Allied Digital Services Desktop Support Engineer Interview Questions, Process, and Tips

TCP stands for Transmission Control Protocol, a core protocol of the Internet protocol suite. It ensures reliable and ordered delivery of data.

• TCP is a connection-oriented protocol that provides reliable communication between devices on a network.

• If my system is under a Trojan attack, the first step I would take is to disconnect the infected system from the network to prevent further spread of the malware.

• OST (Offline ...read more

Troubleshooting options for internet connectivity issues.

• Check if other devices are able to connect to the internet

• Restart the router/modem

• Check if the Ethernet cable is properly connected

• Check if the Wi-Fi password is correct

• Check if the DNS settings are correct

• Run network troubleshooter

• Disable and re-enable network adapter

• Check for any software or firewall blocking internet access

Service tickets are requests for a change or new service, while incident tickets are requests for help with an existing service.

• Service tickets are proactive and planned, while incident tickets are reactive and unplanned.

• Service tickets are often initiated by the IT department, while incident tickets are initiated by end-users.

• Examples of service tickets include requests for new software or hardware, while examples of ...read more

SLA priorities include critical, high, medium, and low.

• Critical priority is for issues that require immediate attention and resolution.

• High priority is for issues that are important but not as urgent as critical issues.

• Medium priority is for issues that are important but can wait for a little while.

• Low priority is for issues that are not urgent and can be resolved at a later time.

• SLA priorities are usually defined in t...read more

A proxy server acts as an intermediary between clients and servers, providing security, anonymity, and caching benefits.

• Proxy servers can be used to filter web content, blocking access to certain websites or types of content.

• They can also improve network performance by caching frequently accessed resources, reducing the need for clients to request them from the server.

• Proxy servers can provide anonymity by masking the ...read more

On an average, I resolve around 20-25 tickets per day.

• I prioritize tickets based on their urgency and impact on business operations.

• I ensure timely resolution of tickets while maintaining quality.

• I also focus on identifying the root cause of the issue to prevent future occurrences.

• Examples: Resolving issues related to software installation, network connectivity, printer configuration, etc.

RJ-45 and RJ-11 connectors differ in the number of pins and the OSI layer they operate on.

• RJ-45 has 8 pins while RJ-11 has 4 or 6 pins.

• RJ-45 operates on the Physical and Data Link layers of the OSI model.

• RJ-11 operates on the Physical layer of the OSI model.

• RJ-45 is used for Ethernet connections while RJ-11 is used for telephone connections.

Workgroup is a peer-to-peer network while domain is a centralized network managed by a domain controller.

• Workgroup is suitable for small networks while domain is suitable for large networks.

• In workgroup, each computer has its own user accounts while in domain, user accounts are managed centrally.

• Domain provides better security and easier management of resources.

• Workgroup does not have a centralized authentication syste...read more

To make a bootable pendrive, use a tool like Rufus or Windows Media Creation Tool.

• Download and install a bootable USB tool like Rufus or Windows Media Creation Tool

• Insert the USB drive and select it in the tool

• Select the ISO file or operating system you want to make bootable

• Click on the 'Start' button and wait for the process to complete

• Once done, restart your computer and boot from the USB drive

OST is an offline Outlook data file used by Exchange Server, while PST is a personal storage file used by Outlook for POP3, IMAP, and web-based mail accounts.

• OST is used by Exchange Server to store a copy of mailbox data on the local computer.

• PST is used by Outlook to store emails, contacts, calendar items, and other data for POP3, IMAP, and web-based mail accounts.

• OST files are synchronized with the Exchange Server wh...read more

OS manages the overall operation of a computer system, while Device Manager manages hardware devices connected to the system.

• OS controls the overall operation of a computer system, including managing resources, running applications, and providing user interface.

• Device Manager is a component of the OS that manages hardware devices connected to the system, allowing users to view and control device settings.

• Examples: Wind...read more

I have a Bachelor's degree in Computer Science and 3 years of experience in desktop support.

• Bachelor's degree in Computer Science

• 3 years of experience in desktop support

I have 5 years of experience in Desktop Support roles.

• 5 years of experience in providing technical support for desktop systems

• Proficient in troubleshooting hardware and software issues

• Experience in setting up and configuring computer systems

• Familiarity with operating systems such as Windows and macOS

• Strong communication and customer service skills

My preferred salary is negotiable based on the responsibilities and benefits offered.

• Salary expectations are based on industry standards and cost of living in the area

• Consider the benefits package offered in addition to base salary

• Open to discussing salary range based on responsibilities and growth opportunities

IP stands for Internet Protocol. It is a unique numerical address assigned to each device connected to a computer network.

• IP is used to identify and locate devices on a network.

• There are two versions of IP: IPv4 and IPv6.

• IPv4 uses a 32-bit address and is the most widely used version.

• IPv6 uses a 128-bit address and provides a larger address space.

• Examples of IP addresses: 192.168.0.1 (IPv4) and 2001:0db8:85a3:0000:0000: