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Amazon Customer Care Executive Interview Questions, Process, and Tips
Top Amazon Customer Care Executive Interview Questions and Answers
- Q1. What is customer service, how do we deal with customer service
- Q2. can you communicate with customers of rage behaviour in very calming tone
- Q3. What is HR in India?
Amazon Customer Care Executive Interview Experiences
63 interviews found
Anonymous
I was interviewed in Jun 2022.
(2 Questions)
- Q1. What is customer service
- Ans.
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It includes being attentive, empathetic, and patient with customers.
Examples of customer service include answering phone calls, responding to emails, and assisting customers in person.
...
- Q2. Who to help customer problem
- Ans.
Customer Care Executives help customers with their problems by providing solutions and assistance.
Listen actively to the customer's issue
Empathize with the customer's situation
Offer solutions or alternatives to resolve the problem
Follow up to ensure the issue is resolved satisfactorily
(2 Questions)
- Q1. Who to help customer problem
- Ans.
Customer Care Executives help customers with their problems by providing solutions and assistance.
Listen actively to the customer's issue
Empathize with the customer's situation
Offer solutions or alternatives to resolve the problem
Follow up to ensure the issue is resolved to the customer's satisfaction
- Q2. How to explain about product
- Ans.
To explain about a product, focus on its features, benefits, and how it solves the customer's problem.
Highlight key features of the product
Explain the benefits of using the product
Provide examples of how the product can be used in real-life scenarios
Address any potential concerns or questions the customer may have
(1 Question)
- Q1. Who to listen the customer problem
- Ans.
Listen to the customer problem attentively and empathetically to understand their concerns.
Listen actively without interrupting
Show empathy and understanding
Ask clarifying questions to fully understand the issue
Repeat back the problem to ensure understanding
Offer solutions or escalate to higher authority if needed
(1 Question)
- Q1. About support problem
Interview Preparation Tips
Selected
I applied via Campus Placement and was interviewed in Nov 2024. There were 3 interview rounds.
Group discussion is the best.
(2 Questions)
- Q1. What is your responsibility
- Q2. I will the best product
(2 Questions)
- Q1. What is the best time
- Q2. What is the fascible
I applied via Company Website and was interviewed in Aug 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about your self.
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong focus on providing exceptional service
Empathetic and dedicated approach
Excellent communication skills
- Q2. Tell me about your experience.
- Ans.
I have over 5 years of experience in customer care roles, handling inquiries, resolving issues, and providing excellent service.
Worked in a call center for a telecommunications company
Managed customer accounts and provided technical support
Received positive feedback for my problem-solving skills
Trained new team members on customer service best practices
Interview Preparation Tips
- Prepare for your long term goals
- And be fluent while speaking
Selected
I applied via Recruitment Consulltant and was interviewed in Nov 2024. There were 2 interview rounds.
Take training through YouTube.
(3 Questions)
- Q1. Can you describe your background and experience? What motivates you to join Amazon?
- Q2. Why we should hire you
- Q3. What is bpo and why bpo
Amazon interview questions for designations
Selected
I applied via Walk-in and was interviewed in Apr 2024. There were 2 interview rounds.
(3 Questions)
- Q1. Company kaisi hai ?
- Q2. Company me work form home hay kay ?
- Q3. Company me Kitna payment hay
(4 Questions)
- Q1. Company mein Sab machine barabar kam kar rahi hai kya ?
- Q2. Yes work very simple
- Q3. Work form home hay kay ?
- Q4. Company me Kitna payment hay ?
Get interview-ready with Top Amazon Interview Questions
Selected
I applied via Company Website and was interviewed in Jun 2024. There were 2 interview rounds.
An aptitude test is a way for employers to assess a candidate's abilities through a variety of different testing formats. Aptitude tests will test your ability to perform tasks and react to situations at work.
An aptitude test is a way for employers to assess a candidate's abilities through a variety of different testing formats. Aptitude tests will test your ability to perform tasks and react to situations at work.
Interview Preparation Tips
- Customer Service
Selected
I applied via AmbitionBox and was interviewed in Apr 2024. There was 1 interview round.
(5 Questions)
- Q1. How to talk to the HR ?
- Ans. Hi! Please keep these things in mind to talk to the HR properly. Greet the HR on the call and introduce yourself politely. Example: “Hello Ma'am, I am divyanshi ” Answer all the questions asked by the HR and then confirm the date, time and location of your interview.
- Q2. Hi! Please keep these things in mind to talk to the HR properly.
- Q3. Greet the HR on the call and introduce yourself politely. Example: “Hello Ma'am, I am divyanshi ”
- Q4. Make Company Culture the Focus. ...
- Q5. Encourage Face to Face Communication. ...
Interview Preparation Tips
- Goal setting
- Physical Education
- Certifications skiil
Selected
I applied via Company Website and was interviewed in Sep 2023. There were 7 interview rounds.
Aptitude test is an exam used to determine an individual's skill or propensity to succeed in a given activity
Coding test assessments that are designed to evaluate a developer's coding skills and aptitude.
A group discussion is a discussion between a group of participants on a given subject.
