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24/7 Customer Non Voice Process Associate Interview Questions and Answers for Experienced

Updated 9 Jul 2024

24/7 Customer Non Voice Process Associate Interview Experiences for Experienced

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Oct 2023. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Give an Introduction
  • Q2. Talk about your resume
Round 2 - HR 

(1 Question)

  • Q1. Tell me about one certain topics. They will check your fluency in English.
Round 3 - Technical 

(2 Questions)

  • Q1. Write & Answer some grammatical questions. Which was online.
  • Q2. There were 2-3 questions about their process. You have to chat with bots. 3 randomly chats bots. Those bots will acts as real customers and interact with you. You have to respond with already generated ans...
Round 4 - Operational 

(1 Question)

  • Q1. Operational round

Interview Preparation Tips

Interview preparation tips for other job seekers - There’s an age criteria that I should mention. only for 18+ to 35 yo maximum. Don’t go if you are over age. Lastly, there are 4 rounds. HR, HR2, assessment & Ops round. These rounds are moderate. Freshers salary is below par. 14k take home. Without cab 17k.

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.

    • Experienced in handling customer inquiries and providing solutions

    • Strong communication skills both written and verbal

    • Ability to remain calm and professional in high-pressure situations

    • Familiar with CRM systems and ticketing platforms

    • Previous experience in retail customer service

  • Answered by AI
  • Q2. Walk me through the resume
  • Ans. 

    I have a diverse background in customer service and communication skills.

    • Started as a customer service representative at XYZ Company, handling inquiries and resolving issues

    • Promoted to team lead, responsible for training new hires and managing escalations

    • Completed a communication skills workshop to improve interactions with customers

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Walk me through the resume
  • Ans. 

    Experienced in customer service and problem-solving skills, with a background in retail and hospitality.

    • Started career in retail, providing excellent customer service and resolving issues

    • Transitioned to hospitality industry, honing communication and problem-solving skills

    • Currently seeking to apply skills in customer support role

  • Answered by AI
  • Q2. Salary expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - Just speak confidently and make sure to know everything mentioned on the resume
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Tell me something about yourself.
  • Q2. Do you know about our company
  • Q3. What you can do when you have 24 hours of free
  • Q4. What are your hobbies
  • Q5. Do u have any questions for me

Interview Preparation Tips

Interview preparation tips for other job seekers - Be relax at the time of the interview afterall hr is also a human.

Associate Interview Questions & Answers

Oracle user image amboxavatar

posted on 10 Jun 2021

I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Asked me to create a PowerPoint on how would I help the sales team with the selling pitch
  • Q2. Asked me to write an email summarizing my findings from the selling pitch deck
  • Q3. Guesstimate - how many flights are handled by Bangalore airport on a daily basis
  • Ans. 

    Around 600 flights are handled by Bangalore airport on a daily basis.

    • Bangalore airport is one of the busiest airports in India

    • It handles both domestic and international flights

    • On average, there are around 25-30 flights per hour

    • The number of flights may vary depending on the day of the week and time of the year

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication skills are very important
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Palindrome for a string`
  • Ans. 

    A palindrome for a string is a word, phrase, number, or other sequence of characters that reads the same forward and backward.

    • Check if the string is equal to its reverse to determine if it is a palindrome.

    • Ignore spaces and punctuation when checking for palindromes.

    • Examples: 'racecar', 'madam', '1221'

  • Answered by AI

Skills evaluated in this interview

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. 1. Tell me about your self 2. How will you allocate resource and what are the steps, what should be consider before allocating resource ? 3. How will you resolve conflict
  • Ans. 

    Answering interview questions about resource allocation and conflict resolution.

    • When allocating resources, consider the project requirements, team capabilities, and available resources.

    • Steps for resource allocation include identifying project needs, assessing resource availability, prioritizing tasks, and assigning resources accordingly.

    • Before allocating resources, factors like budget, time constraints, and skill sets ...

  • Answered by AI
  • Q2. How will u allocate resources (Steps) what do we need to consider beforce allocation ?
  • Ans. 

    Resource allocation requires careful planning and consideration of various factors.

    • Identify the goals and objectives of the project

    • Assess the available resources and their capabilities

    • Prioritize the tasks and allocate resources accordingly

    • Consider the timeline and deadlines

    • Monitor and adjust the allocation as needed

  • Answered by AI
  • Q3. How will u deal with conflict in resource management
  • Ans. 

    I will deal with conflict in resource management by promoting open communication, prioritizing tasks, and finding compromises.

    • Encourage open communication to address conflicts and concerns

    • Prioritize tasks based on urgency and importance

    • Find compromises that satisfy all parties involved

    • Delegate responsibilities effectively to avoid resource conflicts

    • Use conflict resolution techniques such as negotiation and mediation

    • Pro...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not apply at salesforce here are the reasons
1. Don't belive salesforce ratings all are fake.
2. The attrition rate is high and there are lot of office politics.
3. There is no values for employee contribution.
4. I have been scammed by saleforce talent team and the third party recruiters. I also reported this incident in ethicspoint but till now I haven't received proper resolution and appropriate response. Higher officials tried to conceal the case. Due to salesforce bad hiring choas I lost other opportunity . They haven't took any action on vendor and 2 employees. This shows that how they are empathetic and professional, It also clearly indicates that they are fake.
5. In my experiannce Saleforce resource management team (Bangalore) HR, Directors are biggest liars. They are unprofessional with lack of empathy. they are not honest.

I applied via Walk-in

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction what ever you are telling be confident on it

Interview Preparation Tips

Interview preparation tips for other job seekers - See guys the advice for me that whenever you went for interview the be confident on your face need good smile just answer confidently if you don't know about something just one try to answer if thn also Ur not getting understand then tell then clearly that you don't know about it suppose if interviewer asked you that what is ms office u don't know about that nd u told yes I know about it he will ask you about that that's the negative impression about you don't know means tell them I don't know about it nd be confident just one thing keep in your mind be confident and self motivated that ya I'm able to do no one will stop me I'm the best that's it.
Thanks 🙏
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Yourselves and experience related
Round 2 - HR 

(1 Question)

  • Q1. Same mentioned above

Interview Preparation Tips

Interview preparation tips for other job seekers - Experienced candidates needed
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before May 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. All about previous experience and about resume
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself. Why do we hire u
Round 3 - Technical 

(1 Question)

  • Q1. Lots of academic questions besides excel related questions
Round 4 - One-on-one 

(1 Question)

  • Q1. Very difficult round to crack, as there were many academic questions related to accounting and financial management questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidant, do not fumble

24/7 Customer Interview FAQs

How many rounds are there in 24/7 Customer Non Voice Process Associate interview for experienced candidates?
24/7 Customer interview process for experienced candidates usually has 4 rounds. The most common rounds in the 24/7 Customer interview process for experienced candidates are HR and Technical.
What are the top questions asked in 24/7 Customer Non Voice Process Associate interview for experienced candidates?

Some of the top questions asked at the 24/7 Customer Non Voice Process Associate interview for experienced candidates -

  1. There were 2-3 questions about their process. You have to chat with bots. 3 ran...read more
  2. What is your capacity of control your min...read more
  3. Tell me about one certain topics. They will check your fluency in Engli...read more

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24/7 Customer Non Voice Process Associate Interview Process for Experienced

based on 1 interview

Interview experience

4
  
Good
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24/7 Customer Non Voice Process Associate Salary
based on 9 salaries
₹1.3 L/yr - ₹2.8 L/yr
13% less than the average Non Voice Process Associate Salary in India
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5.0/5

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