Microland Technical Support Engineer Interview Questions and Answers

Q1. What is the meaning of technical support
Ans. 
Technical support refers to providing assistance and troubleshooting for technical issues related to hardware, software, or other technology.
• Assisting users with hardware and software issues

• Troubleshooting technical problems

• Providing guidance on how to use technology effectively

• Resolving network connectivity issues

• Offering support for system upgrades and installations
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Q2. Why I'm choosing this field
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Q1. What is troubleshooting
Ans. 
Troubleshooting is the process of identifying, diagnosing, and resolving technical issues or problems.
• Identifying the issue or problem

• Gathering information and data related to the issue

• Analyzing the information to determine possible causes

• Testing and implementing solutions to resolve the issue

• Verifying that the issue has been resolved
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Q2. Steps that involves during troubleshooting
Ans. 
Troubleshooting steps involve identifying the issue, gathering information, isolating the problem, implementing a solution, and testing the solution.
• Identify the issue reported by the user

• Gather information about the issue such as error messages or recent changes

• Isolate the problem by narrowing down possible causes

• Implement a solution based on the identified cause

• Test the solution to ensure the issue is resolved
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Q1. Explain what are the aim of organisation
Ans. 
The aim of an organization is to achieve its goals and objectives, fulfill its mission, and provide value to its stakeholders.
• To achieve its goals and objectives

• To fulfill its mission

• To provide value to its stakeholders
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Q2. How can you handle a panic situation , if it happens suddenly in absence of your tl
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All about profit, percentages,desicion making, English grammar etc

Q1. Questions about C ,C++,Java
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Q2. Simple basic questions
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Q3. Basic questions of C,C++,Java
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Q1. About my self and asked Narrate A Story
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English , GK, arithmetic

Q1. Asking interview questions
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Q2. Company culture and values
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Q3. Benifits of a device bias
Ans. 
Device bias can lead to improved performance, efficiency, and user experience in network engineering.
• Device bias can result in optimized network traffic routing, leading to faster data transmission.

• It can enhance security measures by prioritizing certain devices for access control and monitoring.

• Device bias can improve overall network stability and reliability by allocating resources more effectively.

• For example, imple...read more
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Basic question like as time ditance

Basic of dsa sql dbms

Q1. What is the SMTP?
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Q2. What is the RSMTP?
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Q3. Tell about TCP Rest
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Q1. How to implement antivirus?
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Q2. Active directory
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Q1. Tell me about yourself
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Q2. Past Experiences what you done in last company and why you want to join 3i Infotech
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Q1. What is Domain and how System is added to domain
Ans. 
A domain is a network of computers and devices that are managed as a single entity.
• A domain is a collection of computers and devices that share a common security and administration policy.

• A domain controller is a server that manages the security and authentication of users and computers in the domain.

• To add a system to a domain, the system must be configured to use the domain controller as its primary DNS server and th...read more
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Q2. What is Active Directory
Ans. 
Active Directory is a Microsoft service that manages network resources and user accounts.
• It is used to authenticate and authorize users and computers in a Windows domain network.

• It stores information about users, groups, computers, and other network objects.

• It provides a centralized location for managing network resources and security policies.

• It allows administrators to delegate administrative tasks to specific users ...read more
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