Teleperformance Customer Success, Service & Operations Department Salaries in New Delhi

Likes

Apart from salary, incentives, promotion hikes, appraisals and employee benefits everything is good. The only reason to leave TP is that PROMOTION HIKE is 10 % and yearly appraisal is 500 rupees max

Dislikes

Hiring is not good. TP hires anyone and everyone. For agent level all you need to do is plead and state you belong from a weak economic section of the society and you will get selected. Management is poor in terms of tasks getting done.

Likes

The only thing I like abt TP is I got my basic in-hand salary on time

Dislikes

Everything from cab issue, attendance issue, salary, OT issue you are expected to solve it all yourself. The higher ups looks at you and their customers only as a wallet to derive the most while contributing the least amount . All they care abt is sales sales sales with no actual customer services.

Likes

I can't remember anything to like.

Dislikes

...holidays/festive holiday you have to work on 15 August,26jan, Oct 2 and so on. 5) TP BHR cannot even explain our salary structure. 6) Takes to long to resolve some issues. 7.) The management treat us badly(exploits the employee) Eg. You have completed your night shift and next day you have to work for Day shift as well without any rest. And vice versa too. 8.) Rats in locker room and in canteen coffee machine on 6th floor. Cockroach in water machine and glasses. 9) no cab service for evening/night shift employees. 10) no canteen for night shift.

Likes

There are lots of thing to say about the teleperformance. Work from home, salary always credit on time. When I was in the Sachin sir team. He is amazing TL.

Dislikes

I will say only about the one TL. The name of TL is Priyanka Rai I want to share an incident in my family, I had a death, then I asked them for leave, then their reaction was very bad that they will have to give leave again, they do not have emotions, they just want that whatever happens, you have to work. You will have to do it, nor do they have the manners to talk. They have anger issues. If you are ill and have submitted your documents, they still spoke in the opposite direction on call.

Likes

Good management Easy leave policy Easy onboarding Help freshers also

Dislikes

Spend little on infrastructure Don’t have better cab facility Don’t have computers functioning well Don’t pay competitive salary prevailing in the markets Give wrong importance to clients and sometimes do wrong with employees under pressure from clients