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Allied Digital Services Technical Support Engineer Interview Questions and Answers

Updated 4 Aug 2024

Allied Digital Services Technical Support Engineer Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. How to take remote
  • Ans. 

    To take remote, use remote desktop software like TeamViewer or Remote Desktop Connection.

    • Install remote desktop software on both the local and remote computers.

    • Obtain the remote computer's IP address or ID.

    • Enter the remote computer's IP address or ID in the remote desktop software.

    • Establish a connection and enter the required credentials to access the remote computer.

    • Once connected, you can control the remote computer

  • Answered by AI
  • Q2. How to find critical issue in application
  • Ans. 

    To find critical issues in an application, thorough testing, monitoring, and analyzing user feedback are essential.

    • Perform thorough testing of all functionalities and scenarios

    • Monitor application performance and logs for any anomalies

    • Analyze user feedback and reported issues to prioritize critical issues

    • Use debugging tools and techniques to identify root causes of critical issues

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. What is your profession
  • Ans. 

    I am a Technical Support Engineer responsible for providing assistance and resolving technical issues for customers.

    • Provide technical assistance to customers via phone, email, or in person

    • Troubleshoot and resolve hardware and software issues

    • Document and track customer issues and resolutions

    • Collaborate with other teams to escalate complex issues

    • Provide training and guidance to customers on using products or services

  • Answered by AI
  • Q2. What is your good thing

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared your self

Skills evaluated in this interview

I applied via Recruitment Consultant and was interviewed in Aug 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Working time and working day

Interview Preparation Tips

Interview preparation tips for other job seekers - I will join immediately once notice period is over

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Q5. How you will get contact of account with name starting with abc.

Interview questions from similar companies

I applied via Approached by Company and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.
  • Q3. Why are you looking for a change?

Interview Preparation Tips

Interview preparation tips for other job seekers - Please don't believe especially recruitment team words and dont take decisions. think twice about their offerings and then only take decisions
Mainly if u already have a job never ever accept this company. They are bluffed me and they terminated me job after 9 months. Even i got best employ award in that same organisation

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Normal bgv questuins
  • Q2. Bakdgeiud quaryims last company experience salary and all.

Interview Preparation Tips

Interview preparation tips for other job seekers - Good environmemt, in interview they will ask Linux basic and more preferably on osi model.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before May 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. System slowness issue, network issue,laptop hardware issue....
  • Q2. Outlook slowness issue

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basic troubleshooting...
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Mar 2024, where I was asked the following questions.

  • Q1. Tell me about Joins, types of joins
  • Ans. 

    Joins are SQL operations that combine records from two or more tables based on related columns.

    • INNER JOIN: Returns records with matching values in both tables. Example: SELECT * FROM A INNER JOIN B ON A.id = B.id;

    • LEFT JOIN: Returns all records from the left table and matched records from the right table. Example: SELECT * FROM A LEFT JOIN B ON A.id = B.id;

    • RIGHT JOIN: Returns all records from the right table and matched...

  • Answered by AI
  • Q2. Have you used windows server? Do you know RDP
  • Q3. How to do deployment in Tomcat, Weblogic
  • Ans. 

    Deployment in Tomcat and WebLogic involves packaging applications and configuring servers for execution.

    • For Tomcat, package your application as a WAR file and place it in the 'webapps' directory.

    • Example: Use 'mvn clean package' to create a WAR file and copy it to Tomcat's 'webapps'.

    • For WebLogic, use the WebLogic Console to deploy applications or use WLST scripts.

    • Example: In WebLogic Console, navigate to 'Deployments', ...

  • Answered by AI
  • Q4. How to find the 2nd highest number from a table in SQL.
  • Q5. Write SQL Queries for the questions provided

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not Join this company since it’s Sold out and there’s nothing good about this company.

I applied via Naukri.com and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Os installations?Type of os? Mail migrations? Outlook configurations.
  • Q2. About Network Printer and domain, workgroup. Ost pst files..,etc.
Round 2 - Technical 

(2 Questions)

  • Q1. Antivirus, system troubleshooting.
  • Q2. Outlook configurations?
Round 3 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips

Interview Preparation Tips

Interview preparation tips for other job seekers - Kindly refer network based questions. And you will get dream job.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What is the meaning of technical support
  • Ans. 

