Allied Digital Services Service Desk Engineer Interview Questions and Answers

Q1. Mostly focused on communication
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Q1. Managerial Round for communication+ technical + overall nature for check if we can work in 24*7 environment.
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Q1. Internet is not working, what are the troubleshooting option we have?
Ans. 
Troubleshooting options for internet connectivity issues.
• Check if other devices are able to connect to the internet

• Restart the router/modem

• Check if the Ethernet cable is properly connected

• Check if the Wi-Fi password is correct

• Check if the DNS settings are correct

• Run network troubleshooter

• Disable and re-enable network adapter

• Check for any software or firewall blocking internet access
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Q2. Difference between service & Incident Ticket?
Ans. 
Service tickets are requests for a change or new service, while incident tickets are requests for help with an existing service.
• Service tickets are proactive and planned, while incident tickets are reactive and unplanned.

• Service tickets are often initiated by the IT department, while incident tickets are initiated by end-users.

• Examples of service tickets include requests for new software or hardware, while examples of ...read more
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Q3. What are different type of priorities in SLA?
Ans. 
SLA priorities include critical, high, medium, and low.
• Critical priority is for issues that require immediate attention and resolution.

• High priority is for issues that are important but not as urgent as critical issues.

• Medium priority is for issues that are important but can wait for a little while.

• Low priority is for issues that are not urgent and can be resolved at a later time.

• SLA priorities are usually defined in t...read more
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Q4. What is the role of proxy server?
Ans. 
A proxy server acts as an intermediary between clients and servers, providing security, anonymity, and caching benefits.
• Proxy servers can be used to filter web content, blocking access to certain websites or types of content.

• They can also improve network performance by caching frequently accessed resources, reducing the need for clients to request them from the server.

• Proxy servers can provide anonymity by masking the ...read more
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Q5. How many tickets you resolve on an average?
Ans. 
On an average, I resolve around 20-25 tickets per day.
• I prioritize tickets based on their urgency and impact on business operations.

• I ensure timely resolution of tickets while maintaining quality.

• I also focus on identifying the root cause of the issue to prevent future occurrences.

• Examples: Resolving issues related to software installation, network connectivity, printer configuration, etc.
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Test will be conducted in prescribed format

Q1. Tell me about your self
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Q2. Experience related to our requirement
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Q1. How to implement antivirus?
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Q2. Active directory
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Q1. Tell me something about your self
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Q2. OSI layer, different in rj 45 and rj 11 connector,
Ans. 
RJ-45 and RJ-11 connectors differ in the number of pins and the OSI layer they operate on.
• RJ-45 has 8 pins while RJ-11 has 4 or 6 pins.

• RJ-45 operates on the Physical and Data Link layers of the OSI model.

• RJ-11 operates on the Physical layer of the OSI model.

• RJ-45 is used for Ethernet connections while RJ-11 is used for telephone connections.
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Q3. Different in workgroup and domain
Ans. 
Workgroup is a peer-to-peer network while domain is a centralized network managed by a domain controller.
• Workgroup is suitable for small networks while domain is suitable for large networks.

• In workgroup, each computer has its own user accounts while in domain, user accounts are managed centrally.

• Domain provides better security and easier management of resources.

• Workgroup does not have a centralized authentication syste...read more
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Q4. How to make bootable pendrive
Ans. 
To make a bootable pendrive, use a tool like Rufus or Windows Media Creation Tool.
• Download and install a bootable USB tool like Rufus or Windows Media Creation Tool

• Insert the USB drive and select it in the tool

• Select the ISO file or operating system you want to make bootable

• Click on the 'Start' button and wait for the process to complete

• Once done, restart your computer and boot from the USB drive
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