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American Express Global Business Travel WFM Analyst Interview Questions and Answers
Updated
20 Mar 2023
American Express Global Business Travel WFM Analyst Interview Experiences
1 interview found
Anonymous
Interview experience
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical
(2 Questions)
- Q1. Workload calculation
- Q2. What is occupancy & utilization in wfm
- Ans.
Occupancy is the percentage of time agents are handling contacts while utilization is the percentage of time agents are available to handle contacts.
Occupancy measures how much time agents are busy handling contacts
Utilization measures how much time agents are available to handle contacts
Occupancy and utilization are important metrics in workforce management
Occupancy and utilization can be used to identify staffing nee...
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Interview Preparation Tips
Interview preparation tips for other job seekers - It was good who have knowledge of scheduling & WFM
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Interview Tips & Stories
2w (edited)
frozencricket
·
works at
Cognizant
Office Letter from PWC
Hi Everyone,
I am a ServiceNow Developer with 2.5 years of Experience.I got selected in PWC for ServiceNow Developer Associate Role. It's been 20 days and I have not received the Offer letter yet. When can I expect and should I do anything?
Also CTC in my current organisation is 6.75 LPA and PWC offered 10.5 LPA . Should I have asked for more ?
Please pour your thoughts .
Thank you
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Interview experience
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - depending on work profile
(2 Questions)
- Q1. Can you elaborate on your past experiences with previous cases?
- Q2. Question related to visa and routine work.
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Interview Preparation Tips
Interview preparation tips for other job seekers - I don't have any opinion.
Round 1 - Resume Shortlist
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical
(1 Question)
- Q1. Amadeus related all questions
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Interview Preparation Tips
Interview preparation tips for other job seekers - Operation team leader, managing team, couching new joinings
American Express Global Business Travel Interview FAQs
How many rounds are there in American Express Global Business Travel WFM Analyst interview?
American Express Global Business Travel interview process usually has 2 rounds. The most common rounds in the American Express Global Business Travel interview process are Resume Shortlist and Technical.
How to prepare for American Express Global Business Travel WFM Analyst interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at American Express Global Business Travel. The most common topics and skills that interviewers at American Express Global Business Travel expect are Recruitment, Scheduling, Forecasting, ODBC and Service Level.
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American Express Global Business Travel WFM Analyst Interview Process
based on 1 interview
Interview experience
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