

  • Credit cards often come with rewards programs, cashback offers, and other benefits to incentivize usage

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Q76. What's about sale your product

Ans.

I excel in selling our product by understanding customer needs, highlighting key features, and providing exceptional customer service.

  • Understand customer needs and tailor product benefits to meet those needs

  • Highlight key features and advantages of the product

  • Provide exceptional customer service to build trust and loyalty

  • Offer personalized recommendations based on customer preferences

  • Utilize effective sales techniques such as upselling and cross-selling

  • Follow up with customers...read more

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Q77. Application support both UAT and production

Ans.

Application support involves providing assistance and troubleshooting for both UAT (User Acceptance Testing) and production environments.

  • Application support engineers are responsible for resolving issues and providing technical support for applications in both UAT and production environments.

  • They ensure that applications are functioning properly and troubleshoot any issues that arise during testing or in the live production environment.

  • They work closely with developers, teste...read more

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Q78. How to handle application downtime

Ans.

To handle application downtime, it is important to have a plan in place to quickly identify and resolve the issue.

  • Implement monitoring tools to detect downtime as soon as possible

  • Have a documented incident response plan outlining steps to take during downtime

  • Utilize redundancy and failover systems to minimize impact on users

  • Communicate with stakeholders about the downtime and provide updates on the resolution progress

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Q79. Work life knows or not process of product

Ans.

Yes, I am familiar with the process of product development in the workplace.

  • I have experience in managing product portfolios and overseeing the development process.

  • I am knowledgeable about market research, product design, testing, and launch strategies.

  • I have worked closely with cross-functional teams to ensure successful product development.

  • I have a track record of delivering products on time and within budget.

  • I stay updated on industry trends and best practices in product m...read more

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Q80. What is LTV in home loan?

Ans.

LTV stands for Loan-to-Value ratio in home loan.

  • LTV is the ratio of the loan amount to the appraised value of the property.

  • It is used by lenders to determine the risk of the loan.

  • Higher LTV means higher risk for the lender.

  • Lenders usually have a maximum LTV they are willing to lend.

  • For example, if a property is appraised at $100,000 and the loan amount is $80,000, the LTV is 80%.

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Q81. Standard costing types

Ans.

Standard costing types are predetermined, normal, and basic.

  • Predetermined standard costing involves setting standard costs in advance based on estimates.

  • Normal standard costing uses historical data to determine standard costs.

  • Basic standard costing uses the simplest form of standard costs without considering any variations.

  • Examples: Predetermined - setting standard labor cost per hour for a specific task, Normal - using average material cost per unit based on past purchases, ...read more

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Q82. What documents is required to do kyc

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Q83. Process of mortgage property possession

Ans.

The process of mortgage property possession involves legal procedures to transfer ownership from the borrower to the lender in case of default.

  • The lender must first send a notice of default to the borrower.

  • If the borrower fails to cure the default, the lender can initiate foreclosure proceedings.

  • Foreclosure can be done through judicial or non-judicial means depending on the state laws.

  • Once the foreclosure is complete, the lender can take possession of the property and sell it...read more

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Q84. Defination of Current account and Saving Account

Ans.

Current account is a type of bank account that is used for frequent transactions, while savings account is used for saving money.

  • Current account is mainly used by businesses and individuals who have high transaction volumes.

  • Savings account is used to save money and earn interest on the deposited amount.

  • Current account usually has higher fees and charges compared to savings account.

  • Savings account has restrictions on the number of withdrawals and transactions that can be made ...read more

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Q85. What is OSI? , TCP, UDP

Ans.

OSI (Open Systems Interconnection) is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven layers.

  • OSI model consists of 7 layers: Physical, Data Link, Network, Transport, Session, Presentation, Application

  • TCP (Transmission Control Protocol) is a connection-oriented protocol that guarantees reliable and ordered delivery of data.

  • UDP (User Datagram Protocol) is a connectionless protocol that does not guarantee delivery of d...read more

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Q86. What is Valuation & its process.

Ans.

Valuation is the process of determining the worth of an asset or company.

  • Valuation involves analyzing various factors such as financial statements, market trends, and industry comparisons.

  • Common methods of valuation include discounted cash flow (DCF), comparable company analysis, and precedent transactions.

  • Valuation is important for determining the fair market value of a business for mergers and acquisitions, investments, and financial reporting.

  • Valuation can also be used to ...read more

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Q87. What is the role of Technical Officers.

Ans.

Technical Officers play a crucial role in providing technical support and expertise in various fields.

  • Provide technical support and expertise in their area of specialization

  • Troubleshoot technical issues and provide solutions

  • Conduct research and analysis to improve technical processes

  • Collaborate with other team members to implement technical solutions

  • Stay updated on latest technological advancements and trends

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Q88. Currently which location handle ?

Ans.

I currently handle collections for multiple locations across the region.

  • I oversee collections for branches in City A, City B, and City C.

  • I manage a team that handles collections for various locations within the company.

  • I am responsible for coordinating collections efforts at different sites to ensure timely payments.

  • I work closely with branch managers to address any collection issues at specific locations.

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Q89. How to do collection

Ans.

Collection is the process of recovering unpaid debts from customers or clients.

  • Establish clear payment terms and communicate them to customers

  • Send timely and regular reminders to customers about their outstanding debts

  • Implement a systematic follow-up process to track and escalate overdue payments

  • Utilize various collection techniques such as phone calls, emails, and letters

  • Negotiate payment plans or settlements with customers who are unable to pay in full

  • Maintain accurate reco...read more

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Q90. What is web api and it's advantages

Ans.

Web API is a set of protocols and tools for building web applications and services.

  • Allows communication between different software systems

  • Enables developers to create new applications using existing data and functionality

  • Improves scalability and flexibility of web applications

  • Examples: Google Maps API, Twitter API, Facebook API

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Q91. What is OSPF? How it works?

Ans.

OSPF (Open Shortest Path First) is a routing protocol used to find the best path for data packets in a network.

  • OSPF is a link-state routing protocol that uses Dijkstra's algorithm to calculate the shortest path to each network.

  • It operates within an autonomous system (AS) and exchanges routing information using link-state advertisements (LSAs).

  • OSPF routers build a topology map of the network and use this information to determine the best path to each destination.

  • It supports VL...read more

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Q92. Process of locker operations?

Ans.

Locker operations involve a process of secure storage and retrieval of personal belongings.

  • Customers are assigned a locker and given a unique key or code to access it.

  • The locker is secured with a lock or electronic system.

  • Customers can deposit or withdraw items as needed.

  • The locker area is monitored for security purposes.

  • Regular maintenance and cleaning of lockers is necessary.

  • Examples include gym lockers, airport luggage storage, and bank safe deposit boxes.

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Q93. Why banking reasons !!

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Q94. 1.S.17 of limitation act 2. What is BG?

Ans.

S.17 of Limitation Act deals with effect of fraud or mistake on limitation period. BG stands for Bank Guarantee.

  • S.17 of Limitation Act provides that the limitation period for a suit will be extended if the plaintiff was prevented from filing the suit due to fraud or mistake.

  • BG or Bank Guarantee is a type of financial instrument issued by a bank on behalf of a customer, promising to pay a certain amount to a third party in case the customer fails to fulfill their contractual o...read more

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Q95. 3 Number of policy

Ans.

The number of policies depends on the company's size, industry, and risk appetite.

  • The number of policies should be sufficient to cover all potential risks.

  • Policies should be regularly reviewed and updated to ensure they are still relevant.

  • Examples of policies include data protection, health and safety, and anti-discrimination.

  • The number of policies may vary depending on the company's location and legal requirements.

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Q96. Role and Responibility in previous oranization

Ans.

Managed a team of sales representatives, developed sales strategies, and achieved sales targets.

  • Led a team of 10 sales representatives in driving sales growth

  • Developed and implemented sales strategies to increase market share

  • Achieved 120% of sales targets for three consecutive quarters

  • Provided training and support to team members to improve performance

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Q97. What is leverage ratio

Ans.

Leverage ratio is a financial metric that measures the proportion of debt used to finance a company's assets.

  • Leverage ratio indicates the level of financial risk a company carries.

  • It is calculated by dividing total debt by total assets.

  • A higher leverage ratio indicates higher financial risk and vice versa.

  • For example, if a company has $500,000 in debt and $1,000,000 in assets, the leverage ratio would be 0.5.

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Q98. What is Credit report

Ans.

A credit report is a detailed record of an individual's credit history, including credit accounts, payment history, and credit inquiries.

  • Contains information on credit accounts, such as credit cards, loans, and mortgages

  • Shows payment history, including on-time payments and late payments

  • Includes details on credit inquiries made by lenders or creditors

  • May also include public records such as bankruptcies or liens

  • Used by lenders to assess an individual's creditworthiness

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Q99. Do you know about bank??

Ans.

Yes, I know about banks.

  • I am familiar with the various banking products and services offered by banks.

  • I understand the importance of maintaining customer relationships and providing excellent customer service.

  • I am aware of the regulatory requirements and compliance measures that banks must adhere to.

  • I have experience working in a banking environment and am comfortable with the day-to-day operations of a bank.

  • For example, I am familiar with opening and closing accounts, proces...read more

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Q100. Share proud movement of your cureent company

Ans.

Our current company is proud of its recent expansion into international markets.

  • We have successfully launched our products in several countries, including Japan and Australia.

  • Our sales have increased significantly since expanding globally.

  • We have formed partnerships with local distributors and manufacturers to ensure the highest quality products for our customers.

  • Our team has worked tirelessly to navigate the complex regulations and cultural differences in each new market.

  • We ...read more

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