    Technical support refers to providing assistance and troubleshooting for technical issues related to hardware, software, or other technology.

    • Assisting users with hardware and software issues

    • Troubleshooting technical problems

    • Providing guidance on how to use technology effectively

    • Resolving network connectivity issues

    • Offering support for system upgrades and installations

  • Answered by AI
  • Q2. Why I'm choosing this field
Round 2 - Technical 

(2 Questions)

  • Q1. What is troubleshooting
  • Ans. 

    Troubleshooting is the process of identifying, diagnosing, and resolving technical issues or problems.

    • Identifying the issue or problem

    • Gathering information and data related to the issue

    • Analyzing the information to determine possible causes

    • Testing and implementing solutions to resolve the issue

    • Verifying that the issue has been resolved

  • Answered by AI
  • Q2. Steps that involves during troubleshooting
  • Ans. 

    Troubleshooting steps involve identifying the issue, gathering information, isolating the problem, implementing a solution, and testing the solution.

    • Identify the issue reported by the user

    • Gather information about the issue such as error messages or recent changes

    • Isolate the problem by narrowing down possible causes

    • Implement a solution based on the identified cause

    • Test the solution to ensure the issue is resolved

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. Explain what are the aim of organisation
  • Ans. 

    The aim of an organization is to achieve its goals and objectives, fulfill its mission, and provide value to its stakeholders.

    • To achieve its goals and objectives

    • To fulfill its mission

    • To provide value to its stakeholders

  • Answered by AI
  • Q2. How can you handle a panic situation , if it happens suddenly in absence of your tl

Skills evaluated in this interview

I applied via Referral and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Technical 

(6 Questions)

  • Q1. Tell me something about yourself.
  • Ans. 

    I am a highly skilled and experienced Desktop Support Engineer with a passion for solving technical issues and providing excellent customer service.

    • I have a Bachelor's degree in Computer Science and 5 years of experience in desktop support.

    • I am proficient in troubleshooting hardware and software issues, including operating systems, applications, and network connectivity.

    • I have a strong knowledge of Active Directory, Mi...

  • Answered by AI
  • Q2. Explain What is domain ?
  • Ans. 

    A domain is a group of computers and devices on a network that are administered as a unit with common rules and procedures.

    • A domain is a logical grouping of network resources such as computers, printers, and servers.

    • It allows for centralized management of users, computers, and security policies.

    • Domains are typically used in business environments to provide a secure and organized network infrastructure.

    • An example of a d...

  • Answered by AI
  • Q3. Different types of RAM.
  • Ans. 

    Different types of RAM include DDR, DDR2, DDR3, DDR4, and SDRAM.

    • DDR (Double Data Rate) RAM is the most common type used in desktop computers.

    • DDR2 RAM is an older version with slower speeds compared to DDR3 and DDR4.

    • DDR3 RAM is faster and more power-efficient than DDR2.

    • DDR4 RAM is the latest standard, offering higher speeds and larger capacities.

    • SDRAM (Synchronous Dynamic Random Access Memory) is an older type used in o

  • Answered by AI
  • Q4. How to take data backup?
  • Ans. 

    Data backup can be taken using various methods depending on the type of data and storage medium.

    • Identify the type of data and storage medium

    • Choose a backup method such as full, incremental or differential

    • Select a backup location such as external hard drive, cloud storage or tape drive

    • Schedule regular backups to ensure data is up-to-date

    • Test the backup to ensure it can be restored in case of data loss

  • Answered by AI
  • Q5. How to install operating system?
  • Ans. 

    To install an operating system, you need to boot from a bootable media and follow the installation wizard.

    • Create a bootable media (USB, DVD, etc.) with the operating system image

    • Insert the bootable media into the computer and restart it

    • Press the key to enter the boot menu (usually F12 or Del)

    • Select the bootable media from the list of boot devices

    • Follow the installation wizard and choose the installation options (langua...

  • Answered by AI
  • Q6. What is BSOD error in windows?
  • Ans. 

