Amazon Customer Care Executive Interview Questions, Process, and Tips for Experienced

Story telling, typing, emai writhing, and repat sentences

Q1. What was you last job Experiance role?
Ans. I have work as a customer care service in tata sky. I love to help the cust attending to there problems. I have a great experience with cust.
Answered Anonymously
Add your answer

Q1. Salary questions
Add your answer
Q2. How long would you like to work with us?
Add your answer
Q3. I would like to work as a perminent.
Add your answer

Q1. Grammer question
Add your answer

Q1. Customer related questions
Add your answer

Q1. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes being attentive, empathetic, and patient with customers.

• Examples of customer service include answering phone calls, responding to emails, and assisting customers in person.

• ...read more
Answered by AI
View 1 more answer
Q2. Who to help customer problem
Ans. 
Customer Care Executives help customers with their problems by providing solutions and assistance.
• Listen actively to the customer's issue

• Empathize with the customer's situation

• Offer solutions or alternatives to resolve the problem

• Follow up to ensure the issue is resolved satisfactorily
Answered by AI
Add your answer

Q1. Who to help customer problem
Ans. 
Customer Care Executives help customers with their problems by providing solutions and assistance.
• Listen actively to the customer's issue

• Empathize with the customer's situation

• Offer solutions or alternatives to resolve the problem

• Follow up to ensure the issue is resolved to the customer's satisfaction
Answered by AI
Add your answer
Q2. How to explain about product
Ans. 
To explain about a product, focus on its features, benefits, and how it solves the customer's problem.
• Highlight key features of the product

• Explain the benefits of using the product

• Provide examples of how the product can be used in real-life scenarios

• Address any potential concerns or questions the customer may have
Answered by AI
Add your answer

Q1. Who to listen the customer problem
Ans. 
Listen to the customer problem attentively and empathetically to understand their concerns.
• Listen actively without interrupting

• Show empathy and understanding

• Ask clarifying questions to fully understand the issue

• Repeat back the problem to ensure understanding

• Offer solutions or escalate to higher authority if needed
Answered by AI
View 1 more answer

Q1. About support problem
Add your answer

Groom Yourself for GD. ...
Take Clarifications if Required Beforehand. ...
Always Carry Pen and Notebook. ...
Initiate the Discussion if Possible. ...
Maintain Eye Contact while Speaking. ...
Be A Good Listener in Group Discussion. ...
Speak well and Aloud. ...
Maintain Decorum.

An aptitude test is a way for employers to assess a candidate's abilities through a variety of different testing formats. Aptitude tests will test your ability to perform tasks and react to situations at work. This includes problem-solving, prioritisation and numerical skills, amongst other things.

Q1. What are your salary expectations?
Add your answer
Q2. What is your family background?
Add your answer
Q3. Share details of your previous job.
Add your answer
Q4. Where do you see yourself in 5 years?
View 3 more answers
Q5. What are your strengths and weaknesses?
Add your answer
Q6. Tell me about yourself.
Add your answer

Just English aptitude

Q1. He meet after clearing
Add your answer
Q2. Regular questions
Add your answer