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Accenture

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based on 58.9k Reviews

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Accenture Customer Service Representative Interview Questions and Answers for Freshers

Updated 17 Feb 2025

Accenture Customer Service Representative Interview Experiences for Freshers

1 interview found

Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 2 Sep 2021

I applied via LinkedIn and was interviewed in Aug 2021. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. About myself
    • Add your answer
  • Q2. Some question elated to my education field
    • Add your answer
  • Q3. Some questions about accenture
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I am little bit shy. I am fresher so I am a little nervous, bt it's ok.

Customer Service Representative Jobs at Accenture

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Interview questions from similar companies

Customer Service Representative Interview Questions & Answers

Wipro user image Anonymous

posted on 29 Nov 2021

I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why do you want to join wipro?
  • Ans. 

    I want to join Wipro because of its reputation for excellent customer service and its commitment to employee growth and development.

    • Wipro has a strong reputation for providing excellent customer service, which aligns with my passion for helping others.

    • I am impressed by Wipro's commitment to employee growth and development, as evidenced by their extensive training programs and career advancement opportunities.

    • I believe ...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and believe in yourself.

Customer Service Representative Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 21 May 2021

Interview Questionnaire 

10 Questions

  • Q1. 1) Self introduction
    • View 1 more answer
  • Q2. 2) What are the differences between hard work and smart work?
    • View 6 more answers
  • Q3. 3) Why you want to join BPO?
    • View 1 more answer
  • Q4. 4) What is the difference between BPO and KPO?
  • Ans. 

    BPO stands for Business Process Outsourcing, while KPO stands for Knowledge Process Outsourcing.

    • BPO involves outsourcing non-core business processes, such as customer support or data entry.

    • KPO involves outsourcing knowledge-based processes, such as research, analysis, or consulting.

    • BPO focuses on operational efficiency and cost reduction, while KPO focuses on value creation and knowledge-intensive tasks.

    • BPO typically r...

    • Answered by AI
    View 2 more answers
  • Q5. 5) What you know about your native place, city and state.
    • Add your answer
  • Q6. 6) What you understand about BPO?
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting specific business processes to a third-party service provider.

    • BPO is the practice of outsourcing non-core business functions to external vendors

    • It helps companies focus on their core competencies and reduce costs

    • Common BPO services include customer support, technical support, data entry, and back-office operations

    • BPO can be onshore, nearshore, or offs...

    • Answered by AI
    View 1 more answer
  • Q7. 7) Asked 5 or 6 points on current topics like Swatchh bharat abhiyan or covid situation, etc
    • Add your answer
  • Q8. 8) Do you have any job experience? If yes they will asked you in detail about the same. If you are from different fields they will definitely asked you why you want to change your profile?
    • View 2 more answers
  • Q9. 9) What you want to do in next 5 years or what are your career objectives??
    • View 2 more answers
  • Q10. 10) The most important day of your life
    • View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Guys the most important thing to be positive and be confidence at the time of interview. Before interview make sure you know about the company and about the position for which you are giving interview. This was my first interview and I have selected for the same..... I want to thank Naukri.Com for this....Guys the most important thing is that I haven't wait for selection of my Resume I just go to the top MNCs job pages and noted down the HR or Recruitment person number then I started contacting those persons one on one, everyone has not responded me but trust me I am working in Tech Mahindra just implementing the same as I have mentioned...this is all I wanted to share but a heartily thanks to Naukri.Com this is the platform where I found the top MNCs HR or Recruiters number.... Thank you..

Customer Service Representative Interview Questions & Answers

HCLTech user image Ritik

posted on 20 Dec 2024

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Nov 2024. There were 4 interview rounds.

