Amazon Interview Questions, Process, and Tips

Q1. Tell me about your self?
Ans. 
I am a dedicated and empathetic customer support executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries and providing solutions in a timely manner

• I have a strong ability to empathize with customers and understand their needs

• I am proficient in using CRM systems and other customer support tools

• I have receiv...read more
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Q2. What is customer support?
Ans. 
Customer support is the assistance and guidance provided to customers before, during, and after they purchase a product or service.
• Customer support involves addressing customer inquiries, issues, and complaints.

• It includes providing information about products or services, troubleshooting technical problems, and offering solutions.

• Customer support can be provided through various channels such as phone, email, live chat,...read more
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Q3. How do you handle an arguing customer?
Ans. 
Stay calm, listen actively, empathize, offer solutions, seek help if needed.
• Remain calm and composed

• Listen actively to understand their concerns

• Empathize with their situation

• Offer solutions or alternatives

• Seek help from a supervisor if necessary
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Q4. How do you respond if you don't know the answer to a customers question?
Ans. 
I would apologize for not knowing the answer, assure the customer I will find out, and then research the solution.
• Apologize for not knowing the answer

• Assure the customer that you will find out the solution

• Research the answer and follow up with the customer
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Q5. What is customer satisfaction?what are the qualities of customer support executive?
Ans. 
Customer satisfaction is the measure of how products or services provided by a company meet or surpass customer expectations.
• Customer satisfaction is achieved when customers' needs and expectations are met or exceeded.

• It involves providing excellent customer service, resolving issues promptly, and building strong relationships with customers.

• Qualities of a customer support executive include good communication skills, e...read more
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Q1. Tell me about your self?
Ans. 
I am a dedicated and empathetic customer support executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries and providing solutions in a timely manner

• I have a strong ability to empathize with customers and understand their needs

• I am proficient in using CRM systems and other customer support tools

• I have receiv...read more
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Q2. What is your strengths and weaknesses?
Ans. 
My strength is my ability to empathize with customers and provide effective solutions. My weakness is that I can sometimes be too detail-oriented.
• Strength: Empathy and effective problem-solving skills

• Weakness: Being overly detail-oriented

• Example: I once spent too much time trying to perfect a customer's issue instead of moving on to the next task.
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Q3. Why do you need a job?
Ans. 
I need a job to support myself financially and to gain valuable experience in customer support.
• To support myself financially

• To gain valuable experience in customer support

• To contribute to a team and help customers with their needs
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Q4. Why should we hire you?
Ans. 
I have a strong background in customer service, excellent communication skills, and a passion for helping customers.
• I have X years of experience in customer support roles

• I am highly skilled in resolving customer issues and providing exceptional service

• I have received positive feedback from previous customers for my professionalism and efficiency

• I am a quick learner and can adapt to new technologies and processes easily
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Q5. Why do you want to join in our organisation?
Ans. 
I am impressed by your company's reputation for excellent customer service and I believe my skills align well with the role.
• Impressed by company's reputation for excellent customer service

• Believe my skills align well with the role
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Q1. Difference b/w cte & temp table in sql & their use case
Ans. 
CTE is a temporary result set defined within a query, while temp table is a physical table created in tempdb for temporary storage.
• CTE stands for Common Table Expression and is defined within a query using the WITH keyword

• CTEs are mainly used for recursive queries, complex queries, or to improve readability of the query

• Temp tables are physical tables created in tempdb for temporary storage of data

• Temp tables are useful...read more
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Q2. Descibe key . indexing in sql
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Q3. Which classification model you used to build this project mentioned in ur cv
Ans. 
I used a Random Forest classification model to build the project mentioned in my CV.
• Random Forest is an ensemble learning method that builds multiple decision trees and merges them together to get a more accurate and stable prediction.

• It is commonly used for classification tasks in machine learning.

• Random Forest can handle large data sets with higher dimensionality and is less prone to overfitting compared to a single
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Q4. Walk me through your cv
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Q5. Your best acheivement/project professionally & academically
Ans. 
Developing a data pipeline to optimize customer segmentation and increase revenue by 20%.
• Designed and implemented a data pipeline using Python and SQL

• Utilized machine learning algorithms to segment customers based on behavior

• Collaborated with cross-functional teams to implement recommendations

• Analyzed results and presented findings to stakeholders
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Diagrammatic reasoning.

Social issues, economic factors, and business dynamics.

Cost of business senior

Q1. What is your name were are you for
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Q2. Tell me what happened in taking
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Q3. What is your advertisement
Ans. 
Our advertisement focuses on the benefits of our sales working capital management services for businesses.
• Highlight how our services can help businesses improve cash flow and optimize working capital

• Emphasize the importance of efficient working capital management in driving business growth

• Include testimonials from satisfied clients to showcase the effectiveness of our services
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Q4. Tell about your self
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Q5. Where are you form
Ans. 
I am from New York City, a bustling metropolis known for its diverse culture and iconic landmarks.
• I am originally from New York City

• I have lived in the city for most of my life

• I am familiar with the fast-paced environment and competitive nature of the city

• I have experience working with clients and businesses in the area
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