WNS Senior Customer Service Representative Salaries by 20+ Employees

1 - 10 years exp.

₹2 Lakhs - ₹4.8 Lakhs

Salary of majority employees

6% less than the average Senior Customer Service Representative Salary in BPO Companies for 1 - 10 years of experience

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Salaries in different departments

Customer Success, Service & Operations Senior Customer Service Representative Salary 1 - 5 years exp. (10 salaries)	₹2 L/yr - ₹4.8 L/yr
Sales & Business Development Senior Customer Service Representative Salary 4 - 9 years exp. (5 salaries)	₹2.7 L/yr - ₹3.6 L/yr
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Food, Beverage & Hospitality Senior Customer Service Representative Salary 3 - 9 years exp. (AmbitionBox Estimate)	₹3.4 L/yr - ₹4.3 L/yr

Last Updated: 31 May 2024

Companies similar to WNS for Senior Customer Service Representative

Company name	Avg Annual Salary	Open Jobs
Concentrix Corporation Senior Customer Service Representative Salary 1 - 6 years exp. (980 salaries)	₹1.4 L/yr - ₹5.5 L/yr 1% more
Teleperformance Senior Customer Service Representative Salary 1 - 5 years exp. (176 salaries)	₹1.2 L/yr - ₹5.1 L/yr 3% less	2 job openings
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Sykes Business Services Of India Senior Customer Service Representative Salary 1 - 6 years exp. (172 salaries)	₹2.5 L/yr - ₹4.5 L/yr 2% more
Firstsource Solutions Senior Customer Service Representative Salary 1 - 8 years exp. (69 salaries)	₹2 L/yr - ₹5 L/yr 3% more
iEnergizer Senior Customer Service Representative Salary 2 - 5 years exp. (57 salaries)	₹2.4 L/yr - ₹6 L/yr 24% more
Foundever Senior Customer Service Representative Salary 0 - 7 years exp. (43 salaries)	₹2.5 L/yr - ₹4.5 L/yr 6% less
IntouchCX Senior Customer Service Representative Salary 2 - 9 years exp. (22 salaries)	₹2.7 L/yr - ₹6.5 L/yr 10% more
Conneqt Business Solutions Senior Customer Service Representative Salary 0 - 6 years exp. (22 salaries)	₹1.8 L/yr - ₹4 L/yr 23% less
TTEC India Senior Customer Service Representative Salary 1 - 6 years exp. (19 salaries)	₹2 L/yr - ₹4.5 L/yr 5% less
Alldigi Tech Senior Customer Service Representative Salary 2 - 5 years exp. (7 salaries)	₹2.1 L/yr - ₹4 L/yr 15% less
HGS Senior Customer Service Representative Salary 2 - 7 years exp. (6 salaries)	₹3 L/yr - ₹3.3 L/yr 13% less
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TaskUs Senior Customer Service Representative Salary 1 - 6 years exp. (6 salaries)	₹3 L/yr - ₹3.5 L/yr 10% less
Infosys BPM Senior Customer Service Representative Salary 2 - 6 years exp. (6 salaries)	₹2.1 L/yr - ₹3 L/yr 32% less
Alorica Senior Customer Service Representative Salary 2 - 6 years exp. (5 salaries)	₹3.2 L/yr - ₹3.7 L/yr 5% less
Omega Healthcare Senior Customer Service Representative Salary 2 - 6 years exp. (4 salaries)	₹1.8 L/yr - ₹3.3 L/yr 32% less
Conduent Senior Customer Service Representative Salary 2 - 8 years exp. (4 salaries)	₹3.5 L/yr - ₹5.4 L/yr 21% more
iQor Global Services Senior Customer Service Representative Salary 3 - 6 years exp. (3 salaries)	₹3.4 L/yr - ₹4 L/yr 1% less
TELUS Digital Senior Customer Service Representative Salary 1 - 5 years exp. (3 salaries)	₹3.3 L/yr - ₹7 L/yr 57% more

Senior Customer Service Representative salary at WNS ranges between ₹2 Lakhs to ₹4.8 Lakhs per year for employees with experience between 1 year to 10 years. Salary estimates are based on 21 latest salaries received from various employees of WNS.