An assignment is a task that someone in authority has asked you to do
A case study is a great way to learn more about complex situations, and you can evaluate how various people responded in that situation.
(7 Questions)
- Q1. What HR means ?
- Ans. The division of a business responsible for finding, recruiting, screening, and training job applicants.
- Q2. What is the full name of HR?
- Ans. The Full name of HR Human Resources.
- Q3. What is HR in India?
- Ans.
HR in India refers to the Human Resources department in organizations responsible for managing employee relations, recruitment, training, and development.
HR in India plays a crucial role in recruitment, onboarding, and training of employees.
They are responsible for managing employee relations, resolving conflicts, and ensuring a positive work environment.
HR departments in India also handle performance appraisals, compe...
- Q4. Is HR a stressful job
- Ans. HR a stressful job a 84 percent said they regularly felt stressed.
- Q5. Who is the father of HR?
- Ans. The father of HR George Elton Mayo.
- Q6. Who is HR in office?
- Ans. HR in office responsible for screening, recruiting, and training employees, as well as implementing employee processes
- Q7. What is the minimum salary of HR?
- Ans. The minimum salary of HR ₹ 2.8 Lakhs to ₹ 18.0 Lakhs with an average annual salary of ₹ 12.0 Lakhs.
(5 Questions)
- Q1. Who is a One on One?
- Ans. Meetings between two individuals, usually a manager and a direct report or team member.
- Q2. When was One on One made?
- Q3. How long did One on One air? The series aired on UPN from September 3, 2001 to May 15, 2006
- Ans. September 3, 2001 to May 15 ,2006 from UPN
- Q4. What should happen in a one-on-one?
- Ans.
A one-on-one is a meeting between two individuals to discuss specific topics or issues.
A one-on-one should provide an opportunity for open and honest communication.
Both parties should actively listen and engage in the conversation.
It should be a safe space for sharing feedback, concerns, and ideas.
The meeting should have a clear agenda and goals.
Follow-up actions and next steps should be discussed and agreed upon.
- Q5. What does the phrase One on One mean?
- Ans.
One on One means a private meeting or conversation between two individuals.
Refers to a personal and direct interaction between two people
Usually involves a focused discussion or exchange of information
Common in coaching sessions, interviews, or counseling
Allows for undivided attention and deeper communication
Interview Preparation Tips
- Job Posting
- Job Scheduling
- JobTrac
- Job Safety Analysis
- Job Evaluation
- Present Job
Thank you 😊
I applied via Campus Placement
(1 Question)
- Q1. Be confident and good communication
(3 Questions)
- Q1. What is the ?
- Q2. What is the above statement?
- Ans.
The question is asking the interviewee to explain a given statement.
Explain the meaning or interpretation of the statement provided.
Provide examples or scenarios to illustrate the statement.
Demonstrate understanding and communication skills in explaining the statement.
- Q3. What will be the product?
- Ans.
The product will be a customer care software solution designed to streamline communication between customers and the company.
The product will include features such as ticketing system, live chat support, knowledge base, and customer feedback management.
Examples of similar products include Zendesk, Freshdesk, and Intercom.
The software will be customizable to suit the specific needs of different companies and industries.
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed in Jan 2024. There were 2 interview rounds.
(4 Questions)
- Q1. My self Only My education My Skils
- Q2. My education My Work Skils My knowledge
- Q3. My knowledge My self
- Q4. My knowledge My lifestyle My education My habes
My behaviour
My education
Interview Preparation Tips
Selected
I applied via Naukri.com
Look at the series:7, 10, 8,11, 9, 12,.... What number should come next...? A10 B 11 C 14 D 7Answer.. A10
Non execution of GST bill might herald end of precent government Answer. Hi, in my point of view, GST implement is a good step which was taken by honourable prime minister Modi but GST implementation is not a proper way. It is not a work which can be done a day for this work government should proper planing. Thanks.
(1 Question)
- Q1. Is T20 Cricket killing Real Cricketing Skills?
- Ans.
T20 Cricket has its own unique style but it does not necessarily kill real cricketing skills.
T20 Cricket promotes aggressive batting and innovative shots.
It requires quick decision-making and adaptability.
Real cricketing skills like technique, patience, and temperament are still valued in longer formats.
T20 Cricket has also led to the emergence of new talents who excel in all formats.
Players like Virat Kohli and Kane W...
Interview Preparation Tips
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Amazon Interview FAQs
The duration of Amazon Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Amazon Customer Care Executive Interview Process
based on 23 interviews in last 1 year
2 Interview rounds
- HR Round
- Technical Round
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Amazon Customer Care Executive Reviews and Ratings
based on 261 reviews
Rating in categories
|
Customer Service Associate
4.1k
salaries
|  ₹0.6 L/yr - ₹6 L/yr |
|
Transaction Risk Investigator
3.1k
salaries
| ₹2.3 L/yr - ₹6.5 L/yr |
|
Associate
2.8k
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| ₹0.8 L/yr - ₹6.7 L/yr |
|
Senior Associate
2.4k
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| ₹2 L/yr - ₹10 L/yr |
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| ₹19 L/yr - ₹33 L/yr |
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