American Express Global Business Travel Interview Questions and Answers

Q1. Related to JD and resume
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Q1. Workload calculation
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Q2. What is occupancy & utilization in wfm
Ans. 
Occupancy is the percentage of time agents are handling contacts while utilization is the percentage of time agents are available to handle contacts.
• Occupancy measures how much time agents are busy handling contacts

• Utilization measures how much time agents are available to handle contacts

• Occupancy and utilization are important metrics in workforce management

• Occupancy and utilization can be used to identify staffing nee...read more
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They asked me two coding questions:
1.) Floyd's cycle finding problems
2.) Two-pointer-related question

They asked me two coding questions:
1.) Check if the given binary tree is good
Conditions: If any binary tree from root to a child node element is in ascending order is a good binary tree.
2.) Given the linked list find if there is 'Y' formation in it.

Q1. SDLC, SCRUM master, Agile module.
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Q1. I got called about a salary discussion.
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Q1. What are your current responsibilities
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Q2. What would you do if you are kept alone in your shift and there is an urgent situation
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Q3. Have you worked on Sabre
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Write a SOP on what you will do if People searching for hotels in Paris is getting technical glitche?

Q1. If yours a fresher then you can expect the below questions. 1 explain about your project. 2 how does B2B travel works 3 how many mergers has GBT gone through in the past 5 years
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