Experience wise WNS Senior Customer Service Representative salaries

Last Updated: 31 May 2024

Experience	Avg Annual Salary
1 year (AmbitionBox Estimate)	₹3.4 L/yr - ₹3.7 L/yr
2 years (3 salaries)	₹2 L/yr - ₹4 L/yr
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3 years (AmbitionBox Estimate)	₹3.4 L/yr - ₹4.5 L/yr
4 years (5 salaries)	₹2.7 L/yr - ₹4.7 L/yr
5 years (3 salaries)	₹3.2 L/yr - ₹4.8 L/yr
6 years (AmbitionBox Estimate)	₹2.7 L/yr - ₹6.6 L/yr
7 years (AmbitionBox Estimate)	₹3.6 L/yr - ₹6.6 L/yr
8 years (AmbitionBox Estimate)	₹3.6 L/yr - ₹6.7 L/yr
9 years (AmbitionBox Estimate)	₹3.6 L/yr - ₹4.3 L/yr
10 years (AmbitionBox Estimate)	₹3.6 L/yr - ₹6.7 L/yr

View all

From

Senior Customer Service Representative

₹

Lakhs/yr

1 - 10 years exp.

General Manager

₹

Lakhs/yr

15 - 25 years exp.

Senior Customer Service Representative

1 - 10 years exp.

Team Lead

2 - 13 years exp.

70% hike

Assistant Manager

0 - 17 years exp.

61% hike

Disclaimer: Our data limits the visualization of this career path at this point. However, other roles and opportunities might be available within the organization beyond what is shown here.

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Senior Associate Salary

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(244 salaries)

₹0.85 L/yr - ₹4.31 L/yr

Salary related reviews for WNS

3.8

Rated by 9 employees for salary & benefits

Senior Associate in Mumbai

Full Time

Customer Success, Service & Operations Department

4.0

• posted on 22 Mar 2025

3.0

for Salary and Benefits

Likes

...rship skills and bond with colleagues.Would like to add that working hours is 7.5hours but in many process they ask for OT they do pay additional but it's very conservative

Job security - Excellent

Dislikes

Work life balance need to encourage flexible working hours,provide resources for employee well being and recognise the importance of personal time also there are no sat-sun week offs no medi claim

Senior Associate in Hyderabad / Secunderabad

Full Time

Other Department

4.0

• posted on 21 Mar 2025

2.0

for Salary and Benefits

Likes

Good friends I had meet.

Job security - Good

Dislikes

Very very less Salary increase and transportation services is wrost. Few manager's behaviour not in good way with the team. Politics happening in the company. Partiality & favourability plays main role.

Salary - Poor

+3 more

Senior Associate in Pune

Full Time

Other Department

2.0

• posted on 01 Mar 2025

1.0

for Salary and Benefits

Likes

Good for freshers

Dislikes

Employer part of pf also deducted from salary no explanation from hr, Night shift allowance is very less almost nothing, if you missed the floor entry time by 2min direct escalation from manager same for transportation if you miss the cab I need to give logical explanation why u miss it

Salary - Bad

+4 more

Senior Associate in Gurgaon / Gurugram

Full Time

BFSI, Investments & Trading Department

3.0

• posted on 24 Feb 2025

4.0

for Salary and Benefits

Likes

Salary comes in time, work culture is good.

Salary - Good

+3 more

Dislikes

Leave policy is very bad. There is no sick leave policy. Working hours are strict. Late logins are included in our incentive criteria which is unfair specially in the process I worked for. Sometimes double pay are not paid on time when we work on National holidays , we had to raise ticket for that.