    BSOD stands for Blue Screen of Death. It is an error screen displayed on Windows operating systems when a fatal system error occurs.

    • BSOD is a critical error that causes the computer to crash and display a blue screen with error codes.

    • It is usually caused by hardware or software issues, such as faulty drivers, incompatible software, or hardware failures.

    • BSOD can prevent the computer from booting up properly and may requ...

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. What salary are you expecting?
  • Ans. 

    I am expecting a salary that is competitive and reflective of my skills and experience in desktop support engineering.

    • I am looking for a salary that aligns with industry standards and the responsibilities of the role.

    • I have researched the average salary range for desktop support engineers in this location.

    • I am open to negotiation based on the overall compensation package, including benefits and opportunities for growth...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - While attending interviews be transparent and confident. Share only the required information instead of sharing unnecessary information.

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(5 Questions)

  • Q1. What is outlook
  • Ans. 

    Outlook is a personal information manager from Microsoft, primarily used for email, calendar, and task management.

    • Email Management: Send, receive, and organize emails with folders and rules.

    • Calendar: Schedule appointments, set reminders, and share calendars with others.

    • Task Management: Create and track tasks and to-do lists.

    • Contacts: Store and manage contact information for easy access.

    • Integration: Works seamlessly wit...

  • Answered by AI
  • Q2. What is active directory
  • Ans. 

    Active Directory is a directory service developed by Microsoft for Windows domain networks, managing users and resources.

    • Centralized management of users, computers, and other resources in a network.

    • Uses a hierarchical structure with domains, trees, and forests.

    • Supports authentication and authorization through protocols like Kerberos.

    • Allows for Group Policy management to enforce security settings and software deployment...

  • Answered by AI
  • Q3. How to configure Outlook
  • Ans. 

    Configuring Outlook involves setting up email accounts, adjusting settings, and ensuring connectivity for optimal use.

    • Open Outlook and go to 'File' > 'Account Settings' > 'Account Settings'.

    • Click 'New' to add a new email account and select 'Email Account'.

    • Enter your name, email address, and password, then click 'Next'.

    • Outlook will attempt to configure your account automatically; if it fails, select 'Manual setup'...

  • Answered by AI
  • Q4. How to create ost and pst
  • Ans. 

    Creating OST and PST files in Outlook helps manage emails and data storage efficiently.

    • OST (Offline Storage Table) is created when you set up an Exchange account in Outlook.

    • PST (Personal Storage Table) can be created by exporting data from Outlook.

    • To create a PST file, go to File > Open & Export > Import/Export > Export to a file > Outlook Data File (.pst).

    • For OST, it is automatically generated when you...

  • Answered by AI
  • Q5. What is dhcp and dns
  • Ans. 

    DHCP assigns IP addresses dynamically, while DNS translates domain names into IP addresses.

    • DHCP (Dynamic Host Configuration Protocol) automates IP address assignment.

    • Example: A device connects to a network and receives an IP address from the DHCP server.

    • DNS (Domain Name System) resolves human-readable domain names to IP addresses.

    • Example: Typing 'www.example.com' in a browser translates to an IP address like '192.0.2.1...

  • Answered by AI

Allied Digital Services Interview FAQs

How many rounds are there in Allied Digital Services Technical Support Engineer interview?
Allied Digital Services interview process usually has 2 rounds. The most common rounds in the Allied Digital Services interview process are HR.
What are the top questions asked in Allied Digital Services Technical Support Engineer interview?

Some of the top questions asked at the Allied Digital Services Technical Support Engineer interview -

  1. How to find critical issue in applicat...read more
  2. How to take rem...read more

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Allied Digital Services Technical Support Engineer Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more

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Allied Digital Services Technical Support Engineer Salary
based on 53 salaries
₹2.1 L/yr - ₹5.8 L/yr
22% less than the average Technical Support Engineer Salary in India
View more details

Allied Digital Services Technical Support Engineer Reviews and Ratings

based on 12 reviews

3.1/5

Rating in categories

2.7

Skill development

3.1

Work-life balance

2.9

Salary

3.3

Job security

3.1

Company culture

2.4

Promotions

2.7

Work satisfaction

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