Athena BPO Sales Executive Interview Questions and Answers for Experienced

Q1. Introduce yourself
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Q1. What is the difference between 0 and o
Ans. 
0 is a numerical digit while o is a letter of the alphabet.
• 0 is used in numerical operations while o is used in spelling words.

• 0 has no curves while o has a circular shape.

• 0 is usually written with a dot in the center while o is not.

• In some fonts, 0 and o may look similar, causing confusion.
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Q1. Helo my name is kishan yadav i am working Commutation
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Q2. Helo my name is kishan yadav i am working Communication
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Q3. BCA pursuing mai abhi ingou se kar rha abhi maine start kiya hai
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Q4. It Department i want to go it department
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Q5. I want become a software engineer it department i want go it department
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Q1. Tell Me About YourSelf
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Q2. Tell Me about your hobbies
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Q3. Tell me why i hire you
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Q4. Tell me your weakness
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Q5. Tell me how you serve your skills to customer's
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Q1. Tell me about your self
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Good and easy test. Maths and some reasoning questions.

Q1. What do you understand by Customer care executive
Ans. 
A customer care executive is responsible for providing assistance and support to customers regarding products or services.
• Responsible for addressing customer inquiries and resolving issues

• Provide information about products or services

• Assist customers with placing orders or making changes to existing orders

• Handle complaints and ensure customer satisfaction

• Maintain records of customer interactions and transactions
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Q2. Explain your hurdles in the Job
Ans. 
My hurdles in the job include adapting to a new team dynamic, learning new technologies, and managing a heavy workload.
• Adapting to a new team dynamic can be challenging, especially if there are communication or personality differences.

• Learning new technologies requires time and effort to become proficient, which can be a hurdle when trying to meet deadlines.

• Managing a heavy workload can lead to stress and burnout if no
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Q1. Self introduction
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Q2. Previous company experience
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English test and basic knowledge test

Q1. Tell me why would you want to work as customer service assistant?
Ans. 
I enjoy helping people and providing excellent customer service.
• I have a passion for assisting others and ensuring their needs are met.

• I have strong communication and problem-solving skills.

• I thrive in a fast-paced environment and enjoy the challenge of resolving customer issues.

• I have previous experience in customer service roles and have received positive feedback from customers.

• I believe in the importance of buildin...read more
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Q2. What is your best customer service experience?
Ans. 
My best customer service experience was when I helped a customer resolve a complex issue with their online banking account.
• I patiently listened to the customer's problem and empathized with their frustration.

• I asked probing questions to gather all the necessary information to understand the issue.

• I researched and explored different solutions to find the best resolution.

• I communicated the steps clearly to the customer a...read more
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