EXL Service Senior Customer Service Representative salaries in India (Updated 2025)

Likes

Their work culture is good overe there all supervisors and managers are supportive.

Dislikes

Their salary structure they don't do increment as employee expectations. And also they don't offers good salary to their employees in insurance Process.

Likes

EXL Service is a good company overall in case of IJPs. If you are looking to learn and grow fast EXL is a good option.

Dislikes

The only drawback in working with EXL is the salary. The salary is very low as compared to market standards and if someone wants to leave they don't have a retention policy of offering an increment. No matter how how big of an asset you are for the company they won't retain you unless you are on the level of OPS manager and above. Even if your manager tries the HR won't approve a pay raise. On The contrary while hiring QA from outside they offer good package but won't offer the same to a QA who has been outperforming in the process and seems to be a valuable asset.

Likes

Work from home . if you're a fresher graduate you can.

Dislikes

Salary... they give salary in penny, chillers, Managers. I want to take names Kiran and mukesh ( she is real evil ) Ther are the real enemy they will cut you down after hiring 1.5 lac to 2 lac freshers😆 this is how they justify their salary... You can't take you CL PL SL, if you want you have to work on Saturday, I don't know when or ever government will look these matters? They will deduct employees PF plus employers pension amount from your salary 😆😆😆 And because you are the employee you cant argue about it because boss is always right.. (This is Illigal) And HRs they will sell themselves in just 2 thousands. Good luck 🤞

Likes

I'm working in EXL from last 4 years , good environment to work but problem is salary as compare to other companies exl is very poor about salary Promoted as QCA and still didn't got appraisal for it so sad.. Best for freshers only for minimum 2 years then u have to leave it otherwise u will stuck there.

Dislikes

Exl is very poor about salary Also I didn't get appraisal for my promotion that's so sad for me

Likes

floor community is the nature of EXL employees they makes community and tries to terminate to new hires and AM and Manager are deaf and dumb in many process

Dislikes

i don't like EXL floor community low salary package and long shift hours