Senior Travel Counsellor Interview Questions and Answers

The reissuance process involves cancelling the original ticket and issuing a new one with updated information.

• Cancel the original ticket using the appropriate command

• Rebook the ticket with the desired changes

• Issue the new ticket with the updated information

The refund command is used to process a refund for a travel booking.

• The refund command typically involves entering specific details such as the booking reference number, amount to be refunded, and reason for the refund.

• Example: Refund command for booking reference number XYZ123, refund amount $100, reason for refund - cancellation.

Understanding routing of flights and GDS is crucial for Senior Travel Counsellors to efficiently plan and book travel itineraries.

• Routing of flights refers to the path a flight takes from origin to destination, including any layovers or connections.

• GDS (Global Distribution System) is a computerized network used by travel agents to access real-time information on flights, hotels, car rentals, etc.

• Knowledge of GDS systems like Amadeus, Sabre, and Travelport is essential for eff...read more