Quality Analyst in Visakhapatnam

Full Time

Quality Assurance Department

1.0

• posted on 17 Feb 2025

1.0

for Salary and Benefits

Likes

Nothing just a working environment is good

Job security - Excellent

+1 more

Dislikes

Dissatisfied salary for my entire 5years of experience in the same organization they are giving hike to the new people and for the old they are not considering at all and how can we be a loyal employee

Salary - Bad

+4 more

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a manager - business analyst

Shifting from Bangalore to Hyderabad

I’m working in Bangalore for last 9 years. Currently I got 2 offers. 1. CTS - Bangalore (CTC - 22.7 LPA) 2. Deloitte - Hyderabad (CTC - 24.2 LPA) Is it good move to shift to Hyderabad for Deloitte ? Is it ok to ask the HR if my base location can be changed to Bangalore ? Please share your thoughts

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WNS Senior Customer Service Representative Salary FAQs

What is the salary of Senior Customer Service Representative at WNS ?

The average salary of a Senior Customer Service Representative at WNS in India typically ranges from ₹2.0 Lakhs to ₹4.8 Lakhs per year, depending on experience (from 1 year to 10 years).

The top 10% of Senior Customer Service Representative at WNS earn more than ₹4.6 Lakhs per year, and the top 1% earn over ₹4.8 Lakhs per year. Senior Customer Service Representative Salaries at WNS can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 20+ WNS employees in India.

What is the estimated take home salary of a Senior Customer Service Representative at WNS in India?

The estimated take-home salary of a Senior Customer Service Representative at WNS in India typically ranges from ₹26,729 to ₹28,142 per month. This is based on the average salary range of ₹2.0 Lakhs to ₹4.8 Lakhs per year for employees with experience ranging from 1 year to 10 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 20+ salaries received from various employees of WNS. Check how we calculate in-hand salary with our in-hand salary calculator.

Which companies offer higher salaries than WNS for Senior Customer Service Representative in India?

TELUS Digital	₹3.3 Lakhs to ₹7.0 Lakhs per year
iEnergizer	₹2.4 Lakhs to ₹6.0 Lakhs per year
Conduent	₹3.5 Lakhs to ₹5.4 Lakhs per year
IntouchCX	₹2.7 Lakhs to ₹6.5 Lakhs per year
Firstsource Solutions	₹2.0 Lakhs to ₹5.0 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by WNS, depending on the role and experience level.

What is the salary of a Senior Customer Service Representative in companies similar to WNS in India?

The salary of a Senior Customer Service Representative at companies similar to WNS in India varies, depending on the role, experience, and company size. Here are the typical salary ranges:

Sykes Business Services Of India	₹2.5 Lakhs to ₹4.5 Lakhs per year
Concentrix Corporation	₹1.4 Lakhs to ₹5.5 Lakhs per year
iQor Global Services	₹3.4 Lakhs to ₹4.0 Lakhs per year
Teleperformance	₹1.2 Lakhs to ₹5.1 Lakhs per year
TTEC India	₹2.0 Lakhs to ₹4.5 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.

How the salary growth look like for a Senior Customer Service Representative at WNS in India?

The salary growth for a Senior Customer Service Representative at WNS depends on factors such as experience, performance, and promotions. On average, a Senior Customer Service Representative can expect the following growth trajectory at WNS:

Experience	Average Salary Range
1 year	₹3.4 Lakhs to ₹3.7 Lakhs per year
2 years	₹2.0 Lakhs to ₹4.0 Lakhs per year
3 years	₹3.4 Lakhs to ₹4.5 Lakhs per year
4 years	₹2.7 Lakhs to ₹4.7 Lakhs per year

and so on.

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WNS Senior Customer Service Representative Salaries

WNS Senior Customer Service Representative salary in India ranges between ₹2 Lakhs to ₹4.8 Lakhs with an average annual salary of ₹. Salary estimates are based on 21 WNS latest salaries received from various employees of WNS.