Air India Interview Questions, Process, and Tips

Q1. Self introduction and technical questions your work related
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Q2. Situation based questions
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Q1. Technical questions
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Q2. How you manage customer complain on Arrival (MHB)
Ans. 
I manage customer complaints on arrival by actively listening, empathizing, and resolving their issues promptly.
• Actively listen to the customer's complaint without interrupting

• Empathize with the customer and acknowledge their frustration

• Apologize for any inconvenience caused and assure them that their complaint will be addressed

• Resolve the issue promptly by offering a solution or escalating it to the appropriate depart...read more
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Q1. Only paper work
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Q1. India s longest airport place name?
Ans. 
The longest airport place name in India is Maharana Pratap International Airport, Udaipur.
• The airport is located in Udaipur, a city in the state of Rajasthan.

• It is named after Maharana Pratap, a legendary king of Mewar.

• The airport has both domestic and international terminals.

• It is operated by the Airport Authority of India (AAI).
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Q2. India s smallest airport in india?
Ans. 
The smallest airport in India is the Keshod Airport located in Gujarat.
• Keshod Airport has a single runway and serves only domestic flights.

• It is located in the Junagadh district of Gujarat.

• The airport is operated by the Airports Authority of India.

• Keshod Airport has a capacity of handling up to 50 passengers at a time.
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Q3. In 2023 most satisfied with passangers in airport name?
Ans. 
It is difficult to predict which airport will have the most satisfied passengers in 2023.
• Passenger satisfaction can be influenced by various factors such as airport facilities, staff behavior, and flight delays.

• Airports can improve passenger satisfaction by providing better amenities, efficient check-in and security processes, and timely flight updates.

• Passenger feedback and surveys can help airports identify areas for...read more
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Q4. India s most busy airport place name?
Ans. 
The busiest airport in India is Indira Gandhi International Airport located in New Delhi.
• Indira Gandhi International Airport handles over 70 million passengers annually

• It is the largest airport in India in terms of passenger and cargo traffic

• The airport serves as a hub for several airlines including Air India, IndiGo, and Vistara
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Q5. What is your name?
Ans. 
My name is John Smith.
• My name is John Smith.

• I go by the name John Smith.

• You can call me John Smith.
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Any 2 Airlines company names tell ?

Yours salary expectation?

Q1. This job are u liked?
Ans. 
Yes, I enjoy this job as a Junior Customer Service Executive.
• I find satisfaction in helping customers and resolving their issues.

• I enjoy interacting with different people and building relationships.

• I am motivated by the opportunity to provide excellent customer service.

• I appreciate the chance to learn and grow in this role.

• I am excited about the challenges and responsibilities that come with this position.
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Q1. Howmany airlines name? U did?
Ans. 
I have experience with multiple airlines.
• I have worked with airlines such as Delta, United, and American.

• I am familiar with international airlines like Emirates and British Airways.

• I have also interacted with budget airlines like Southwest and Ryanair.
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Q1. What is the airlnes?
Ans. 
The airlines refer to companies that provide air transportation services for passengers and cargo.
• Airlines operate flights to various destinations around the world.

• They offer different classes of service such as economy, business, and first class.

• Examples of airlines include Delta, United, Emirates, and British Airways.
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Q1. Tell me about yourself How you send a email to the customer
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Q1. Background information
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Q2. Why you want to join
Ans. 
I have a passion for aviation and a strong desire to contribute to the smooth operation of an airport.
• I have always been fascinated by airplanes and the aviation industry.

• I have a background in customer service and enjoy working in fast-paced environments.

• I have excellent problem-solving skills and can handle stressful situations effectively.

• I am a team player and enjoy collaborating with others to achieve common goals...read more
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Q3. Willing to relocate
Ans. 
Yes, I am willing to relocate for the Airport Duty Supervisor position.
• I am open to relocating for the right career opportunity

• I understand that relocation may be necessary for career growth

• I have relocated for previous job positions and am comfortable with the process
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Q4. Work experience
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Q5. What changes you will bring
Ans. 
As an Airport Duty Supervisor, I will bring several changes to enhance operational efficiency and passenger experience.
• Implementing advanced technology for better security and surveillance

• Streamlining communication channels between airport staff and airlines

• Improving customer service by training staff in conflict resolution and problem-solving

• Enhancing emergency response protocols and conducting regular drills

• Implement...read more
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