Microland Technical Support Engineer Interview Questions and Answers

Q1. Joins,subquery,
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Q2. Linux commands and uses
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Linux commands are used to interact with the operating system, perform tasks, manage files, and more.
• ls - list directory contents

• cd - change directory

• pwd - print working directory

• cp - copy files

• mv - move files

• rm - remove files

• grep - search for specific text in files

• chmod - change file permissions

• sudo - execute a command as the superuser

• top - display system processes and resource usage
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Q1. SQL coding on different types of examples
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SQL coding involves writing queries to retrieve, manipulate, and manage data in a database.
• Use SELECT statement to retrieve data from a database

• Use INSERT statement to add new data to a database

• Use UPDATE statement to modify existing data in a database

• Use DELETE statement to remove data from a database

• Use JOIN statement to combine data from multiple tables
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Q1. Tell me about yourself ?
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I am a dedicated and experienced technical support professional with a strong background in troubleshooting and customer service.
• Over 5 years of experience in technical support roles

• Proficient in troubleshooting hardware and software issues

• Excellent communication and problem-solving skills

• Certified in ITIL and CompTIA A+

• Previous experience in handling escalated customer issues
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Q2. What is your previous experience roles and responsibilities?
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Q3. What is your salary expectation?
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My salary expectation is based on my experience, skills, and the industry standard for this position.
• Consider my years of experience in technical support roles

• Research the average salary range for Senior Technical Support Associates in this industry

• Factor in any additional certifications or specialized skills I bring to the table
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Q4. Why are you to join this company?
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Q1. What is switches and routers?
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Switches and routers are networking devices used to connect devices within a network and route data between different networks.
• Switches operate at the data link layer of the OSI model and are used to connect devices within a local area network (LAN).

• Routers operate at the network layer of the OSI model and are used to connect different networks together.

• Switches use MAC addresses to forward data to the correct destinat...read more
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Q2. What is LAN? Explain with real time eg?
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LAN stands for Local Area Network. It is a network that connects computers and devices in a limited area such as a home, office, or school.
• LAN is a network that connects devices within a limited area, typically a building or campus.

• It allows for the sharing of resources such as files, printers, and internet access.

• LANs are commonly used in homes, offices, and schools to facilitate communication and resource sharing amo
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Q1. There will be 1 mins typing test. Atleast we have to reach 35 words per minute(Speed) and Accuracy 85% is okay.
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Q1. Salary Discussion?
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Q2. Cab facilities & Work timings?
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Q1. Tell me about yourself
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Q2. Past Experiences what you done in last company and why you want to join 3i Infotech
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Q1. What is Domain and how System is added to domain
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A domain is a network of computers and devices that are managed as a single entity.
• A domain is a collection of computers and devices that share a common security and administration policy.

• A domain controller is a server that manages the security and authentication of users and computers in the domain.

• To add a system to a domain, the system must be configured to use the domain controller as its primary DNS server and th...read more
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Q2. What is Active Directory
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Active Directory is a Microsoft service that manages network resources and user accounts.
• It is used to authenticate and authorize users and computers in a Windows domain network.

• It stores information about users, groups, computers, and other network objects.

• It provides a centralized location for managing network resources and security policies.

• It allows administrators to delegate administrative tasks to specific users ...read more
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General questions , maths ,GI, basic networking

Q1. Netwoking concepts
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Q2. Sql queries and projects related
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Q1. Tell me about yourself
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Q1. Basic SQL query
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Q2. Linux commands and SQL
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Q3. Previous experience
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Q1. Self Information
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Q1. Email technical writing
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Q1. Tell me something about yourself.
Ans. 
I am a highly skilled and experienced Desktop Support Engineer with a passion for solving technical issues and providing excellent customer service.
• I have a Bachelor's degree in Computer Science and 5 years of experience in desktop support.

• I am proficient in troubleshooting hardware and software issues, including operating systems, applications, and network connectivity.

• I have a strong knowledge of Active Directory, Mi...read more
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Q2. Explain What is domain ?
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A domain is a group of computers and devices on a network that are administered as a unit with common rules and procedures.
• A domain is a logical grouping of network resources such as computers, printers, and servers.

• It allows for centralized management of users, computers, and security policies.

• Domains are typically used in business environments to provide a secure and organized network infrastructure.

• An example of a d...read more
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Q3. Different types of RAM.
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Different types of RAM include DDR, DDR2, DDR3, DDR4, and SDRAM.
• DDR (Double Data Rate) RAM is the most common type used in desktop computers.

• DDR2 RAM is an older version with slower speeds compared to DDR3 and DDR4.

• DDR3 RAM is faster and more power-efficient than DDR2.

• DDR4 RAM is the latest standard, offering higher speeds and larger capacities.

• SDRAM (Synchronous Dynamic Random Access Memory) is an older type used in o
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Q4. How to take data backup?
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Data backup can be taken using various methods depending on the type of data and storage medium.
• Identify the type of data and storage medium

• Choose a backup method such as full, incremental or differential

• Select a backup location such as external hard drive, cloud storage or tape drive

• Schedule regular backups to ensure data is up-to-date

• Test the backup to ensure it can be restored in case of data loss
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Q5. How to install operating system?
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To install an operating system, you need to boot from a bootable media and follow the installation wizard.
• Create a bootable media (USB, DVD, etc.) with the operating system image

• Insert the bootable media into the computer and restart it

• Press the key to enter the boot menu (usually F12 or Del)

• Select the bootable media from the list of boot devices

• Follow the installation wizard and choose the installation options (langua...read more
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Q6. What is BSOD error in windows?
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BSOD stands for Blue Screen of Death. It is an error screen displayed on Windows operating systems when a fatal system error occurs.
• BSOD is a critical error that causes the computer to crash and display a blue screen with error codes.

• It is usually caused by hardware or software issues, such as faulty drivers, incompatible software, or hardware failures.

• BSOD can prevent the computer from booting up properly and may requ...read more
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Q1. What salary are you expecting?
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I am expecting a salary that is competitive and reflective of my skills and experience in desktop support engineering.
• I am looking for a salary that aligns with industry standards and the responsibilities of the role.

• I have researched the average salary range for desktop support engineers in this location.

• I am open to negotiation based on the overall compensation package, including benefits and opportunities for growth...read more
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