Round 1 - Assignment 

Essay on any topic like technology etc

Round 2 - Assignment 

Essay on any topic with atleast 250 words

Round 3 - HR 

(1 Question)

  • Q1. Know about organisation
    • Add your answer
Round 4 - HR 

(1 Question)

  • Q1. Some basic questions
    • Add your answer

Customer Service Representative Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 10 Feb 2024

Interview experience
4
Good
Difficulty level
Hard
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself?
  • Ans. My self Tarundeep singh. I am born in Jaipur. I have 3 years of experience as sales executive expert. In my family there are four member mother,father and younger brother
    • Answered Anonymously
    Add your answer
  • Q2. Why do you want to enter BPO sector?
  • Ans. I am only for experience Bpo sector
    • Answered Anonymously
    Add your answer
  • Q3. Customer support
    • Add your answer
Round 2 - Assignment 

My self Tarundeep singh. I am born in Jaipur. I have 3 years of experience as sales executive expert. In my family there are four member mother,father and younger brother

Interview Preparation Tips

Interview preparation tips for other job seekers - Customer support and Business to Business

Customer Service Representative Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 17 Sep 2022

I applied via Internshala and was interviewed in Mar 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. About yourself Why do you think you are fit for this role
    • Add your answer
  • Q2. What qualities do you have Your strength and weaknesses
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Maintain your body language and have a good communication skills and speak without any nervousness.

Customer Service Representative Interview Questions & Answers

HCLTech user image Yashi Srivastava

posted on 21 Sep 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself and your previous job role
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Final was the managerial round in which manager only ask about yourself and if you’ve any query about job role then you can ask to manager directly.
    • Add your answer

Customer Service Representative Interview Questions & Answers

HCLTech user image Anonymous

posted on 9 Apr 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self intro and write one paragraph
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Manager round, discuss about salary and technical question s
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You boldly attent the interview. There are more vacant in the hcl

Customer Service Representative Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 13 May 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Why do you want to be a call center agent
    • View 3 more answers

Customer Service Representative Interview Questions & Answers

Wipro user image Anonymous

posted on 6 Jul 2022

I applied via Walk-in and was interviewed in Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

You will be given a topic on which you have to speak for like 4-5 mins. Just make sure you explain the topic in a very subtle yet professional way.

Round 3 - HR 

(2 Questions)

  • Q1. They ask you to explain about your resume. In this you can explain your educational background, professional background (if experienced), your hobbies, where you stay. However, make sure you only mention p...
    • Add your answer
  • Q2. The hr can ask you why you think you deserve this job. Explain your personality traits which you think will be beneficial for the company growth. For example you can say I'm a very positive person.. I alwa...
    • Add your answer

Interview Preparation Tips

Topics to prepare for Wipro Customer Service Representative interview:
  • About the company
Interview preparation tips for other job seekers - Just be positive and try not to speak anything negative about your previous organization or your ex managers. Being positive is a very rare personality trait which often helps you achieve bigger goals. All the best!
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Accenture Interview FAQs

How many rounds are there in Accenture Customer Service Representative interview for freshers?
Accenture interview process for freshers usually has 1 rounds. The most common rounds in the Accenture interview process for freshers are HR and One-on-one Round.
How to prepare for Accenture Customer Service Representative interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Accenture. The most common topics and skills that interviewers at Accenture expect are Customer Service, Troubleshooting, SME, Administrative Support and Technical Support.
What are the top questions asked in Accenture Customer Service Representative interview for freshers?

Some of the top questions asked at the Accenture Customer Service Representative interview for freshers -

  1. Some question elated to my education fi...read more
  2. Some questions about accent...read more
  3. Self informat...read more

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Accenture Customer Service Representative Salary
based on 287 salaries
₹1.8 L/yr - ₹7 L/yr
53% more than the average Customer Service Representative Salary in India
View more details

Accenture Customer Service Representative Reviews and Ratings

based on 37 reviews

3.4/5

Rating in categories

3.2

Skill development

2.8

Work-life balance

3.5

Salary

2.7

Job security

3.0

Company culture

2.7

Promotions

3.1

Work satisfaction

Explore 37 Reviews and Ratings
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