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American Express Global Business Travel WFM Analyst Interview Questions and Answers

Updated 20 Mar 2023

American Express Global Business Travel WFM Analyst Interview Experiences

1 interview found

WFM Analyst Interview Questions & Answers

user image Anonymous

posted on 20 Mar 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Workload calculation
  • Q2. What is occupancy & utilization in wfm
  • Ans. 

    Occupancy is the percentage of time agents are handling contacts while utilization is the percentage of time agents are available to handle contacts.

    • Occupancy measures how much time agents are busy handling contacts

    • Utilization measures how much time agents are available to handle contacts

    • Occupancy and utilization are important metrics in workforce management

    • Occupancy and utilization can be used to identify staffing nee...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good who have knowledge of scheduling & WFM

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. They asked me one question.why select in this company.

I applied via Monster and was interviewed in Dec 2017. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. They are asked question tell about yourself in general questions.

Interview Preparation Tips

General Tips: I attend in interview last candidate so just 5 minits faced HR interview.
Skills: Analytical Skills
Duration: 1-4 weeks

I applied via Other and was interviewed in Sep 2018. There were 3 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. As position was for UI developer. So first round was majorly based on HTML and CSS. They were checking the basic concepts.
  • Q2. Questions from JavaScript. Major JavaScript concepts and logical questions.
  • Q3. Main focus was on data structure, travel domain knowledge and optimisation techniques.
  • Q4. Main purpose of this round was to check how updated a person is with new technologies, his willingness to learn new things and attitude towards work.
  • Q5. General discussion and salary negotiation.

Interview Preparation Tips

General Tips: Focus on Data structures.
Skills: GIT, Css, HTML, JavaScript, Communication
Duration: <1 week

I applied via Company Website and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Oops concept, use of throws and exception, test cases for cash withdrawl at atm, booking ticket at railway test cases, spring boot annotations, jdbc questions, sql queries and programs on strings.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well before interview, be free and be yourself don't pretend to be a smart one just keep your confidence and answer all the questions, if you don't know the answer then please let them know.

Interview Preparation Tips

Skill Tips: To crack Yatra interview Java, Data Structures and Algorithms concepts should be clear.
Skills: Java, Data structures, Algorithm
College Name: na

Interview Preparation Tips

Round: Test
Experience: 1. Rotate a matrix by 90 degrees clockwise.( He asked me have you heard of question.I said Yes.Then he asked me to code)2. Find vertical sum of nodes present in same vertical line in binary tree. ( He again asked me have you heard of question. I have heard it but didn’t remember the approach. It took some time and then I started telling my approach.He aasked me to write code and question regarding get sums from left to right , for which I made use of linked hashmap)
Overall It was very cool for me
Total Questions: 2

Round: Test
Experience: 1.Reverse K blocks of nodes in linked list.There are two interviewers this time, probably, guy was senior he was asking me question.He was very particular in coding. Checked every edge case.and asked me evrything.Initially I told the approach and then started coding.2.Find min in stack in O(1)Pretty straightforward written code.Again he checked all edge cases with my code.3. Then asked about counting sort and its code.4. And a simple question on array sorting.

Round: HR Interview
Experience: I thought this was last round as they have said like.She asked me about my strengths and challenges I faced.How I overcame through it1.Basic question on oops concepts.(runtime polymorphism).
2.Design tables for getting all employees under manager. I screwed it little bit.But some how I got answer which I was not satisfied as well.I was expecting result either yes/no.But they called me for another round of interview may be because of my expected salary which was high compared to my previous.

Round: Technical Interview
Experience: 1.Given “aaabbbccc” it should return “a3b3c3″ in place. Initially I explained brute force approach then he said array has 2n space.I was able to remember approach for quicksort and started explaining after which I grew confident on it.He was satisfied.Questions on time complexity of algo and space complexity discussions.2.Again a question on OOPs.This time I was completely wrong in answering it.I thought interview with yatra was closing for me.He was not satisified much with this.Luckily, there was another round with manager.

Round: Other Interview
Experience: 1.He asked me to find words which are having particular pattern.Then I said it was KMP algo. Can I explain it ?? I started explaining approach, may be he was busy with something, he asked me to write pseudo code.He left the room for 15 mins then he came back I had almost completed the code, which he was satisified.Some basic questions on spring ( my previous work was related to it). Then my expected salary and my position If I got selected in yatra were discussed.

College Name: NA

I applied via Recruitment Consultant and was interviewed before Nov 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Core java question with coding skill

Interview Preparation Tips

Interview preparation tips for other job seekers - Core Java,Spring Boot,Angular

I applied via Naukri.com and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me something about yourself
  • Ans. 

    I am a highly motivated and experienced professional with a strong background in management.

    • I have over 5 years of experience in leadership roles, including 2 years as a supervisor at my previous company.

    • I have a proven track record of successfully managing teams and achieving targets.

    • I am skilled in problem-solving, decision-making, and conflict resolution.

    • I have excellent communication and interpersonal skills, which...

  • Answered by AI
  • Q2. Where do you see yourself 5 years from now
  • Ans. 

    In 5 years, I see myself as a successful Assistant Manager, leading a team and contributing to the growth of the company.

    • Leading a team of motivated individuals

    • Implementing strategies to improve efficiency and productivity

    • Contributing to the growth and success of the company

    • Continuing to develop my leadership and management skills

    • Building strong relationships with colleagues and stakeholders

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and focus on answering all questions with honesty

I applied via Referral and was interviewed before Aug 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What are your weekness

Interview Preparation Tips

Interview preparation tips for other job seekers - The question is to show ur negative points but convert it into positive one and show ur strength

American Express Global Business Travel Interview FAQs

How many rounds are there in American Express Global Business Travel WFM Analyst interview?
American Express Global Business Travel interview process usually has 2 rounds. The most common rounds in the American Express Global Business Travel interview process are Resume Shortlist and Technical.
How to prepare for American Express Global Business Travel WFM Analyst interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at American Express Global Business Travel. The most common topics and skills that interviewers at American Express Global Business Travel expect are Recruitment, Scheduling, Forecasting, ODBC and Service Level.
What are the top questions asked in American Express Global Business Travel WFM Analyst interview?

Some of the top questions asked at the American Express Global Business Travel WFM Analyst interview -

  1. What is occupancy & utilization in ...read more
  2. Workload calculat...read more

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American Express Global Business Travel WFM Analyst Interview Process

based on 1 interview

Interview experience

4
  
Good
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